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SUMMARY:HHWN WEBINAR: Conveying Sensitive Information: Is There a Right Time & Right Way?
DESCRIPTION:REGISTER\nDelivering difficult news with empathy\, timing\, and understanding transforms how patients and families receive information. End-of-life discussions challenge even experienced healthcare professionals. This session will explore the art of conveying sensitive information with clarity\, compassion\, and cultural awareness. Learn how timing\, setting\, and communication skills affect the way patients\, caregivers\, and families interpret difficult messages. We will share practical tools\, real-life examples\, and proven strategies to help healthcare providers deliver critical information with confidence and care. \nKEY WEBINAR TAKEAWAYS\nDelivery methods for conveying sensitive information\nWhat skills are required for effective communication?\nGoals of delivering sensitive information\nNext steps after delivering sensitive information \nBONUS MATERIALS\nUse of SPIKES-NURSE Protocol to Teach Breaking Bad News\nBreaking Bad News: An evidence-based review of communication models for oncology nurses (SPIKES and PEWTER models)\nMy End-Of-Life Decisions\, An Advance Planning Guide and Toolkit\nTalking it Over: A Guide for Group Discussions on End-of-Life Decisions \nWEBINAR DETAILS\nEnd-of-life topics and delivering sensitive information discussions are never easy. Words like “hospice” and “terminal” may give patients\, families\, and caregivers the impression we are just giving up. The right timing\, the proper setting\, communication skills\, cultural sensitivity\, and awareness of the patients/caregivers knowledge of their disease state can make all the difference in how it is received. This insightful presentation will discuss end-of-life discussions and how to deliver sensitive information. Delivery methods will be demonstrated to assist healthcare professionals better equip their toolkits with techniques for delivering end-of-life and sensitive information. Examples of difficult conversations encountered by the presenter will be shared to help guide others in developing skills in conveying sensitive information. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nHospice liaisons/marketing/community outreach\nSocial workers/chaplains\nNurse practitioners – advanced practice providers\nRN case managers\nRNs/LVNs/LPNs\nMedical directors \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Kathy Ahearn\, ALECC\, Inc. \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-conveying-sensitive-information-is-there-a-right-time-right-way/
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