HHWN WEBINAR: Backbone Over Burnout: The Bold Case for Boundaries
2026-04-14 12:00 - 13:00 (America/Los_Angeles)
Backbone Over Burnout: The Bold Case for Boundaries
Learn how to draw the line and save your team! Burnout is quietly eroding performance, engagement, and retention across organizations — and it’s hitting high performers the hardest. This practical and business-focused session will provide a clear understanding of what burnout is (hint: it is not a weakness problem, it is a boundaries problem). Participants will leave with concrete frameworks, language, and scripts that can be used immediately to protect energy, clarity, and results.
KEY WEBINAR TAKEAWAYSDiagnosing burnout early — before performance declinesReframing boundaries as a leadership and performance toolSetting and communicating clear boundaries in real timeInterrupting burnout at the source — sustainably
BONUS MATERIALSResource guideReference sheet: Which boundary do I choose?
WEBINAR DETAILSThis inspiring presentation will reframe burnout not as a personal failing, but as a leadership and operational issue rooted in unclear limits, unmanaged expectations, and avoided conversations. We will move beyond surface-level wellness talk and get to the real drivers of chronic stress that cost organizations time, talent, and momentum. More importantly, this webinar is designed for immediate application. Attendees will walk away with practical boundary frameworks, repeatable language, and real-world scripts that can be used whether managing workload creep, addressing poor behavior, setting availability limits, or protecting role clarity. You will learn not just how to recognize burnout sooner, but exactly how to interrupt it, protect your energy and your teams, and model the kind of backbone that drives healthier cultures and stronger outcomes.
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Rethinking Hospice Admissions for Today’s Care
2026-04-14 12:00 - 13:30
Meeting Patients Sooner: Rethinking Hospice Admissions for Today’s Care Journey
Turn hospice admissions into a clear, compassionate fast track to care and stand out in today’s competitive hospice environment. Slow or fragmented intake and admissions processes create barriers for patients, families, and referral partners and undermine trust. This webinar will equip hospice leaders and business development teams with practical strategies to remove internal bottlenecks, streamline workflows, and improve speed, clarity, and consistency at every step of the admissions journey.
KEY WEBINAR TAKEAWAYSWhere barriers hide in your current intake and admissions processCommon breakdowns that delay admissions, confuse referral sources, and frustrate familiesSimplifying workflows without sacrificing compliancePractical strategies to streamline documentation, communication, and decision-making while staying survey-readyBest practices for faster, cleaner admissionsImproving response times, handoffs, and accountability across intake, clinical, and BD teamsHow intake excellence supports business development successHow a smoother admissions experience strengthens referral relationships, improves conversion rates, and differentiates your hospice in the marketMetrics that matterData points leadership should track to ensure intake and admissions are supporting growth, access, and patient-centered care
WEBINAR DETAILSIn today’s increasingly competitive and regulated hospice landscape, a slow or fragmented intake and admissions process can create unnecessary barriers for patients, families, and referral partners. Missed opportunities, delayed care, and frustrated referral sources don’t just impact census — they impact trust.This webinar is designed for hospice executives, operational leaders, intake managers, and business development professionals who are ready to modernize admissions workflows, reduce friction, and make it easier for patients to access hospice care when they need it most.
Referral partners expect speed, clarity, and consistency. Patients and families need simple, compassionate access to care during vulnerable moments. Hospices that remove internal barriers and align intake with growth strategy are better positioned to serve more patients — and serve them sooner. This session will give you actionable insights to align operations and business development, turning intake and admissions into a competitive advantage instead of a bottleneck.
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Supporting Medical Directors & Hospice Physicians
2026-04-15 12:00 - 13:00
Supporting Medical Directors & Hospice Physicians: Collaboration, Regulations & Best Practices
Strengthen confidence in recertification decisions with clear guidance, collaboration strategies, and compliance insight. Hospice Medicare eligibility continues to challenge agencies as patients experience longer stays and gradual declines. This webinar will provide practical tools for collaboration between hospice teams, medical directors, and hospice physicians to ensure documentation accurately supports terminal eligibility. You will gain actionable strategies to reinforce sound clinical judgment and strengthen interdisciplinary support in the recertification process.
KEY WEBINAR TAKEAWAYSRole of baseline assessment and comparatives in supporting collaboration and best practicesKey clinical documentation to support collaboration and best practicesKey information to share during IDG to support medical director collaborationCritical data to review prior to IDG
BONUS MATERIALSCMS Hospice Documentation Checklist ToolHospice Documentation Audit ChecklistLCD GuidelinesSuggestions for Improved Documentation
WEBINAR DETAILSHospice Medicare eligibility and supporting terminality is critical. Hospice agencies are frequently under pressure for long length of stays — slow, steady patient declines reflecting more a chronic disease state than terminal. This webinar is intended to help agencies develop tools and best practices to collaborate and support appropriate hospice recertifications, including documentation. We will discuss how hospice team members can help support medical directors and hospice team physicians to determine whether to recertify.
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA/WSHPCO Hospice Medical Directors Networking
2026-04-21 12:00 - 13:00, 2026-05-19 12:00 - 13:00
Monthly networking group for Member Hospice Medical Directors.
This networking group is for those OHPCA/WSHPCO Member Hospice Medical Directors and is facilitated by OHPCA CEO Barb Hansen. These meetings are held the third Tuesday of the month via Zoom from 12-1p.
Please call, text or email Meg McCauley for the Zoom meeting link: (503)890-7027, mccauley@oregonhospice.org.

