Calendar

Monthly conference call which will focus on Inpatient Hospice issues. This call will be a forum for Hospice managers and staff to ask questions, share information, discuss new regulations, etc.

OHPCA-WSHPCO Inpatient Managers & Staff Networking Meeting

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/734746861

You can also dial in using your phone.
United States: +1 (571) 317-3122

Access Code: 734-746-861

First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/creating-a-compliant-and-compelling-presentation-for-acos-and-hospitals

Accountable Care Organizations (ACOs) are experiencing explosive growth, new challenges, and an evolving environment. Hospitals and hospital systems have also experienced many changes over the past few years and are altering their strategies for success. This webinar will provide a brief overview of the ACO environment; the importance of vertical integration and key account management in the hospital system; and which outcomes are important to each environment. In addition, elements of effective proposals will be reviewed, including letters of intent, value propositions, service proposal elements, and implementation strategies. How you investigate, position, and present to ACOs and hospitals can position your organization as a partner of choice in the community.

Continuing Education:   Attendance verification for CE credits upon request

HIGHLIGHTS

• ACO and hospital basics
• Important outcomes in each environment
• Effective proposal elements
• Implementation plan suggestions
• Examples of metrics to track and trend
• TAKE-AWAY TOOLKIT
  • Sample relationship dashboard
  • Sample worksheet for “selling with outcomes”
  • Useful websites to investigate hospital data
  • Reference links

WHO SHOULD ATTEND?

This informative session will benefit administrators, business development/sales leaders and staff, contracting staff, strategic planning leaders, and anyone new to hospice and home health who wants information about ACO and hospital environments, with a focus on challenges and solutions.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/new-volunteer-manager-series-getting-keeping-volunteers-the-ongoing-recruitment-dilemma

Do you ever think “How do I get more volunteers?” Do you find yourself training and training, but the overall volunteer numbers don’t increase much? Are you using the same volunteers over and over while others drift away? Getting and keeping volunteers is the primary challenge for most volunteer managers. Join us to learn how to attract and retain volunteers to yourprogram.

Continuing Education:   Attendance verification for CE credits upon request

HIGHLIGHTS

• Review the 6 Critical Steps for Effective Volunteer Recruitment guide
• Avoid the boring approach of “Patient Care Volunteer” and “Office Volunteer”
• How to make your program the place volunteers want to be
• Writing position titles and descriptions that attract volunteers
• Talking about death and dying in ways that promote the benefits of this work, while addressing common concerns of potential volunteers
• TAKE-AWAY TOOLKIT
  • Sample recruitment brochure language
  • Sample position description titles and content
  • Creative programming ideas that attract volunteers and raise the bar for patient/family care
  • Program assessment exercise to identify where and how you are inadvertently turning volunteers away
  • Handout with detailed notes
  • Resources for additional information
  • Reading lists

WHO SHOULD ATTEND?

This informative session was designed with the new volunteer manager in mind, but will benefit both new and experienced volunteer managers, management, and leadership team members.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/marketing-effectively-how-to-measure-evaluate-this-critical-role

Does your agency track marketing success effectively?  Does everyone participate in marketing or are specific roles, such as liaisons, marketers, and referral center staff, accountable for marketing ROI?  What is your percentage of market share for your geographic region?  Are you tracking the percentage of referrals accepted against referrals received – and are they tied to specific programs, goals, staff, and a fluid marketing plan?  Can you measure marketing campaign success with accurate data?  Are you maximizing marketing efforts and measuring your success for all channels, both provider and consumer referrals?  How do you measure social media and digital content effectiveness?  Marketing effectively, successfully, and intentionally will be the focus of this webinar, and it will include tools and ideas on how to improve marketing effectiveness, whether through sales calls, community outreach, or social media.

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

• Avenues for building brand awareness
• How to determine who is a marketer and how to use all staff as marketers
• Effective methods of measuring marketing plan ROI
• Measuring effectiveness of social media content
• Key metrics for measuring market share

• TAKE-AWAY TOOLKIT
  • Creative Connecting: Innovative Ways to Build Referrals for Home Care and Hospice
  • TAG Partners – 12 Steps to Strategically Improve Your Home Health Referrals
  • TAG Partners – Improve Your Hospice Marketing and Referrals
  • Social Media Success Metrics
  • Online marketing effectiveness presentation
  • Marketing Matters: Success Strategies for Hospice!
  • Website links

WHO SHOULD ATTEND?

This informative session is designed for executive, administrative, financial, marketing and business development personnel, liaisons, referral center staff, nursing directors, clinical managers, board members, medical directors, and any agency staff involved with growth and strategic planning.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

OHPCA Regulatory/QAPI Networking Call

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/191026613

You can also dial in using your phone.
United States: +1 (872) 240-3412

Access Code: 191-026-613

First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/working-with-pepper-reports

Hospice and home health services continue to evolve, presenting agencies with a variety of challenges.  One major pitfall is failure to adhere to Medicare standards and regulations, which can result in additional medical reviews, documentation requests, and claim denials.  This session will provide an overview of the hospice and home health PEPPER reports and what to monitor to ensure that your agency is in compliance.

