Calendar

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/aligning-home-based-palliative-care-services-latest-trends-insight-data

The timing, demand, and opportunity to expand palliative care services is unprecedented!

Palliative care is a rapidly growing medical specialty aimed at improving quality of life for seriously ill patients and their families.  Public and private healthcare markets are under pressure to provide high-quality care while driving quality outcomes for the growing number of aging Americans facing these challenges.  This webinar will provide an overview of the latest trends, data, and insights into palliative care and identify key barriers and solutions to expanding palliative care into the global health and universal health coverage discussions.  It will also cover palliative care home-based model case studies and highlight opportunities for participants to become more involved in policy and healthcare reform.

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

• Palliative care trends, data, and anticipated growth projections and changes
• Delivery models with an emphasis on home-based palliative care
• Key barriers to access and care challenges
• Palliative care and alternative payment models

• TAKE-AWAY TOOLKIT
  • Sample community needs assessment checklists
  • Staffing ratios and case studies
  • Outcome information from existing programs
  • Resources, useful website links, and reference materials

DON’T MISS THIS RELATED WEBINAR!

“How to Develop & Implement a Palliative Care Program”
on Tuesday, June 18, 2019

WHO SHOULD ATTEND?

This informative session is best suited for leaders, administrators, hospice team members, business-development leadership, strategic-planning staff, contract managers, and others who want to learn more about palliative care.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/world-class-service-excellence-90-ideas-in-90-minutes

Learn tips, tactics, and techniques that create positive patient, client, and staff experiences in this fast-paced session.  Creating these positive experiences begins within the organization’s culture.  You will learn practical ways to change your agency’s culture by implementing Kaiser Permanente’s The Four Habits Model – Invest in the Beginning, Elicit the Patient’s Perspective, Demonstrate Empathy, Invest in the End.  This webinar will review successful programs and initiatives – both big and small – using this proven model to help your organization achieve world-class service excellence!

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

• Increase positive word-of-mouth commentary about your organization with one immediate action
• Avoid expectation gaps with tools that elicit a person’s important needs
• How to extend caring beyond the in-person encounter
• Website enhancement for better client and patient experiences
• Practical ways to improve communications for the hearing impaired

• TAKE-AWAY TOOLKIT
  • Sample social media scripts to increase stakeholder engagement
  • Tools for eliciting needs and preferences
  • Four Habits annotated bibliography
  • Useful websites with examples to adapt to your organization
  • 20 best questions to ask applicants in a job interview

DON’T MISS THIS RELATED WEBINAR!

“How to Soothe, Smooth & Improve Difficult People”
on Thursday, October 3, 2019

WHO SHOULD ATTEND?

This informative session is designed for leaders who want the best possible patient, client, and staff experiences in their organizations.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/new-volunteer-manager-series-common-challenges-faqs-for-new-hospice-volunteer-managers

Conversations with new volunteer managers reveal many similar questions and challenges.  The first webinar of this series will address common challenges facing hospice volunteerism nationally and the top 10 frequently asked questions, such as:

• What policies and procedures do I need?
• What should be contained in a volunteer’s file?
• Can I use professional volunteers?
• How long should volunteer training be?
• What counts (and does not count) towards the 5% and why?

Attend this webinar to learn the answers to these questions and more!

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

• Top 10 FAQs from new volunteer managers
• Transforming boring trainings into interesting events that attract new volunteers
• Examining “best practices” that may or may not be regulatory-related
• Common volunteer management challenges and solutions

• TAKE-AWAY TOOLKIT
  • Sample training curriculum
  • Sample position descriptions
  • Resources for additional information on all topics
  • Reading lists
  • Additional assessment and programming tools

DON’T MISS THESE RELATED WEBINARS!

“New Volunteer Manager Series:
Establishing Priorities When Volunteer Managers Wear Multiple Hats”
on Thursday, February 14, 2019

“New Volunteer Manager Series:
Getting & Keeping Volunteers: The Ongoing Recruitment Dilemma”
on Thursday, February 28, 2019

WHO SHOULD ATTEND?

This informative session was designed with the new volunteer manager in mind, but will benefit both new and experienced volunteer managers, management, and leadership team members.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

At Moda Health/Milwaukie and by GoToMeeting

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/663129957

You can also dial in using your phone.
United States: +1 (646) 749-3122

Access Code: 663-129-957

First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check

OHPCA Regulatory/QAPI Networking Call

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/191026613

You can also dial in using your phone.
United States: +1 (872) 240-3412

Access Code: 191-026-613

First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/conducting-mock-surveys-to-assess-survey-readiness

Performing regular, in-house mock surveys is crucial to being compliant and prepared for an actual survey. It’s important to do a survey the same way a surveyor does to ensure readiness and compliance. Agencies often review fragmented pieces of survey items but miss the big picture – or don’t know how to conduct a thorough mock survey.

Don’t put your agency at risk for condition-level deficiencies and sanctions. Join this webinar to learn a simple approach to conducting a survey on each area, including home visits, clinical records, and your emergency preparedness plan. QAPI examples will be included to help you improve vulnerable areas. Attending this webinar will ensure a thorough understanding of how to conduct mock surveys for continued survey readiness.