HHWN WEBINAR: 2026 Social Work & Chaplain Series
2026-04-21 12:00 - 13:30
2026 Social Work & Chaplain Series
Elevate your role, amplify your impact in hospice care! Join Gary Gardia for a 3-part webinar series designed specifically for social workers and chaplains. Learn how to assert your value and become an indispensable member of the interdisciplinary team. Discover strategies for providing high-level, targeted counseling that meets Medicare requirements and truly supports patients and families. Explore your critical role in pain and symptom management, addressing suffering from psychosocial and spiritual perspectives. Gain practical tools, proven strategies, and confidence to enhance your effectiveness and visibility in hospice care.
Purchase webinars individually or save 10% with a series!
2026 SOCIAL WORK & CHAPLAIN SERIES90-minute webinars – available live or on-demandThe Assertive Social Worker & ChaplainProviding High-Level & Targeted CounselingThe Role of the Social Worker & Chaplain in Pain & Symptom Management
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: The Assertive Social Worker & Chaplain
2026-04-21 12:00 - 13:30
The Assertive Social Worker & Chaplain
Are the roles of social worker and chaplain properly recognized and appreciated in your organization? This webinar will focus on transforming these essential yet often under-the-radar functions into valued and well-understood contributors on the interdisciplinary team. Participants will learn how to present their role, skills, and capabilities clearly and confidently, and how to use assertive communication (not aggression) to increase impact and collaboration.
KEY WEBINAR TAKEAWAYSThe difference between assertive, aggressive, and passive-aggressiveMethods chaplains and social workers can utilize to become assertive leaders and team guides around the psychosocial/spiritual needs of patients and families.The critical role of social workers and chaplains in IDT problem solvingTwo positive problem-solving models
BONUS MATERIALS“How Assertive Are You?” self-assessment exerciseSituation examples that demonstrate assertive approaches to care and leadershipHandout with additional lecture notes and extensive list of resources
WEBINAR DETAILSIn order to provide optimal patient/family care, we cannot afford to have “invisible” team members – or those who go about providing care absent much involvement with or from the interdisciplinary team. Do you believe you are undervalued by the team and/or the organization? Then show up with value! That means making sure everyone knows who you are – your role, your skillsets, what you are capable of. To accomplish this, you need to be assertive – not aggressive. This webinar will be about assuring hospice social workers and chaplains are clear about the pathway to becoming essential, and well-understood, members of the interdisciplinary team.
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Listening Transforms Patient & Family Experiences
2026-04-22 12:00 - 13:00
How Listening Transforms Patient & Family Experiences
How can tough conversations become productive patient and family experiences? Committing our attention and consciously listening can be difficult, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical, real-world strategies staff and volunteers can employ to help patients and families prioritize needs, make informed choices, and feel genuinely heard.
KEY WEBINAR TAKEAWAYSListening techniques that demonstrate empathyNavigating “They are so wrong” moments – how to tactfully guide patients and families while demonstrating respectCoaching patients and families via shared decision makingFour steps for exiting visits or phone calls graciously and without abrupt endings or endless tangents
BONUS MATERIALSCoaching template for better decision makingLearning guide
WEBINAR DETAILSLet’s face it: listening is not always easy, especially when patients and family members have a list of concerns longer than a lunch break. However, effective listening transforms interactions, improves outcomes, and makes each day smoother.​ In this webinar, we will explore practical strategies that help patients and families prioritize their needs, make better choices, and feel genuinely heard. Participants will learn how to listen without judgment, what to do when a patient is wrong, and how to graciously wrap up conversations while preserving trust.
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Maximize Compliance & Minimize Discrimination, Harassment
2026-04-23 12:00 - 13:30
Manage Content to Maximize Compliance & Minimize Discrimination, Harassment & Hostile Work Environment Claims
Be proactive and stop risky content before it starts! It is possible to manage digital communication and mitigate the increased risk that accompanies the increased use of AI, social media, and e-collaboration tools in the workplace. Join expert Nancy Flynn to learn how to implement clear electronic communication policies, define content rules that ban harassment and discrimination, and use formal guidelines to prevent posts, messages, and media that can trigger lawsuits or serve as damaging evidence.
KEY WEBINAR TAKEAWAYSE-policies to ban the creating, posting, transmitting, or accessing of content that could trigger lawsuits, serve as evidence, or otherwise create costly problemsContent rules outlawing harassment, discrimination, and incivility of any kindWhen it comes to business records, the content is what counts
BONUS MATERIALSFrom Email to Zoom: Netiquette Rules to Manage ContentRecords Retention Rules: Best Practices for Preserving, Protecting, Producing & Purging E-Business RecordsConfidential & Sensitive Information Policy for the Healthcare Industry
WEBINAR DETAILSThe adoption of AI, social media, and e-collaboration tools has ramped up electronic risks, including discrimination, harassment, and hostile work environment claims. No longer restricted to inappropriate email and unmanaged web surfing, employees (accidentally and intentionally) share unlawful, impolite, and unprofessional content that defames patients, maligns managers, bullies colleagues, exposes secrets, and violates HIPAA. Whether on business or personal accounts, the results can be disastrous.
When it comes to managing electronic risks, best practices call for the implementation of electronic policies, complete with content rules banning harassment, discrimination, and incivility. According to the EEOC, employees in workplaces without such policies suffer the highest levels of harassment. Attend this webinar to learn how to use formal guidelines to outlaw the creating, posting, transmitting, or accessing of content — text, photos, videos, art — that could trigger lawsuits, serve as smoking-gun evidence in litigation, or otherwise create costly problems for your organization.
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: The Power of Pausing: Debriefing for Sustainability
2026-04-28 12:00 - 13:30
The Power of Pausing: Debriefing for Clinician Sustainability
Witnessing the suffering and distress of patients and families is understandably challenging. Peer-facilitated healthcare debriefings provide time to discuss the impact of the work, normalize reactions, and support resilience across careers. This presentation will review evidence that links debriefing programs to reduced staff attrition and healthier coping, and provide practical steps to design, implement, and evaluate a debriefing program that addresses resistance, secures leadership support, and promotes equity of practice in any setting.
KEY WEBINAR TAKEAWAYSNatural consequences of working in healthcare on our emotions and behaviorThe evidence and value of social support to mitigate the harmful effects of this emotional workHealthcare debriefings as an institutionally supported model strategyHow to make the case and implement healthcare debriefings in your workplace
BONUS MATERIALSMaking the case for debriefingsTraining manual to implement debriefings
