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SUMMARY:Driving Growth & Quality Through Family Caregiver Communication
DESCRIPTION:Driving Growth & Quality Through Family Caregiver Communication\n\n\n\n\nDespite the vital role that family caregivers play in patient outcomes and experience\, as well as agency growth\, many organizations still depend on fragmented and reactive communication.\n\nJoin this practical webinar to learn how leading hospice\, home health\, and palliative care agencies transform caregiver engagement into a measurable advantage. Discover how modernizing caregiver communication strengthens both quality and growth while supporting staff capacity. Family connection is not an afterthought — it is a strategic priority.\nKEY WEBINAR TAKEAWAYS\n\n\nA clear framework for engaging family caregivers across the care continuum — from admission through discharge and bereavement\nPractical strategies to use caregiver communication to increase CAHPS response rates and improve scores\nReal-world examples of how agencies are operationalizing family engagement without adding burden to staff\nInsight into how family feedback and communication can directly support growth\, reputation\, and quality outcomes\n\n\n\n\n\n\n\n\nBONUS MATERIALS\n\n\n\nA family caregiver communication checklist (from admission through post-death follow-up)\nA sample family engagement workflow aligned with hospice and home health operations\n\n\n\n\n\n\n\nWEBINAR DETAILS\n\nFamily caregivers play a critical and often overlooked role in driving quality outcomes\, enhancing patient experience\, and supporting agency growth. Many hospice\, home health\, and palliative care organizations still rely on fragmented\, manual\, and reactive communication with families. In this webinar\, Cara Abbott\, founder of Betterleave\, will explore how leading agencies modernize family caregiver communication to achieve measurable improvements in CAHPS scores\, reduce rehospitalizations\, and strengthen their reputation within the community. Through practical frameworks and real-world examples\, attendees will learn how intentional\, timely\, and compassionate family communication serves as a strategic lever for both quality and sustainable growth — while supporting already stretched care teams.\n\n\n\nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/driving-growth-quality-through-family-caregiver-communication/
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