Continuing Education:   Attendance verification for CE credits upon request

HIGHLIGHTS

• Perform a thorough, objective mock survey – just like a surveyor
• What to look for in each area
• Determine what is vulnerable to standard, condition level, or immediate jeopardy
• Using CoPs’ interpretive guidelines
• How to use QAPI to improve and monitor vulnerabilities
• Action plans for continued survey readiness
• TAKE-AWAY TOOLKIT
  • Chart of items to review during a mock survey
  • QAPI quality indicator examples and samples

WHO SHOULD ATTEND?

This informative session is designed for administrators, clinical managers, QAPI coordinators, and survey taskforce stakeholders.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/new-volunteer-manager-series-establishing-priorities-when-volunteer-managers-wear-multiple-hats

It is not uncommon for volunteer managers to also be social workers, bereavement coordinators, or have other roles – especially in smaller programs. Volunteer programs contribute greatly to the patient/family experience and satisfaction scores and must comply with regulatory requirements.

While volunteer services can never be an afterthought, limited resources make it imperative that volunteer managers are efficient and effective with their time. Volunteer managers must learn to prioritize, be organized, and explore how to utilize volunteers in key positions. This timely webinar will cover these topics and focus on survival skills for volunteer managers who wear multiple hats.

Continuing Education:   Attendance verification for CE credits upon request

HIGHLIGHTS

• Efficient, creative ways to manage, assign, and keep up with volunteer needs
• Prioritizing needs based on compliance and quality patient/family care parameters
• Common pitfalls when time is limited
• Reviewing policies, procedures, and position descriptions for relevant content
• Creatively using “volunteer-volunteer managers” to supplement department operations
• TAKE-AWAY TOOLKIT
  • Prioritizing exercise
  • Self-assessment exercise
  • Volunteer program assessment exercise
  • Guide to assigning procedures
  • Examples of key policies and procedures
  • Handout with detailed notes
  • Resources for additional information
  • Reading lists

WHO SHOULD ATTEND?

This informative session was designed with the new volunteer manager in mind, but will benefit both new and experienced volunteer managers, management, and leadership team members.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/829564157

You can also dial in using your phone.
United States: +1 (872) 240-3311

Access Code: 829-564-157

First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check

Monthly conference call which will focus on Inpatient Hospice issues. This call will be a forum for Hospice managers and staff to ask questions, share information, discuss new regulations, etc.

OHPCA-WSHPCO Inpatient Managers & Staff Networking Meeting

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/734746861

You can also dial in using your phone.
United States: +1 (571) 317-3122

Access Code: 734-746-861

First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/creating-a-compliant-and-compelling-presentation-for-acos-and-hospitals

Accountable Care Organizations (ACOs) are experiencing explosive growth, new challenges, and an evolving environment. Hospitals and hospital systems have also experienced many changes over the past few years and are altering their strategies for success. This webinar will provide a brief overview of the ACO environment; the importance of vertical integration and key account management in the hospital system; and which outcomes are important to each environment. In addition, elements of effective proposals will be reviewed, including letters of intent, value propositions, service proposal elements, and implementation strategies. How you investigate, position, and present to ACOs and hospitals can position your organization as a partner of choice in the community.

Continuing Education:   Attendance verification for CE credits upon request

HIGHLIGHTS

• ACO and hospital basics
• Important outcomes in each environment
• Effective proposal elements
• Implementation plan suggestions
• Examples of metrics to track and trend
• TAKE-AWAY TOOLKIT
  • Sample relationship dashboard
  • Sample worksheet for “selling with outcomes”
  • Useful websites to investigate hospital data
  • Reference links

WHO SHOULD ATTEND?

This informative session will benefit administrators, business development/sales leaders and staff, contracting staff, strategic planning leaders, and anyone new to hospice and home health who wants information about ACO and hospital environments, with a focus on challenges and solutions.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/new-volunteer-manager-series-getting-keeping-volunteers-the-ongoing-recruitment-dilemma

Do you ever think “How do I get more volunteers?” Do you find yourself training and training, but the overall volunteer numbers don’t increase much? Are you using the same volunteers over and over while others drift away? Getting and keeping volunteers is the primary challenge for most volunteer managers. Join us to learn how to attract and retain volunteers to yourprogram.

Continuing Education:   Attendance verification for CE credits upon request

HIGHLIGHTS

• Review the 6 Critical Steps for Effective Volunteer Recruitment guide
• Avoid the boring approach of “Patient Care Volunteer” and “Office Volunteer”
• How to make your program the place volunteers want to be
• Writing position titles and descriptions that attract volunteers
• Talking about death and dying in ways that promote the benefits of this work, while addressing common concerns of potential volunteers
• TAKE-AWAY TOOLKIT
  • Sample recruitment brochure language
  • Sample position description titles and content
  • Creative programming ideas that attract volunteers and raise the bar for patient/family care
  • Program assessment exercise to identify where and how you are inadvertently turning volunteers away
  • Handout with detailed notes
  • Resources for additional information
  • Reading lists

WHO SHOULD ATTEND?

This informative session was designed with the new volunteer manager in mind, but will benefit both new and experienced volunteer managers, management, and leadership team members.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

OHPCA Regulatory/QAPI Networking Call

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/191026613

You can also dial in using your phone.
United States: +1 (872) 240-3412

Access Code: 191-026-613

First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check