WEBINAR DETAILSHealthcare clinicians, physicians, nurses, social workers, etc. may experience a variety of emotions related to the work, including sadness, frustration, grief, guilt, or isolation. Peer-facilitated healthcare debriefings offer intentional time for providers to talk about the impacts of the work. This evidence-based strategy normalizes, validates, and supports providers throughout their work and career. This in turn can directly impact the culture and coping strategies of a group, unit, or institution.
This workshop will review the strong evidence that supports debriefing programs and highlight the impact they can have on staff attrition. We will discuss the natural, expectable consequences of working in healthcare and how ongoing debriefings support all staff at any level, any time during their career. We will then move on to discuss how to design, implement, and evaluate a debriefing program. Addressing issues such as institutional resistance, managerial support, and equity of practice, this webinar will leave the participant with a guide to implementing debriefings in their workplace.
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: How to Conduct an Audit to Prepare for Survey/ADR
2026-04-29 12:00 - 13:30
How to Conduct an Audit to Prepare for Survey or ADR
Spot risks before they strike. Surveys and ADRs expose documentation gaps that cost agencies penalties and payments. Join Kathy Ahearn for a step-by-step deep dive into comprehensive hospice documentation audits for Conditions of Participation and payment compliance. This session will reveal high-risk areas, teach risk identification, and show how to integrate findings into performance improvement plans that shield agencies from oversight challenges.
KEY WEBINAR TAKEAWAYSDifferent types of audits, licensing versus financialKey risk areas and how to avoid themKey technical versus key clinical documentation to support hospice eligibilityThe most common survey and payment denial challenges
BONUS MATERIALSHospice Documentation Audit ToolHospice GIP Audit ToolHospice Documentation Audit ChecklistCMS Hospice Documentation Checklist ToolCMS Suggestions for Improved Documentation
WEBINAR DETAILSHospice documentation should be audited both for Conditions of Participation and for Conditions for Payment. This presentation will take you through an effective hospice documentation audit step-by-step with a focus on critical areas of risk. Presented will be what should appear on every hospice documentation audit tool from technical to clinical requirements. We will discuss how to identify areas of risk and how to incorporate activities into performance improvement to avoid both survey and financial agency penalties.
Enhanced oversight, pre- and post-payment ADRs, survey preparation, and hospice documentation is more critical than ever. If your agency has had any survey or ADR challenges related to hospice documentation, this presentation is recommended for you.
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: If It Wasn't Documented, It Wasn't Done!
2026-04-30 12:00 - 13:00
If It Wasn't Documented, It Wasn't Done!
Make every hospice visit count — on paper and in practice. Each patient’s full story, from election through discharge, should be clearly understood through perusal of your documentation. Join this focused presentation to review essential regulatory requirements, learn how to document in a way that supports hospice eligibility, and examine common problems such as omissions and inaccuracies that weaken the clinical record.
KEY WEBINAR TAKEAWAYSCommon documentation issues impacting hospice providersEssential documentation that is often missing or incorrectly notedClinical audits and follow-up for effective quality performance and improvement
WEBINAR DETAILSWe have all heard the phrase, “if it wasn’t documented, it wasn’t done” related to clinical documentation. This session takes a deep dive into the essential requirements of hospice documentation to meet regulatory requirements and support hospice eligibility. Surveyors, reviewers, other IDG members, and providers should be able to read the story of each hospice patient from election to discharge. Discussion will address common documentation issues including omissions and inaccuracies that may be entered into the clinical record.
THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Volunteer Leaders: Guiding Volunteers
2026-05-05 12:00 - 13:00
REGISTER
Advance your volunteer program by transforming dedicated helpers into capable leaders.
This session will explore proven strategies to identify, recruit, and develop volunteers for leadership roles that strengthen your organization. Learn how to engage skilled community members who are ready to contribute in meaningful ways whether coordinating events, managing outreach, or leading teams. Elevate your volunteer program and build a stronger, more sustainable organization.
KEY WEBINAR TAKEAWAYS
The importance of offering volunteer advancement opportunities for certain volunteers
Surround high-performance volunteers with like-minded, skilled peers
Utilize community professionals as volunteers in typical and unusual roles
Four ways to recruit the high-performance and/or professional volunteers in your community
BONUS MATERIALS
Applicable Medicare regulations and guidance
List of potential roles
Sample position descriptions, training curricula, program descriptions, evaluation criteria, etc.
Discussion guide to assist in obtaining staff/leadership buy-in
Handout with additional lecture notes and learning opportunities
WEBINAR DETAILS
Are you maximizing the use of professionals in your community who may want to help out and would volunteer if just asked? Are you using volunteers in leadership roles such as marketing within community religious congregations, coordinating speaker’s bureaus, or managing volunteer programs such as nursing home volunteers? These are just a few examples of the many ways you can maximize the knowledge, skills, and time of a targeted and comprehensive volunteer workforce — whether they are already engaged or just need the right invitation.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Volunteer managers
Team leaders
Key volunteers
Senior leadership
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Gary Gardia, LCSW, APHSW-C
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: A How-To on High-Performing Hospice Sales
2026-05-06 12:00 - 13:30
REGISTER
Transform passion into performance and build the sales engine your hospice deserves. Most hospices were developed by skilled clinicians and compassionate operators who excelled in care delivery and compliance — but few had training in sales or strategic growth. Join Kurt Kazanowski for a demonstration of proven structures, cutting-edge strategies, and practical tools to expand your reach and serve more individuals in need. This is not the hospice model of the past, it is a vision for sustainable growth, greater impact, and stronger community presence.
KEY WEBINAR TAKEAWAYS
Hiring high-performing sales staff
Best methods to onboard sales staff
A seven-step sales process: “Structure can be liberating”
How to sell on value to 10 key referral segments
The importance of co-managing accounts with clinical staff
BONUS MATERIALS
Job descriptions for Chief Growth Officer, Director of Business Development, and Account Executive (salesperson)
Example of a performance-based incentive bonus program
WEBINAR DETAILS
Most hospices were started by wonderful, talented clinicians or operators. While these people had expert knowledge in how to deliver care, run a hospice, and operate in a compliant manner, they generally didn’t have education or experience in building a professional sales and growth model. This session will provide architecture and a set of key principles to assist in developing and/or improving so your organization has a high-performing growth and sales function. Learn best practices and state of the art means and methods to serve more people, grow, and give the gift of hospice and home care.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Owners
CEOs
COOs
Administrators or executive directors
VPs of growth, business development sales
Directors of business development
VP/directors of strategy development
Account executives/sales staff
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kurt Kazanowski, Hospice Advisors
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

