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UID:10000102-1778760000-1778765400@oregonhospice.org
SUMMARY:HHWN WEBINAR: Developing Top-Flight Telephone Rapport
DESCRIPTION:REGISTER\nEvery phone call is a critical opportunity to showcase your organization’s professionalism and compassion. This session will teach participants proven communication techniques that enhance caller satisfaction and reinforce your team’s confidence. Learn to sustain these gains with a simple\, peer call coaching program that promotes consistency and accountability year-round. By the end of this webinar\, you will have practical tools to elevate every conversation and strengthen long-term patient relationships. \nKEY WEBINAR TAKEAWAYS\nCreating your organization’s sustainable phone greeting\nLaunching a peer coaching program to sustain excellent telephone practices\nTwo brief yet fun team meetings that will improve telephone skills immediately \nBONUS MATERIALS\nPre-hire assessment tool to evaluate candidates for positions requiring excellent phone skills\nDIY peer coaching program template\nPractical tips for callers who have difficulty hearing \nWEBINAR DETAILS\nExceptional telephone communication is a powerful tool for building patient trust and strengthening your agency’s reputation. In this webinar\, you will discover how every phone interaction is an opportunity to create a lasting positive impression and increase access to care. Learn practical strategies to elevate your team’s communication skills and turn every call into a reflection of your organization’s commitment to outstanding service. \nHow can you sustain the progress gained from attending this webinar? After all\, you cannot observe every telephone call! The solution is a peer coaching program that reinforces agency standards throughout the year. This presentation will demonstrate a simple peer call coaching program you can implement to sustain positive call behaviors and customer satisfaction. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nTeam members involved in the patient and family experience\nCall center managers\nLeaders\nManagers responsible for customer service staff\nTraining managers\nHuman resources personnel\nReferral and intake staff\nAnyone who wants to improve their customer service phone skills \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Susan Keane Baker \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-developing-top-flight-telephone-rapport-the-importance-of-impression-management/
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DTSTART;TZID=America/Los_Angeles:20260514T140000
DTEND;TZID=America/Los_Angeles:20260514T150000
DTSTAMP:20260515T114009
CREATED:20260218T200024Z
LAST-MODIFIED:20260218T200209Z
UID:10000037-1778767200-1778770800@oregonhospice.org
SUMMARY:OHPCA/WSHPCO Hospice Volunteer Coordinators Networking
DESCRIPTION:OHPCA + WSHPCO Provider Member Semi-Monthly Networking Group for Hospice Volunteer Coordinators \nThis group meets the 2nd Thursday of January\, March\, May\, September & November from 2-3p via Zoom. To be added to this networking group\, please call or email Meg McCauley\, 503/890-7027 or mccauley@oregonhospice.org.
URL:https://oregonhospice.org/event/ohpca-wshpco-hospice-volunteer-coordinators-networking/
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