Calendar
Can you provide quality care while speaking openly about your beliefs? Learn when it’s appropriate to talk about personal beliefs and how doing so properly can create better boundaries with patients and colleagues.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Confidently handle four situations where religious and political topics may arise
- Understand how and why conversations on these topics can interfere with quality patient and family care
- Describe two situations where skillfully discussing these topics (within professional boundaries) can promote quality care
- Explain three key concepts for framing a professional conversation surrounding politics and religion
WEBINAR DETAILS
What are your top priorities when caring for seriously ill people? Is it to provide high-quality patient and family care? Can this be achieved even when challenging topics arise? This webinar will review common situations when it is and isn’t appropriate to discuss personal beliefs, including religion and politics, and how to do so within professional constraints. Learn skills and interventions that create professional boundaries and how to create the best environment for high-quality care through communication – both at the bedside and in the office.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative and challenging webinar is designed for all staff and team members including managers, IDG team members, social workers, nurses, bereavement staff, hospice volunteers, and anyone involved in patient care.
TAKE-AWAY TOOLKIT
- Handout with lecture notes that include:
- Discussion guides for staff and volunteers, including guidelines for presenters
- Exercises with possible scenarios, including methods and interventions
- Additional resources on specific interventions and techniques
- Interactive quiz
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
OHPCA Monthly Regulatory/QAPI Networking Call
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/191026613
You can also dial in using your phone.
United States: +1 (872) 240-3412
Access Code: 191-026-613
First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check
Is your team achieving the desired results during this pandemic? Or are you in crisis mode? Learn how to use your organization’s purpose to strengthen teams and engage employees by providing clear direction.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Create a culture of teamwork
- Define and implement team problem-solving methods
- Provide direction and set expectations
- Identify opportunities to motivate and guide teams
- Integrate organizational purpose and mission into your team’s focus
WEBINAR DETAILS
The COVID-19 pandemic is demonstrating the profound need for teamwork more than ever. This webinar will focus on methods to apply team-based problem-solving and how to provide clear direction during a crisis. Learn to solve problems and develop opportunities that strengthen performance. Explore the importance of clarifying expectations and individual and team roles. Discover how to focus teams by incorporating your organizational purpose and mission. Use your “purpose” to rally employees around the “why” of your mission to achieve better results.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This timely webinar will best suit management including clinical, administrative, and executive team members. All agency leaders will benefit from attending.
TAKE-AWAY TOOLKIT
- Slide handout for notes
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/when-is-the-right-time-to-bring-in-a-consultant
Could your agency benefit from a consultant? Change is difficult, especially with the challenges presented by COVID-19. Assistance and mentoring from outside consultants could be what your agency needs to succeed.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify the various assessment tools available
- Use a consultant key questionnaire interview tool
- Define the consultant’s responsibilities
- Determine when to hire a consultant
- Recognize your organization’s needs to clearly define the terms and expectations of a consulting agreement
- Distinguish which areas would benefit from hiring a consultant and improve market share, compliance, and internal processes
WEBINAR DETAILS
Today’s world brings quickly evolving health technology systems, new models of care delivery and reimbursement, and significant market consolidation. In addition, the COVID-19 pandemic has pushed healthcare organizations and providers to the limit. Therefore, agencies need to know when to ask for help.
This webinar will teach providers to assess areas where consultants can mentor, improve, and optimize their organization. This includes a review of operations, compliance, quality, business development, process improvement, management, and most importantly, agency change! Learn how to identify agency needs and gaps, create a concise consulting proposal, and hire the right consultant at the right time for the right project!
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is best suited for agency leadership, including board members, CEOs, CFOs, CIOs, clinical managers, quality assurance staff, and HR personnel. This webinar is a must for big-picture, decision-making staff.
TAKE-AWAY TOOLKIT
- Tools for Winning Strategies and Great Business Results
- Weblinks to:
- Interview questions for consultants
- Process for hiring a consultant
- When to outsource compliance: a five-point checklist
- Assessment tools for palliative care programs
- Agency-focused assessment tools
- Interactive quiz
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/engaging-patients-for-meaningful-results
As a thank you to our valued healthcare providers this 45-minute recorded webinar is complimentary!
This complimentary webinar will help you create a patient-centered, engagement culture, which is critical during times of uncertainty and change. Start by reviewing the five actions necessary to foster this approach and then learn how to build an action plan.