Spring Intensive 2026
2026-05-07 07:30 - 2026-05-22 17:00 | Sheraton Portland Airport Hotel, 8235 NE Airport Way, Portland, OR, 97220, United States
Spring Intensive: Regulatory Update 2026
Better Together: Strengthening Care Through Community Partnership
May 7–8, 2026 | Sheraton Portland Airport Hotel | Portland, Oregon
Jointly hosted by the Oregon Hospice & Palliative Care Association (OHPCA) and the Washington State Hospice & Palliative Care Organization (WSHPCO)

Register

Short Schedule (printable)

Detailed Schedule

Hotel & Travel

Sponsor / Exhibit

Continuing Education

Conference Details
Dates: May 7–8, 2026
Location: Sheraton Portland Airport Hotel, Portland, Oregon
Hosted by: OHPCA & WSHPCO
Continuing Education: 10.75 Contact Hours / CEUs (see details below)

About the Conference
The Spring Intensive: Regulatory Update is an annual conference jointly hosted by OHPCA and WSHPCO, focused on the evolving regulatory landscape shaping hospice and palliative care. As providers continue to navigate ongoing changes related to payment reform, compliance oversight, and quality reporting requirements, the need for accurate information and thoughtful interpretation of regulations remains essential.
This year’s program expands that focus by highlighting the important role of community partnership in delivering comprehensive, person-centered end-of-life care. Better Together: Strengthening Care Through Community Partnership explores how collaboration with organizations and professionals outside of traditional hospice and palliative care can enhance care planning, broaden available resources, and better support patients and families throughout the end-of-life journey.
In addition to regulatory updates, the Spring Intensive features perspectives from invited experts whose work intersects with end-of-life care but may fall outside the hospice and palliative care setting. These sessions are designed to help care teams better understand the expertise, services, and regulatory considerations that exist beyond their own organizations, and how intentional collaboration can strengthen communication, coordination, and care delivery.
By examining how hospice and palliative care providers can work more effectively with community-based partners, this year’s program offers practical insight into expanding the “menu” of support available to patients and families, while continuing to meet regulatory expectations and deliver high-quality, compassionate care.

Registration Rates

Registration Type
2 Days
1 Day
Exhibitor Table

OHPCA / WSHPCO Members
$595 per person
$350 per person
$750

Non-Members
$850 per person
$495 per person
$1,500

Register Now

Sponsor / Exhibit

Hotel & Travel
Sheraton Portland Airport Hotel
8235 NE Airport Way, Portland, OR 97220
|

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Please book your group rate for the OHPCA/WSHPCO Spring Intensive at the Sheraton Portland Airport Hotel, offering a special group rate of $155 per night.
Last day to book: Extended through Tuesday, April 28, 2026

Book the Hotel Room Block

(If the room block appears full, you may still wish to contact the hotel directly to ask about additional availability.)

Sponsorship Levels

Runway Sponsor — $4,000
Runway Sponsors provide core support for the Spring Intensive and help make the conference possible. This level is for sponsors who want a visible presence and an opportunity to briefly introduce themselves and their work to attendees.
Includes:

Draped exhibitor table
Conference registration for two (2) people
Recognition on the OHPCA and WSHPCO websites
Recognition on Day 1 of the conference, with a brief opportunity to introduce yourself and your business

Thank you to our Gate Sponsor - MatrixCare

Gate Sponsors support connection and engagement throughout the conference. This level offers a strong exhibitor presence and recognition during a key networking moment.
Includes:

Draped exhibitor table
Conference registration for two (2) people
Recognition on the OHPCA and WSHPCO websites
Recognition at the Welcome Reception

Wayfinding Sponsor — $2,000
Wayfinding Sponsors help support the overall conference experience and attendee engagement. This level is a good option for sponsors who want visibility and connection at a more modest level.
Includes:

Draped exhibitor table
Conference registration for one (1) person
Recognition on the OHPCA and WSHPCO websites
Recognition at the Tuesday luncheon

Sponsorship support helps strengthen connection, collaboration, and shared learning for hospice and palliative care providers across Oregon and Washington.

