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SUMMARY:HHWN WEBINAR: CAHPS Hospice Survey: How to Gauge Improvement in Scores
DESCRIPTION:REGISTER\nAre your clinicians creating meaningful connections or just completing tasks? Your CAHPS hospice scores are a direct reflection of how your patients and caregivers experience your care in their most critical moments. Turn every interaction into a measurable advantage by ensuring your patients and families see and feel the difference in your care. \nKEY WEBINAR TAKEAWAYS\nUpdated measures that will affect CAHPS star ratings\nNew questions added to current version of survey\nHow agency actions affect patient responses\nCompliance requirements to avoid payment reductions \nBONUS MATERIALS\nListing of top-box case mix adjustments for hospice survey\nChecklist of key elements for education on survey questions \nWEBINAR DETAILS\nThe caregiver experience survey is just that\, a survey\, and the lack of response is difficult to combat. But hospices can affect the scores they are getting from the ones that DO respond! Some of the questions that impact the CAHPS Hospice Survey results are directly impacted by the influence your clinicians have on the patients and their caregivers. Are your clinicians treating diagnoses and symptoms or are they treating patients? If your patients believe they are just another Medicare number to you and your staff\, your CAHPS results will reflect that. This session will take you through all the questions that affect the measures and provide best practice advice on ensuring the patient not only feels like a top priority but knows that you are the best hospice provider around. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice \nWHO SHOULD ATTEND?\nHospice field staff\nHospice directors\nHospice administrators\nHospice QA team \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Melinda Gaboury\, Healthcare Provider Solutions\, Inc. \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-cahps-hospice-survey-how-to-gauge-improvement-in-scores/
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