WEBINAR HIGHLIGHTS INCLUDE:
- Learn specific behavioral techniques and skills for enhancing patient engagement and motivation
- Discover five actions for developing a patient-centered, engagement culture
- Importance of leadership and internal communication methods for fostering change and sustaining results
- Create your own professional development plan to enhance patient engagement
WEBINAR DETAILS
Creating a patient-centered, engagement culture is critical during times of uncertainty and change. This webinar will guide participants through five actions to foster a patient-centered approach.
- Developing a patient-engagement culture and plan for your organization
- The importance of leadership and inspiring sustainable change
- Learning specific patient-engagement skills, such as:
- Opening patient discussions
- Helping patients set personal goals
- Engaging family members
- Advancing the teach back method
- Helping people overcome barriers
- Employing methods for efficient internal communications
- Sustaining change through coaching and professional development
For each step, you’ll learn how to build an organizational action plan and implement best practices for meaningful results and targeted outcomes. Sustain the changes through coaching and professional development for continued results. Health literacy and the importance of follow-up interaction with patients will also be addressed.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This relevant, complimentary webinar is designed for clinicians, nurses, IDG teams, volunteer managers, clinical management staff, executive leadership, and all other managers and leaders in your agency.
TAKE-AWAY TOOLKIT
- Slide handout for notes
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
Monthly conference call which will focus on Inpatient Hospice issues. This call will be a forum for Hospice managers and staff to ask questions, share information, discuss new regulations, etc.
OHPCA-WSHPCO Inpatient Managers & Staff Networking Meeting
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/734746861
You can also dial in using your phone.
United States: +1 (571) 317-3122
Access Code: 734-746-861
First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check
Is now the time to expand or sell your agency? Learn the main considerations in a home health or hospice transaction and how sales and acquisitions can be part of your agency’s strategy.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Understand the main steps in a home health or hospice transaction
- Explain what due diligence is and its importance
- Consider the key regulatory hurdles in a home health or hospice transaction
- Identify a change of ownership versus a change of information
- Explain the differences between an asset or stock purchase and why that matters during a transaction
WEBINAR DETAILS
The home health and hospice industries are constantly evolving, and providers are evaluating short- and long-term plans. The constant regulatory changes and heightened scrutiny are causing some providers to exit the industry. For others, the evolving environment presents an opportunity to expand operations. Whether deciding to sell or acquire, many owners are unaware of the considerations or where to begin.
Providers must assess issues ranging from determining a company’s worth to the actual sale process. Many unfamiliar concerns can arise, starting with the first letter of intent, to conducting due diligence, to negotiating a purchase agreement, and finally closing. Because health and hospice agencies are heavily regulated, the transactions are complex. There are federal and state regulatory considerations, such as is this a CHOW or a CHOI? What is the 36-month rule? How is billing handled post-closing? This webinar will answer those questions and address the main considerations in home health and hospice transactions.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is designed for owners, executives, management, and administrators.
TAKE-AWAY TOOLKIT
- Due diligence checklist
- Interactive quiz
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
Take control, discover how to boost your emotional intelligence! When it comes to success in life, work and yes, even managing a crisis, emotional intelligence matters just as much as intellectual ability.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Define Emotional Intelligence (EQ) and the four components
- Use newly acquired skills to lead and manage through a crisis
- Explain the benefits of having a high EQ
- Distinguish the difference between IQ and EQ
WEBINAR DETAILS
Emotional intelligence (EQ) has become a hot topic, but what does it really mean? Why should I care about it? How will it help me during a crisis such as COVID-19? These are commonly asked questions by professionals in all fields and EQ is especially relevant to those in healthcare where high-stress and emotional situations arise daily.
There are four key skills for building your EQ, improving your ability to manage emotions, and connecting with others. This webinar will dive into each skill, including self-management, self-awareness, social awareness, and relationship management. Having a high EQ during times of uncertainty leaves a strong impression on those around you, benefiting the team in numerous ways. During a crisis, the last thing needed is conflict, burnout, and low morale. When leaders navigate with high EQ their teams come out stronger when the crisis is over. Think about how your actions now impact the future. Take time to invest in yourself and the success of your agency by attending this webinar.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is beneficial for anyone in your organization. Primarily, the content will be valuable for leadership, clinical management, and directors. If you lead a team or want to move into a leadership position, this webinar is for you.