Tentative Schedule

View Detailed Schedule (Session Descriptions & Bios)

Thursday, May 7, 2026

7:45 – 8:30 am
Breakfast, Registration/Sign In

8:30 – 8:45 am
Welcome, Housekeeping, Announcements

8:45 – 9:45 am
KEYNOTE - A View from the Other Side: Caregiver Perspectives on Hospice; Dr. Ashley Meagher, MD, MPH, FACS

9:45 – 10:15 am
Helping Care Go Well: A Caregiver’s Role in the Hospice Experience; Meg McCauley, Director of Association Management and IT Manager, OHPCA & WSHPCO

10:15 – 10:45 am
Break with Vendors

10:45 am – 12:00 pm
FY 2027 Proposed Hospice Wage Index Rule AND a Chance to Create Comments in Response - Make a Difference Today! Judi Lund Person, MPH, CHC, Lund Person & Associates Hospice Consulting

12:00 – 1:00 pm
Lunch, Visit with Vendors

1:00 – 2:00 pm
Hospice Documentation Requirements (via Zoom); Kathy Mersh, Medicare Part A Provider Outreach & Education Consultant; NGS, an Elevance Health Company

2:00 – 3:00 pm
Empowering Clients with Updated Funeral Resource Information; Holly Pruett, MA, Funeral Celebrant & Death Doula, Oregon & Washington Funeral Resources & Education

3:00 – 3:15 pm
Break with Vendors

3:15 – 4:15 pm
Key Drivers of Hospice Access and Experience; Marc Berg, Co-Founder & Sarah Cameron, Principal, Berg Data Solutions

4:15 pm
Adjournment

Schedule is tentative and subject to change.

Friday, May 8, 2026

7:45 – 8:30 am
Breakfast, Registration/Sign In

8:30 – 8:45 am
Welcome, Announcements

8:45 – 9:45 am
PLENARY - Better Together: Community as Intervention in End-of-life Care; Erin Collins, MN, RN, CHPN, Director of Programs, The Peaceful Presence Project

10:00 – 10:15 am
Break with Vendors

10:15 – 11:15 am
Partners In Care Integrated Volunteer Doula Program; Shannon Campbell, Volunteer Manager, Partners in Care; Lisa Hurley, Chief Operating Officer, Partners in Care

Clinical Excellence in Action: Surviving an OIG Audit; Lisa Hurley, Chief Operating Officer, Kristi Williams, BSN, RN, Quality Manager, Partners in Care

11:15 am – 12:15 pm
Better QI Leads to Better Outcomes - One Agency's Journey; Greg Pang, Principal, MHA, Greg Pang Consulting

12:15 – 1:15 pm
Lunch, Exhibitor Bingo Drawing, Vendor Drawings

1:15 – 2:15 pm
Hard-Won Lessons in Hospice Care: The HOPE Tool and Responding to Emergencies; Judi Lund Person, MPH, CHC, Lund Person & Associates Hospice Consulting, Christine Nidd, CPHQ, PMP, MSW, Manager of Quality & Compliance, Hospice of the Northwest; Casey Byman, RN, BSN, Hospice Quality Program Manager, EvergreenHealth; Zoe Diaz, MBA, CCO, Tri-Cities Chaplaincy; Kathryn Bomkamp, Hospice Quality Manager, Kaiser Hospice & Palliative Care

2:15 – 2:30 pm
Break with Vendors

2:30 – 3:30 pm
Regulatory Deep Dive – Up to the Minute Hospice Regulatory Issues; Judi Lund Person, MPH, CHC, Lund Person & Associates Hospice Consulting

3:30 pm
Adjournment – Thanks for your participation, safe travels!

Schedule is tentative and subject to change.

Continuing Education
Provider approved by the California Board of Registered Nursing, Provider #CEP14488 for 10.75 Contact Hours.
This workshop has been approved for 10.75 CEUs by the Washington Chapter, National Association of Social Workers (NASW) for Licensed Social Workers, Licensed Marriage & Family Therapists and Licensed Mental Health Counselors. Provider #1975-153.

Cancellation Policy
Substitutes are welcome. Full refunds are available if notice is received by April 30, 2026. No refunds will be granted thereafter.

Questions?
Email: mccauley@oregonhospice.org

Erin Collins , MNE, RN, CHPN, RYTCo-Founder & Director of Programs; NEDA-Proficient End-Of-Life Doula2022 Cambia health Foundation Sojourns Scholar; https://thepeacefulpresenceproject.org/