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

• Explain what PEPPER reports are
• How to retrieve your agency’s PEPPER report
• Review sample hospice and home care PEPPER reports and target areas
• What it means to be an outlier and what you can do about it

• TAKE-AWAY TOOLKIT
  • Resource links about hospice and home health PEPPER reports, including where to find the PEPPER user guides

WHO SHOULD ATTEND?

This informative session is designed for administrators, directors, patient care coordinators, clinical managers, and QAPI coordinators.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/829564157

You can also dial in using your phone.
United States: +1 (872) 240-3311

Access Code: 829-564-157

First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check

At the Heathman Lodge in Vancouver, WA.

Monthly conference call which will focus on Inpatient Hospice issues. This call will be a forum for Hospice managers and staff to ask questions, share information, discuss new regulations, etc.

OHPCA-WSHPCO Inpatient Managers & Staff Networking Meeting

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/734746861

You can also dial in using your phone.
United States: +1 (571) 317-3122

Access Code: 734-746-861

First GoToMeeting? Let’s do a quick system check:
https://link.gotomeeting.com/system-check

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/conditions-of-participation-series-overview-patient-rights

This session will review the major changes in the Home Health Conditions of Participation.  The entire philosophy has changed, effectively putting the patient in an active, rather than a passive, role.  Having patient-centered CoPs requires the clinician and home health agency to understand and comply during the entire home health admission, not just at the beginning.  Join this webinar to learn more about the changes, the Patient Rights Condition, documentation, and administration and personnel Conditions.

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

• Overview of key changes
  • First changes in three decades
  • New conditions: QAPI and infection control
  • Expanded patient rights
  • Big changes to aide services
  • Evolving plan of care
• Principles of new CoPs: patient-centered care, integrated care team, improving patient outcomes, and expanding patients’ rights
• Patients’ rights
  • Patient and selected representative included in all aspects of care
  • Transfer and discharge policies given to patient
  • Written information given to patients – details of condition reviewed
  • All detailed changes in patients’ rights CoP
• Organization and administrative services – subunits eliminated
• OASIS reporting and release of information – revisions to CoPs
• Personnel qualifications: administrator – new qualifications
• New clinical manager designation – can have more than one, and can be therapists

• TAKE-AWAY TOOLKIT
  • Participants will be given an overview of key changes, CoP principles, and details of each condition, along with a link to the final CoPs State Operations Manual

WHO SHOULD ATTEND?

This informative session is designed for home health administrators, clinical directors, clinical managers, QAPI coordinators, field staff, office staff, and clinicians.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Register: https://hospice.eewebinarnetwork.com/a/oha/webinar/top-25-hr-mistakes-how-to-prevent-them

Hospice and home care employers have a unique human resources situation.  Their employees don’t go to the office every day or work under management’s direct supervision.  Agency employers see employees infrequently, because they are in the field caring for patients.  Employers depend on employees to work when scheduled and as ordered and then submit hourly documentation later.  This situation can lead to employee wage issues, which can harm agencies due to the statutory liquidated damages and attorneys’ fees provisions in federal wage and hour law.  In addition, there are non-discrimination laws (e.g., Title VII and ADA) and leave laws like FMLA that require compliance and create challenges.  Although the decentralized nature of hospice and home care employment significantly augments these challenges, the Department of Labor, EEOC, and other regulators expect home care employers to comply.

This session will address compliance issues in the hospice and home care environment, including employee travel time and per-visit pay.  This webinar will go beyond wage and hour laws to other common issues, such as discrimination and/or harassment that occurs in the patient’s home or is committed by the patient – including how to respond to discriminatory staffing requests.  Learn about the importance of following discipline and discharge policies and the ramifications of making exceptions for employees in sympathetic situations.  In addition, you’ll learn about accommodations, properly handling FMLA, salary-related mistakes, and compliance strategies to help agency employers avoid common mistakes.

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

• Employee travel time – an overlooked, but important, compliance issue
• Dealing with discriminatory behavior in a patient’s home
• Patients have a right to choose, but their care choices are limited
• When a salary isn’t a salary
• Problems with per-visit pay
• Importance of following FMLA policies at each step
• Why personnel policies are important

• TAKE-AWAY TOOLKIT
  • Discipline and discharge checklist
  • Important hiring and interviewing dos and don’ts

WHO SHOULD ATTEND?

This informative session will benefit administrators, clinical managers, HR personnel, owners, payroll personnel, and supervisors.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.