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SUMMARY:HHWN WEBINAR: World-Class Service Excellence: 90 Ideas in 90 Minutes
DESCRIPTION:REGISTER\n90 ideas. 90 minutes. Zero wasted time. Turn every patient interaction into a moment that builds trust\, reduces stress\, and sets your organization apart. Stop hoping for better experiences and start engineering them. Attend this inspirational session and leave with proven strategies your team can use immediately. \nKEY WEBINAR TAKEAWAYS\nPractical strategies for shared decision making with patients and families\nRecognition practices that energize staff and elevate the care experience\nConcrete tools for fostering continuous learning and sustainable staff engagement\nPractical techniques for memorable care experiences \nBONUS MATERIALS\nHire for Kindness resource\nTwenty phrases that convey empathy\nMicro-affirmations that build a better workplace culture \nWEBINAR DETAILS\nThis fast-paced\, idea-rich session will deliver 90 real-world concepts and strategies in 90 minutes\, organized around six essential elements of an exceptional patient-focused culture. Elements of the webinar will include: making powerful first impressions during intake and admission; setting expectations to increase patient and family understanding; building trust; responding with empathy in emotionally charged moments; contributing to a culture of continuous learning; and engaging staff as the heart of every service excellence initiative. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nClinical leaders and managers who want to strengthen the connection between compassionate care delivery and measurable service excellence outcomes\nIntake and admissions staff who want to make a powerful first impression that builds trust from the very first contact\nExecutive directors and administrators who want their organizations to be recognized as always providing exceptional service \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Susan Keane Baker \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/world-class-service-excellence-90-ideas-in-90-minutes/
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