Ashley Meagher, MD, MPH, FACS

Judi Lund Person, MPH, CHCLund Person & Associates Hospice Consulting

OHPCA EVENTS

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HHWN WEBINAR: Utilizing QAPI Dashboards & QAPI Templates
2026-05-07 12:00 - 13:00
REGISTER
Turn QAPI into clarity with dashboards and templates that make quality impossible to ignore. This webinar will present practical strategies to organize QAPI work so records and activities move from scattered files to a clear, actionable system. Learn how to track and trend key data, highlight underperforming areas, and document performance improvement efforts in real time. Participants will leave with tools that streamline documentation and strengthen survey readiness.
KEY WEBINAR TAKEAWAYS
The purpose of QAPI dashboards
Three key performance indicators for dashboards
Requirements for documentation of your QAPI program
How templates can be used to streamline PIP documentation
This webinar is part of the QAPI Success Series
BONUS MATERIALS
Sample PIP charter
Sample PIP minutes
Sample dashboard
WEBINAR DETAILS
Home health and hospice agencies are required to implement a Quality Assessment and Performance Improvement (QAPI) program. This program must encompass the entire agency, be data-driven, and reflect the complexity of services provided. The primary focus is on continuous performance improvement through dedicated QAPI activities and agencies are required to have an organized documentation system. This system must demonstrate that the agency is actively tracking and trending data, as well as responding to underperforming areas or identifying opportunities for improvement. This webinar will present proven strategies for organizing a QAPI program. Participants will learn how to utilize an effective dashboard and documentation system to support their agency’s QAPI efforts.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Health
WHO SHOULD ATTEND?
Senior leadership
Clinical management
QAPI staff
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Diane Link, Link Healthcare Advantage, LLC
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Top 5 Hospice Medical Review Denials
2026-05-12 12:00 - 13:30
REGISTER
Hospice providers face ongoing scrutiny as documentation errors continue to drive costly medical review denials. This webinar will identify the top five medical review denial reasons and offer clear, practical steps to strengthen eligibility documentation and uphold compliance. Participants will examine real-world denial trends, learn strategies to improve clinical documentation accuracy, and gain tools to reduce risk, strengthen Medicare compliance, and protect reimbursement.
KEY WEBINAR TAKEAWAYS
Top reasons for hospice medical review denials
Effective documentation strategies to decrease denial risks
Documentation gaps that commonly trigger denials
Medicare Condition of Payment and certification requirements
Reducing organizational risk by preventing avoidable denials
BONUS MATERIALS
List of online resources
WEBINAR DETAILS
Hospice providers face increased scrutiny during medical review, with documentation-related denials among the most common and costly outcomes. This webinar will examine the top five hospice medical review denials and provide practical guidance to help teams strengthen eligibility documentation and reduce risk. Participants will learn strategies to improve documentation to ensure compliance with Medicare payment requirements. Whether you are part of clinical leadership, compliance, or provider certification, this session will equip you with the knowledge and insight to prevent avoidable denials and protect reimbursement.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Hospice administrators
Directors of nursing
Clinical managers
QAPI managers
Hospice nurses, NPs, and physicians
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Tammy Stewart, Healthcare Provider Solutions, Inc.
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA + WSHPCO Inpatient Directors/Managers Networking Meeting
2026-05-12 15:00 - 16:00
OHPCA + WSHPCO Provider Member Semi-Monthly Networking Group for Inpatient Hospice Directors, Managers
This group meets the 2nd Tuesday of January, March, May, September & November from 3-4p via Zoom. To be added to this networking group, please call or email Meg McCauley, 503/890-7027 or mccauley@oregonhospice.org.

QAPI/Regulatory Networking Group
2026-05-13 12:00 - 13:00
Monthly networking group for Provider Members with QAPI/Regulatory responsibilities within their hospice program.
This networking group is for those Provider Members with QAPI/Regulatory responsibilities within their hospice program and is facilitated by OHPCA CEO Barb Hansen. These meetings are held the second Wednesday of the month via Zoom from 12-1p.
Please call, text or email Meg McCauley for the Zoom meeting link: (503)890-7027, mccauley@oregonhospice.org.

HHWN WEBINAR: Responding to Medical Audit Reviews
2026-05-13 12:00 - 13:30
REGISTER

Learn how to take control of the medical audit process and respond with confidence to every review request. This webinar will provide a practical, step-by-step guide to understanding and responding to a medical review additional documentation request. Participants will learn how to interpret the audit request, identify critical first steps, and engage the right team members in the process. The session will cover key timelines, required documentation, and best practices for organizing responses.
KEY WEBINAR TAKEAWAYSCritical first steps upon ADR receiptAgency responsibilities and timelinesRecommended ADR submission process best practices to achieve optimal outcomesThe levels of Medicare appeals and timelines involved
BONUS MATERIALSDocumentation Checklist Tool (home health, hospice)Pre-payment and post-payment MR ADR quick resource toolsResponding to Home Health ADR checklist
WEBINAR DETAILSMedical audit reviews/additional documentation requests (ADRs) continue for both post- and pre-payment review. Agencies struggle with how to submit their documentation in a timely and effective manner in order to produce optimal results. This presentation will be a "how-to" guide on responding to an ADR and submitting your documentation. This process begins with understanding the ADR received, key critical first steps an agency should take, and what agency members should be involved in the process. We will cover timelines, critical documentation to review, submission steps, and internal resources required for the submission project. We will also address best practices, including checklists for ease-of-use auditing, when to seek outside assistance in responding to medical review audits, when to seek legal advice, and when to appeal.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:HospiceHome Health
WHO SHOULD ATTEND?Executive leadership including administrator, CFO, CEO, compliance officerDOPCSs, directors of clinical services, clinical supervisorsQA, educationAdministrative assistance – business office
TAKE-AWAY TOOLKITEmployee training logInteractive quizPDF of slides and speaker’s contact info for follow-up questionsAttendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.Presented By Kathy Ahearn, ALECC, Inc.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Developing Top-Flight Telephone Rapport
2026-05-14 12:00 - 13:30
REGISTER
Every phone call is a critical opportunity to showcase your organization’s professionalism and compassion. This session will teach participants proven communication techniques that enhance caller satisfaction and reinforce your team’s confidence. Learn to sustain these gains with a simple, peer call coaching program that promotes consistency and accountability year-round. By the end of this webinar, you will have practical tools to elevate every conversation and strengthen long-term patient relationships.
KEY WEBINAR TAKEAWAYS
Creating your organization’s sustainable phone greeting
Launching a peer coaching program to sustain excellent telephone practices
Two brief yet fun team meetings that will improve telephone skills immediately
BONUS MATERIALS
Pre-hire assessment tool to evaluate candidates for positions requiring excellent phone skills
DIY peer coaching program template
Practical tips for callers who have difficulty hearing
WEBINAR DETAILS
Exceptional telephone communication is a powerful tool for building patient trust and strengthening your agency’s reputation. In this webinar, you will discover how every phone interaction is an opportunity to create a lasting positive impression and increase access to care. Learn practical strategies to elevate your team’s communication skills and turn every call into a reflection of your organization’s commitment to outstanding service.
How can you sustain the progress gained from attending this webinar? After all, you cannot observe every telephone call! The solution is a peer coaching program that reinforces agency standards throughout the year. This presentation will demonstrate a simple peer call coaching program you can implement to sustain positive call behaviors and customer satisfaction.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Team members involved in the patient and family experience
Call center managers
Leaders
Managers responsible for customer service staff
Training managers
Human resources personnel
Referral and intake staff
Anyone who wants to improve their customer service phone skills
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Susan Keane Baker
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA/WSHPCO Hospice Volunteer Coordinators Networking
2026-05-14 14:00 - 15:00
OHPCA + WSHPCO Provider Member Semi-Monthly Networking Group for Hospice Volunteer Coordinators
This group meets the 2nd Thursday of January, March, May, September & November from 2-3p via Zoom. To be added to this networking group, please call or email Meg McCauley, 503/890-7027 or mccauley@oregonhospice.org.

