oregonhospice.org

HHWN WEBINAR: Developing Top-Flight Telephone Rapport
2026-05-14 12:00 - 13:30 (America/Los_Angeles)
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Every phone call is a critical opportunity to showcase your organization’s professionalism and compassion. This session will teach participants proven communication techniques that enhance caller satisfaction and reinforce your team’s confidence. Learn to sustain these gains with a simple, peer call coaching program that promotes consistency and accountability year-round. By the end of this webinar, you will have practical tools to elevate every conversation and strengthen long-term patient relationships.
KEY WEBINAR TAKEAWAYS
Creating your organization’s sustainable phone greeting
Launching a peer coaching program to sustain excellent telephone practices
Two brief yet fun team meetings that will improve telephone skills immediately
BONUS MATERIALS
Pre-hire assessment tool to evaluate candidates for positions requiring excellent phone skills
DIY peer coaching program template
Practical tips for callers who have difficulty hearing
WEBINAR DETAILS
Exceptional telephone communication is a powerful tool for building patient trust and strengthening your agency’s reputation. In this webinar, you will discover how every phone interaction is an opportunity to create a lasting positive impression and increase access to care. Learn practical strategies to elevate your team’s communication skills and turn every call into a reflection of your organization’s commitment to outstanding service.
How can you sustain the progress gained from attending this webinar? After all, you cannot observe every telephone call! The solution is a peer coaching program that reinforces agency standards throughout the year. This presentation will demonstrate a simple peer call coaching program you can implement to sustain positive call behaviors and customer satisfaction.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Team members involved in the patient and family experience
Call center managers
Leaders
Managers responsible for customer service staff
Training managers
Human resources personnel
Referral and intake staff
Anyone who wants to improve their customer service phone skills
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Susan Keane Baker
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA/WSHPCO Hospice Volunteer Coordinators Networking
2026-05-14 14:00 - 15:00
OHPCA + WSHPCO Provider Member Semi-Monthly Networking Group for Hospice Volunteer Coordinators
This group meets the 2nd Thursday of January, March, May, September & November from 2-3p via Zoom. To be added to this networking group, please call or email Meg McCauley, 503/890-7027 or mccauley@oregonhospice.org.

HHWN WEBINAR: '27 Hospice Proposed Payment Rule Regulatory Update
2026-05-18 12:00 - 13:30
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Stay ahead of critical regulatory changes with a comprehensive breakdown of the proposed FY2027 Hospice Wage Index and Payment Rate Update. This timely webinar will deliver a detailed analysis of the proposed updates, including rate adjustments, Hospice Quality Reporting Program revisions, the new SSVI, and an important update on the HOPE Tool implementation. Participants will receive clear guidance on preparing for these changes, effective October 1, 2026, and on compiling their comments, due June 1, 2026. This session will equip you to confidently navigate the evolving regulatory landscape and plan for compliance.
KEY WEBINAR TAKEAWAYS
Rate changes to base rates and cap for 2027
NEW Service & Spending Variation Index (SSVI) and how it will be used
Proposed changes to the Hospice Election Statement Addendum
Specific text changes proposed for who can discharge a hospice patient
Proposed changes to the Hospice Quality Reporting Program
BONUS MATERIALS
2027 table outlining the new Service & Spending Variation Index (SSVI)
WEBINAR DETAILS
The proposed 2027 Hospice Wage Index and Payment Rule is packed full of changes for FY2027 and this webinar will provide a detailed analysis of changes and the specifics of implementation! Advance preparation for implementation of these changes is necessary, with the changes including rate adjustments, numerous Hospice Quality Reporting Program changes, the new SSVI, and an update on the implementation of the HOPE Tool. This session is a must for all to prepare for coming changes effective October 1, 2026, and for focusing your comments on the proposed rule that are due June 1, 2026.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Hospice billers
Hospice directors/owners
Hospice administrators
Hospice field staff
Presented By
Melinda Gaboury, Healthcare Provider Solutions, Inc.
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA/WSHPCO Hospice Medical Directors Networking
2026-05-19 12:00 - 13:00, 2026-06-16 12:00 - 13:00
Monthly networking group for Member Hospice Medical Directors.
This networking group is for those OHPCA/WSHPCO Member Hospice Medical Directors and is facilitated by OHPCA CEO Barb Hansen. These meetings are held the third Tuesday of the month via Zoom from 12-1p.
Please call, text or email Meg McCauley for the Zoom meeting link: (503)890-7027, mccauley@oregonhospice.org.