TAKE-AWAY TOOLKIT
- Handout on the six hallmarks of a high EQ leader
- 26 EQ competencies reference material
- EQ/IQ cheat sheet
- Resource list
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/hospice-billing-faqs-clarifying-the-confusion
If you have questions about hospice billing, you are not alone! This webinar will review the top concerns, including processing a NOE, calculating payments, billing requirements, telehealth, and more.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Calculate per diem payments and understand wage index impact
- Identify the impact of NOTR on NOE
- Define the documentation requirements for telehealth in hospice
- List the billing requirements for each of the four levels of hospice care
- Detail updates for 2021 hospice billing
WEBINAR DETAILS
Venture through the frequent questions surrounding Medicare hospice and finetune your agency’s billing process and collections. Every level of hospice care has unique billing requirements and the details of each will be addressed, including NOE processing when a previous benefit period has not been termed by a final claim or NOTR. The COVID-19 pandemic has brought about numerous changes in healthcare and hospice. As a result, telehealth has been thrust to the forefront. Learn what telehealth billing is and isn’t acceptable. In addition, the Hospice Proposed Rule for 2021 has been released and changes that impact billing or reimbursement (including rates) will be reviewed.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is designed for revenue cycle team members, administrators, directors, and any staff involved with hospice billing.
TAKE-AWAY TOOLKIT
- Pre-bill hospice audit tool
- Interactive quiz
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
Is your agency survey ready and compliant? Learn how to conduct mock surveys just like a surveyor would to give staff a thorough understanding of the process and ensure continued readiness.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Review interpretive guidelines
- Recognize the difference between standard and conditional level deficiencies
- Explain the survey process
- Perform mock surveys within your agency
- Understand the importance of an effective QAPI program for successful surveys
- Implement action plans for continued survey readiness
WEBINAR DETAILS
Performing regular, in-house mock surveys is crucial to compliance and survey readiness. But are your surveys conducted like an actual surveyor? Agencies often review fragmented survey items but miss the big picture – or don’t know how to conduct a thorough mock survey. Don’t put your agency at risk for condition-level deficiencies and sanctions. Join this webinar to learn a simple approach to conducting a survey in each area, including home visits, clinical records, and your emergency preparedness plan. QAPI examples will be included to help improve vulnerable areas.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is designed for administrators, QAPI coordinators, supervisors, clinical managers, and all clinical staff.
TAKE-AWAY TOOLKIT
- Outlined steps for conducting a mock survey
- QAPI quality indicator example audit tools
- Interactive quiz
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
OHPCA Monthly Regulatory/QAPI Networking Call
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/191026613
You can also dial in using your phone.
United States: +1 (872) 240-3412
Access Code: 191-026-613
First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check
Are you confident your organization is HIPAA compliant when emailing and texting with patients and peers? Noncompliance can result in regulatory fines, compromised EPHI, and lost revenues. Learn how to create a HIPAA-compliant electronic communications program for your agency.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Use HIPAA’s Privacy Rule and Security Rule to send compliant email and texts
- Minimize HIPAA compliance risks triggered by mobile device use
- Manage patient records and rights when communicating electronically
- Protect confidential, sensitive information acquired, used, and transmitted electronically
- Create best practices-based policies and legally defensible procedures governing email and texting
- Enforce email rules among onsite and remote employees
- Benefit from expert advice and compliance tips
WEBINAR DETAILS
HIPAA’s Privacy Rule and Security Rule allow hospices and home care agencies to communicate with and about patients via email and text messaging. HIPAA compliance is mandatory and noncompliance can result in regulatory fines, compromised EPHI, and lost revenues. Are you confident your organization is lawfully using email and text messages to communicate with patients and peers? Do you manage confidential, sensitive information in accordance with HIPAA and state record retention laws? Do staff adhere to email and texting rules when working remotely? Have you implemented policies, procedures, and training to ensure compliant handling of messages by employees and business associates?
Join this webinar for a comprehensive look at email and texting risks, rules, and best practices. Leave armed with a sample Confidential and Sensitive Information Policy, tools, and strategies designed to create a HIPAA-compliant electronic communications program.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is a must for clinical directors, nurses, human resources staff, and administrators. Anyone communicating medical information via email and text messaging will benefit, including IT, lawyers, and records managers.
TAKE-AWAY TOOLKIT
- Sample healthcare policy addressing confidential, sensitive information
- Healthcare record retention guidelines
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
MEET THE PRESENTER
Monthly conference call which will focus on Volunteer Coordinator issues. This call will be a forum for Hospice Volunteer Coordinators to ask questions, share information, discuss new regulations, etc.