HHWN WEBINAR: '27 Hospice Proposed Payment Rule Regulatory Update
2026-05-18 12:00 - 13:30
REGISTER
Stay ahead of critical regulatory changes with a comprehensive breakdown of the proposed FY2027 Hospice Wage Index and Payment Rate Update. This timely webinar will deliver a detailed analysis of the proposed updates, including rate adjustments, Hospice Quality Reporting Program revisions, the new SSVI, and an important update on the HOPE Tool implementation. Participants will receive clear guidance on preparing for these changes, effective October 1, 2026, and on compiling their comments, due June 1, 2026. This session will equip you to confidently navigate the evolving regulatory landscape and plan for compliance.
KEY WEBINAR TAKEAWAYS
Rate changes to base rates and cap for 2027
NEW Service & Spending Variation Index (SSVI) and how it will be used
Proposed changes to the Hospice Election Statement Addendum
Specific text changes proposed for who can discharge a hospice patient
Proposed changes to the Hospice Quality Reporting Program
BONUS MATERIALS
2027 table outlining the new Service & Spending Variation Index (SSVI)
WEBINAR DETAILS
The proposed 2027 Hospice Wage Index and Payment Rule is packed full of changes for FY2027 and this webinar will provide a detailed analysis of changes and the specifics of implementation! Advance preparation for implementation of these changes is necessary, with the changes including rate adjustments, numerous Hospice Quality Reporting Program changes, the new SSVI, and an update on the implementation of the HOPE Tool. This session is a must for all to prepare for coming changes effective October 1, 2026, and for focusing your comments on the proposed rule that are due June 1, 2026.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Hospice billers
Hospice directors/owners
Hospice administrators
Hospice field staff
Presented By
Melinda Gaboury, Healthcare Provider Solutions, Inc.
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Care Doesn't Clock Out: Hospice Support After Hours
2026-05-19 12:00 - 13:00
REGISTER
When the office closes, the real measure of your hospice operations begins. After-hours operations define the patient and family experience, influence staff morale, and shape compliance performance. In this webinar, hospice leaders will explore how to strengthen clinical coordination, reduce burnout, and maintain quality outcomes across nights, weekends, and holidays. Learn how leading organizations manage symptom triage, staffing models, documentation standards, and escalation protocols when resources are stretched.
KEY WEBINAR TAKEAWAYS
Strengthen after-hours triage and response processes
Improve communication between after-hours field team and leadership
Reduce unnecessary visits and avoidable crises
Ensure compliance while maintaining compassionate care
Gain better visibility and accountability in after-hours operations
Improve reputation and referral source satisfaction
WEBINAR DETAILS
After-hours response is where patient experience, staff satisfaction, compliance, and financial performance all intersect. For hospice clinical and operations managers, managing active staff overnight and on weekends can feel like a constant balancing act — urgent symptom calls, staffing gaps, burnout risk, documentation issues, and maintaining high-quality care under pressure.
You’ll walk away with:
Actionable tools you can implement immediately
Proven best practices from hospice organizations navigating similar challenges
Frameworks for evaluating your current after-hours performance
Strategies to align clinical excellence with operational efficiency
Because in hospice, care doesn’t clock out — and neither can your systems.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Operations and executive director/administrators
Clinical leadership
Managers
Quality and compliance teammates
Physicians and finance teammates
Anyone who is invested in the 24/7 quality of care delivery in your organization
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented ByJen Kiehl-Miller, Hospice Support Specialists
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA Board Finance Subcommittee Meeting
2026-05-20 11:00 - 11:45
This Zoom meeting is held the following Wednesdays from 11-11:45a: 5/20/26, 9/16/26, 12/2/26.
Please call, text or email Meg McCauley for the Zoom meeting link: (503)890-7027, mccauley@oregonhospice.org.