HHWN WEBINAR: Care Doesn't Clock Out: Hospice Support After Hours
2026-05-19 12:00 - 13:00
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When the office closes, the real measure of your hospice operations begins. After-hours operations define the patient and family experience, influence staff morale, and shape compliance performance. In this webinar, hospice leaders will explore how to strengthen clinical coordination, reduce burnout, and maintain quality outcomes across nights, weekends, and holidays. Learn how leading organizations manage symptom triage, staffing models, documentation standards, and escalation protocols when resources are stretched.
KEY WEBINAR TAKEAWAYS
Strengthen after-hours triage and response processes
Improve communication between after-hours field team and leadership
Reduce unnecessary visits and avoidable crises
Ensure compliance while maintaining compassionate care
Gain better visibility and accountability in after-hours operations
Improve reputation and referral source satisfaction
WEBINAR DETAILS
After-hours response is where patient experience, staff satisfaction, compliance, and financial performance all intersect. For hospice clinical and operations managers, managing active staff overnight and on weekends can feel like a constant balancing act — urgent symptom calls, staffing gaps, burnout risk, documentation issues, and maintaining high-quality care under pressure.
You’ll walk away with:
Actionable tools you can implement immediately
Proven best practices from hospice organizations navigating similar challenges
Frameworks for evaluating your current after-hours performance
Strategies to align clinical excellence with operational efficiency
Because in hospice, care doesn’t clock out — and neither can your systems.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Operations and executive director/administrators
Clinical leadership
Managers
Quality and compliance teammates
Physicians and finance teammates
Anyone who is invested in the 24/7 quality of care delivery in your organization
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented ByJen Kiehl-Miller, Hospice Support Specialists
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA Board Finance Subcommittee Meeting
2026-05-20 11:00 - 11:45
This Zoom meeting is held the following Wednesdays from 11-11:45a: 5/20/26, 9/16/26, 12/2/26.
Please call, text or email Meg McCauley for the Zoom meeting link: (503)890-7027, mccauley@oregonhospice.org.

HHWN WEBINAR: Infection Control & Prevention
2026-05-20 12:00 - 13:00
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Build a stronger infection control foundation with proven tools and strategies that keep your agency compliant and your patients safe. This webinar will provide a clear, practical roadmap for implementing and maintaining an effective infection surveillance program. Participants will learn how to collect and analyze infection data, report findings, identify and respond to trends, and integrate results into QAPI processes, ensuring ongoing compliance with regulatory requirements.
KEY WEBINAR TAKEAWAYS
Implementing an agency comprehensive surveillance program
Assessment tools to incorporate into a comprehensive surveillance program
Identifying data trends, including integrating and reporting surveillance data into your QAPI report
BONUS MATERIALS
“Your 5 Moments for Hand Hygiene” printable poster
Risk assessment tool for infection prevention and control
CMS Infection Prevention and Control Action Plan Template in Word
Hand hygiene patient brochure
WEBINAR DETAILS
Infection control and prevention, a key Condition of Participation, is difficult to establish and maintain, and is frequently cited. Providers must collect infection data on patients, staff, and caregivers for analysis and reporting. This presentation will address all aspects of a comprehensive surveillance program for infection control and prevention. We will cover program requirements, tools, processes, and best practices, as well as reporting results, analyzing trends, and incorporating results into QAPI.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
DOPCS (Director of Patient Care Services)
DOCS (Director of Clinical Services)
Clinical leadership – supervisors including rehab
QAPI
Educators
Field staff
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kathy Ahearn, ALECC, Inc.
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Beyond the Bedside: Understanding Moral Distress
2026-05-21 12:00 - 13:30
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Moral distress is a common experience in serious illness care. This webinar will define and explore the concept, and participants will gain a clear understanding of how ethical challenges and emotional strain affect professional well-being and patient care. Join this engaging session to strengthen resilience, enhance compassionate care, and support a healthier work environment across all care settings where moral and emotional demands are constant.
KEY WEBINAR TAKEAWAYS
Differentiating empathic strain, secondary trauma, moral distress, and burnout
Symptoms of moral distress in healthcare providers
Measurement tools for moral distress
Institutional strategies/programs that provide necessary support to mitigate moral distress for any provider
Three individual, team, and institutional strategies that support sustainability in the healthcare workplace
BONUS MATERIALS
Outline for making the case for strategies to identify and mitigate moral distress
List of peer-reviewed articles related to moral distress in healthcare providers.
WEBINAR DETAILS
This webinar will define and discuss common feelings of moral distress in serious illness care. Evidence-based data and strategies will be offered to mitigate the harmful effects of experiencing moral distress, which is a normal experience in clinical practice.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Nurses
CNAs
Social workers
Physicians
Students
Chaplains
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Vickie Leff
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA Board of Directors Meeting
2026-05-26 10:30 - 12:00
This Zoom meeting is held the following dates from 10:3a-12p: 5/26/26, 9/24/26, 12/8/26.
Please call, text or email Meg McCauley for the Zoom meeting link: (503)890-7027, mccauley@oregonhospice.org.

