ON-DEMAND WEBINAR ONLY + FREE DIGITAL DOWNLOAD
Available Thursday, January 20, 2022
This is a 60-minute webinar.
Departmental friction is a distraction and waste of time. Gain a deeper understanding of the age-old conflict between clinical and sales staff. You’ll learn how to overcome department conflicts and tactics to work together for increased service and growth.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Discover the top five contributors to clinical/sales tension
- Use bridging phrases to strengthen collaboration between departments
- Lead team exercises to increase collaboration among all disciplines
- Enjoy the benefits of a strong clinical and sales connection
- Understand the impact of departmental tension
WEBINAR DETAILS
Departments must collaborate effectively to run a smooth-sailing agency. However, it’s very common to see tension between clinical and sales departments. Different perspectives can be beneficial to the team and organization, but when the differences get in the way, they negatively impact an agency’s positive culture. In this informative session, you will learn simple, key bridging phrases that will promote collaboration among teams. You will discover effective and fun team exercises that immediately impact positive collaboration. Join us to learn how to merge perspectives and bring people together to work towards a common goal, a shared purpose. This webinar is your blueprint for team collaboration.
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THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
WHO SHOULD ATTEND?
This informative session is designed for agency leadership, department heads, sales managers, clinical liaisons, and sales representatives.
TAKE-AWAY TOOLKIT
- Bridging phrases reference sheet
- Collaboration activities
- Recommended reading
- PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
This webinar will serve as a step-by-step guide on how to work a unique referral segment – personal care companies. If you are looking for a new way to serve more people, grow, and give the gift of hospice, join us!
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Explain how personal care/private home care companies are a valuable source of referrals for hospice and skilled-home-care agencies
- Articulate the unique value proposition you can offer personal care companies
- Grow a personal care company’s billable hours as a hospice agency
- Utilize specific steps, approaches, and phraseology when working with a personal care company
- Explain how personal care company referrals generate a longer length of stay
- Communicate the value of having balance in your referral segments
WEBINAR DETAILS
Most hospices work the middle (hospitals, nursing homes, etc.) to gain their referrals. But personal care and private duty companies hold a unique and undervalued source of referrals. The presenter, Kurt Kazanowski, understands this concept well because he owned a personal care company and made four to five referrals to hospice per month. Guess how many hospices called upon him? Zero! Developing this referral segment will provide a longer length of stay and will ensure your hospice is a valuable resource to personal care companies. Don’t miss out on this undervalued opportunity.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This informative session is designed for hospice and personal care company owners, administrators, sales professionals, marketing staff, business development professionals, clinical liaisons, and all staff members responsible for referral development.
TAKE-AWAY TOOLKIT
- Instruction guide for working the personal care/private duty segment
- PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
MEET THE PRESENTER
Looking to significantly improve patient experience and improve your agency’s brand? Customer service and satisfaction start with the first phone call. Ensure staff are connecting with customers and exemplifying the agency’s mission on every call.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Use five telephone techniques to strengthen your brand
- Reduce caller friction with simple website tweaks
- Implement a telephone skills self-assessment for job applicants
- Ditch the scripts with a four-step process to connect on every call
- Sustain your telephone service behaviors with a peer coaching program
WEBINAR DETAILS
Jennifer calls two healthcare organizations seeking information. Her impression of the first organization is that they are attentive, competent, and ready to help. The second organization feels indifferent, unfriendly, and abrupt. This impression was formed from a single phone call. Poor telephone behaviors – whether systemic or interpersonal – reduce access and could be a top branding issue. Healthcare providers have less to fear from competitors offering the same services than from indifference on the part of a team member. To be fair, telephone rapport can be difficult to accomplish because calls tend to be transactional. This webinar will focus on creating connections with patients, clients, and other callers in a way that differentiates your organization.
How can you sustain the gains implemented as a result of attending this webinar? You can’t observe every telephone call. The solution is a peer coaching program to reinforce agency standards throughout the year. A peer call coaching program is the most effective way to sustain positive call behaviors and customer satisfaction. By the end of this webinar, attendees will have a simple, ready-to-implement program.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This informative session is designed for team members involved in the patient experience. It will benefit call center managers, leaders and managers responsible for customer service staff, training managers, human resource personnel, referral and intake staff, and anyone who wants to improve their customer service phone skills.
TAKE-AWAY TOOLKIT
- Pre-hire telephone skills self-assessment
- Peer review templates
- 20 empathetic phrases for the telephone
- PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
Bereavement care is a fundamental hospice service. Ensure your team knows the current requirements and challenges of creating and maintaining a successful program in today’s environment.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- List current Medicare requirements
- Discuss the “qualified professional” requirement in the CoPs
- Describe three components of an exceptional bereavement program
- Explain the built-in challenges with matching bereavement services to risk levels in the risk assessment
- Employ three ways to increase volunteer services
- Identify the roles and limitations of bereavement counseling
WEBINAR DETAILS
Are your bereavement services effective? Now is the time to ensure people are having a positive experience with your hospice program’s bereavement care. The first step to designing an effective program is understanding the current Medicare regulations and related qualified professional Conditions of Participation (CoPs). This webinar will address key components of bereavement programming and services and will provide ideas for creative, cost-effective improvements.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
WHO SHOULD ATTEND?
This informative webinar is designed for hospice leadership and bereavement professionals.
TAKE-AWAY TOOLKIT
- FAQs related to bereavement programming and services
- List of current Medicare regulations
- Program evaluation checklist
- Ways to utilize volunteers to increase services
- Handout with additional lecture notes
- References and additional learning opportunities
- PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA’s annual fall conference. Watch for information as it becomes available! The programs originally scheduled for September 2020 & August 2021 have been rescheduled to September 2022 due to COVID-19.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.
OHPCA QAPI/Regulatory Call – meets second Wednesday of the month from 12-1 (except July; meeting 7/21/21 instead)
Monthly Provider member conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc. Please call or email Barb Hansen or Meg McCauley for call details, 541.231.2440 (Barb))m hansen@oregonhospice.org or 503.890.7027 (Meg), mccauley@oregonhospice.org.