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/829564157
You can also dial in using your phone.
United States: +1 (872) 240-3311
Access Code: 829-564-157
First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check
Does your team embrace and model your service commitment? Do they understand the expectations for the referral process and the importance of every new client? Ensure eligible patients are admitted with excellent service from referral through admission.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Determine the right fit for your referral and admission department
- Explain the referral-to-admission process expectations to your team
- Identify key outcomes to track and trend
- Distinguish your teams by building a customer-centric organization
- Help admission nurses “own” the process of admitting an eligible patient
WEBINAR DETAILS
The competitive landscape in the home health and hospice environment is greater than ever. Having the right people in the right roles is imperative. Learn how to create a culture of exceptional customer service starting with the referral all the way through the admission process. This webinar will touch on the following areas and help you answer these questions:
- How are you communicating initiatives and the importance of becoming a customer-centric organization?
- Does your team understand, embrace, and model your service commitment?
- Does the community believe your organization is the best?
- Do customer service staff understand the urgency and ease of process for each referral segment?
- Are there different conversations for hospitals, physicians, and skilled nursing facilities?
- How can you convey to your team that every referral is extremely valuable?
- After the referral, then what, who, when, and how?
This webinar will provide best practices for receiving the referral and managing the process through the close of the admission nurse visit.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is directed to referral customer service staff and managers, administrators, clinical managers, business development managers, owners, and all staff working with patients to ensure excellent service from referral to admission.
TAKE-AWAY TOOLKIT
- Sample questions for referral segments and service lines
- Useful reference links
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
Monthly conference call which will focus on Inpatient Hospice issues. This call will be a forum for Hospice managers and staff to ask questions, share information, discuss new regulations, etc.
OHPCA-WSHPCO Inpatient Managers & Staff Networking Meeting
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/734746861
You can also dial in using your phone.
United States: +1 (571) 317-3122
Access Code: 734-746-861
First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check
Does your team embrace and model your service commitment? Do they understand the expectations for the referral process and the importance of every new client? Ensure eligible patients are admitted with excellent service from referral through admission.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Determine the right fit for your referral and admission department
- Explain the referral-to-admission process expectations to your team
- Identify key outcomes to track and trend
- Distinguish your teams by building a customer-centric organization
- Help admission nurses “own” the process of admitting an eligible patient
WEBINAR DETAILS
The competitive landscape in the home health and hospice environment is greater than ever. Having the right people in the right roles is imperative. Learn how to create a culture of exceptional customer service starting with the referral all the way through the admission process. This webinar will touch on the following areas and help you answer these questions:
- How are you communicating initiatives and the importance of becoming a customer-centric organization?
- Does your team understand, embrace, and model your service commitment?
- Does the community believe your organization is the best?
- Do customer service staff understand the urgency and ease of process for each referral segment?
- Are there different conversations for hospitals, physicians, and skilled nursing facilities?
- How can you convey to your team that every referral is extremely valuable?
- After the referral, then what, who, when, and how?
This webinar will provide best practices for receiving the referral and managing the process through the close of the admission nurse visit.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is directed to referral customer service staff and managers, administrators, clinical managers, business development managers, owners, and all staff working with patients to ensure excellent service from referral to admission.
TAKE-AWAY TOOLKIT
- Sample questions for referral segments and service lines
- Useful reference links
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
OHPCA Monthly Regulatory/QAPI Networking Call
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/191026613
You can also dial in using your phone.
United States: +1 (872) 240-3412
Access Code: 191-026-613
First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check
Monthly conference call which will focus on Inpatient Hospice issues. This call will be a forum for Hospice managers and staff to ask questions, share information, discuss new regulations, etc.
OHPCA-WSHPCO Inpatient Managers & Staff Networking Meeting
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/734746861
You can also dial in using your phone.
United States: +1 (571) 317-3122
Access Code: 734-746-861
First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check
OHPCA Monthly Regulatory/QAPI Networking Call
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/191026613
You can also dial in using your phone.
United States: +1 (872) 240-3412
Access Code: 191-026-613
First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check
Monthly conference call which will focus on Volunteer Coordinator issues. This call will be a forum for Hospice Volunteer Coordinators to ask questions, share information, discuss new regulations, etc.
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/829564157
You can also dial in using your phone.
United States: +1 (872) 240-3311
Access Code: 829-564-157
First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check