HHWN WEBINAR: Infection Control & Prevention
2026-05-20 12:00 - 13:00
REGISTER
Build a stronger infection control foundation with proven tools and strategies that keep your agency compliant and your patients safe. This webinar will provide a clear, practical roadmap for implementing and maintaining an effective infection surveillance program. Participants will learn how to collect and analyze infection data, report findings, identify and respond to trends, and integrate results into QAPI processes, ensuring ongoing compliance with regulatory requirements.
KEY WEBINAR TAKEAWAYS
Implementing an agency comprehensive surveillance program
Assessment tools to incorporate into a comprehensive surveillance program
Identifying data trends, including integrating and reporting surveillance data into your QAPI report
BONUS MATERIALS
“Your 5 Moments for Hand Hygiene” printable poster
Risk assessment tool for infection prevention and control
CMS Infection Prevention and Control Action Plan Template in Word
Hand hygiene patient brochure
WEBINAR DETAILS
Infection control and prevention, a key Condition of Participation, is difficult to establish and maintain, and is frequently cited. Providers must collect infection data on patients, staff, and caregivers for analysis and reporting. This presentation will address all aspects of a comprehensive surveillance program for infection control and prevention. We will cover program requirements, tools, processes, and best practices, as well as reporting results, analyzing trends, and incorporating results into QAPI.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
DOPCS (Director of Patient Care Services)
DOCS (Director of Clinical Services)
Clinical leadership – supervisors including rehab
QAPI
Educators
Field staff
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kathy Ahearn, ALECC, Inc.
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Beyond the Bedside: Understanding Moral Distress
2026-05-21 12:00 - 13:30
REGISTER
Moral distress is a common experience in serious illness care. This webinar will define and explore the concept, and participants will gain a clear understanding of how ethical challenges and emotional strain affect professional well-being and patient care. Join this engaging session to strengthen resilience, enhance compassionate care, and support a healthier work environment across all care settings where moral and emotional demands are constant.
KEY WEBINAR TAKEAWAYS
Differentiating empathic strain, secondary trauma, moral distress, and burnout
Symptoms of moral distress in healthcare providers
Measurement tools for moral distress
Institutional strategies/programs that provide necessary support to mitigate moral distress for any provider
Three individual, team, and institutional strategies that support sustainability in the healthcare workplace
BONUS MATERIALS
Outline for making the case for strategies to identify and mitigate moral distress
List of peer-reviewed articles related to moral distress in healthcare providers.
WEBINAR DETAILS
This webinar will define and discuss common feelings of moral distress in serious illness care. Evidence-based data and strategies will be offered to mitigate the harmful effects of experiencing moral distress, which is a normal experience in clinical practice.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Nurses
CNAs
Social workers
Physicians
Students
Chaplains
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Vickie Leff
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA Board of Directors Meeting
2026-05-26 10:30 - 12:00
This Zoom meeting is held the following dates from 10:3a-12p: 5/26/26, 9/24/26, 12/8/26.
Please call, text or email Meg McCauley for the Zoom meeting link: (503)890-7027, mccauley@oregonhospice.org.

HHWN WEBINAR: Great Grammar in 60 Minutes
2026-05-26 12:00 - 13:00
REGISTER
Clear, correct, and confident writing sets professionals apart in healthcare and beyond. This presentation will review essential grammar, punctuation, and style rules that ensure accuracy and civility in every message. Learn how grammatical choices shape tone, prevent misunderstandings, and enhance credibility. We will cover proofreading strategies, capitalization and spelling standards, and techniques for editing with precision. Strengthen your communication skills and boost your professional polish in just one focused hour.
KEY WEBINAR TAKEAWAYS
Rules and strategies for clear, convincing, correct on-the-job writing
How to proofread and polish ChatGPT-generated content to create effective business writing
Applying the ABCs: writing that is Accurate, Brief and Clear
Grammatically correct email that is easy to read, understand, and act on
BONUS MATERIALS
Great Grammar in Seven Steps
Business Writing in the Age of AI: Dos & Don’ts for ChatGPT & Other AI Writing Tools
Proofreading Pointers & Editing Tips
Business Writing Rules: Strengthen & Speed Employee Writing with Style Sheets
WEBINAR DETAILS
Do not let grammar goofs, spelling slipups, punctuation problems, and mechanical missteps undercut your professionalism. Misplaced commas and scrambled sentences force readers to stop and reread. Frustrated readers often delete email, rather than working to decipher it. This program will review the grammar rules healthcare professionals must apply to ensure clear, correct, convincing communication. We will address grammar in the age of AI, discuss how grammatical choices support workplace civility, and review proofreading and editing tips. Participants will gain a strong grasp of capitalization, punctuation, spelling, style, and other mechanical rules. If you have not had a grammar review in recent years, Great Grammar in 60 Minutes is for you.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Emerging leaders
Executives
Managers & supervisors
Professionals & staff
Social workers
HR
Marketing communications
PR & advertising
Anyone who writes on the job
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Nancy Flynn, The ePolicy Institute™, Business Writing Institute™ & Marijuana Policy Institute™
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Providing High-Level & Targeted Counseling
2026-05-27 12:00 - 13:30
REGISTER
Deliver counseling that truly meets the Medicare standard and transforms the quality of care for patients and families. This webinar will explore what meaningful counseling looks like within the hospice setting. Learn how to distinguish counseling from supportive interventions, strengthen your documentation, and apply effective theoretical frameworks to guide your care. Practical examples, tools, and insights will help social workers and chaplains provide high-level, targeted, and compliant counseling that makes a measurable difference for those they serve.
KEY WEBINAR TAKEAWAYS
Differentiating between supportive interventions and counseling
The Medicare requirement for providing counseling
Defining emotional/spiritual distress
Four theoretical frameworks that are a good fit for hospice counseling
BONUS MATERIALS
Assessment exercises
Sample psychosocial and spiritual acuity assessments
Suffering assessment
Detailed counseling guide
Additional resource list for key topics including additional lecture notes
WEBINAR DETAILS
Medicare requires that counseling services are available to help patients and families manage the stress and challenges of terminal illness, related conditions, and the dying process. Are your interventions truly “counseling,” or are they more “supportive” in nature? Does your documentation specifically reflect counseling interventions? What does counseling look like in hospice, and how does it align with your scope of practice? Which theoretical frameworks work best, and which should be avoided? This webinar provides practical guidance, tools, and insights that help social workers and chaplains deliver high-level, compliant, and impactful counseling in the hospice setting.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Chaplains/spiritual counselors
Social workers
Team leaders
Senior leadership
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Gary Gardia LCSW, APHSW-C
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