HHWN WEBINAR: Great Grammar in 60 Minutes
2026-05-26 12:00 - 13:00
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Clear, correct, and confident writing sets professionals apart in healthcare and beyond. This presentation will review essential grammar, punctuation, and style rules that ensure accuracy and civility in every message. Learn how grammatical choices shape tone, prevent misunderstandings, and enhance credibility. We will cover proofreading strategies, capitalization and spelling standards, and techniques for editing with precision. Strengthen your communication skills and boost your professional polish in just one focused hour.
KEY WEBINAR TAKEAWAYS
Rules and strategies for clear, convincing, correct on-the-job writing
How to proofread and polish ChatGPT-generated content to create effective business writing
Applying the ABCs: writing that is Accurate, Brief and Clear
Grammatically correct email that is easy to read, understand, and act on
BONUS MATERIALS
Great Grammar in Seven Steps
Business Writing in the Age of AI: Dos & Don’ts for ChatGPT & Other AI Writing Tools
Proofreading Pointers & Editing Tips
Business Writing Rules: Strengthen & Speed Employee Writing with Style Sheets
WEBINAR DETAILS
Do not let grammar goofs, spelling slipups, punctuation problems, and mechanical missteps undercut your professionalism. Misplaced commas and scrambled sentences force readers to stop and reread. Frustrated readers often delete email, rather than working to decipher it. This program will review the grammar rules healthcare professionals must apply to ensure clear, correct, convincing communication. We will address grammar in the age of AI, discuss how grammatical choices support workplace civility, and review proofreading and editing tips. Participants will gain a strong grasp of capitalization, punctuation, spelling, style, and other mechanical rules. If you have not had a grammar review in recent years, Great Grammar in 60 Minutes is for you.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Emerging leaders
Executives
Managers & supervisors
Professionals & staff
Social workers
HR
Marketing communications
PR & advertising
Anyone who writes on the job
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Nancy Flynn, The ePolicy Institute™, Business Writing Institute™ & Marijuana Policy Institute™
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Providing High-Level & Targeted Counseling
2026-05-27 12:00 - 13:30
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Deliver counseling that truly meets the Medicare standard and transforms the quality of care for patients and families. This webinar will explore what meaningful counseling looks like within the hospice setting. Learn how to distinguish counseling from supportive interventions, strengthen your documentation, and apply effective theoretical frameworks to guide your care. Practical examples, tools, and insights will help social workers and chaplains provide high-level, targeted, and compliant counseling that makes a measurable difference for those they serve.
KEY WEBINAR TAKEAWAYS
Differentiating between supportive interventions and counseling
The Medicare requirement for providing counseling
Defining emotional/spiritual distress
Four theoretical frameworks that are a good fit for hospice counseling
BONUS MATERIALS
Assessment exercises
Sample psychosocial and spiritual acuity assessments
Suffering assessment
Detailed counseling guide
Additional resource list for key topics including additional lecture notes
WEBINAR DETAILS
Medicare requires that counseling services are available to help patients and families manage the stress and challenges of terminal illness, related conditions, and the dying process. Are your interventions truly “counseling,” or are they more “supportive” in nature? Does your documentation specifically reflect counseling interventions? What does counseling look like in hospice, and how does it align with your scope of practice? Which theoretical frameworks work best, and which should be avoided? This webinar provides practical guidance, tools, and insights that help social workers and chaplains deliver high-level, compliant, and impactful counseling in the hospice setting.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Chaplains/spiritual counselors
Social workers
Team leaders
Senior leadership
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Gary Gardia LCSW, APHSW-C
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Hospice Documentation Through All Levels of Care
2026-05-28 12:00 - 13:30
REGISTER
Accurate documentation is the foundation of compliant, high-quality hospice care. This program will guide clinicians in creating records that fully support hospice eligibility, symptom management, and coordination across all levels of care. Participants will learn how to apply assessment tools, use regulatory guidance, and avoid common documentation pitfalls. Real world examples and QAPI chart review insights will demonstrate how precise documentation reflects patient needs, supports IDG collaboration, and ensures consistency with Conditions of Participation and audit expectations.
KEY WEBINAR TAKEAWAYS
Key areas of documentation in each level of care that impact compliance, reimbursement, and collaboration
How to use the LCD to guide documentation
Requirements for each level of care
BONUS MATERIALS
Chart audit tool
WEBINAR DETAILS
Clinician documentation that supports hospice eligibility at all levels of care is imperative to ensure compliance with the Conditions of Participation, proper payment, and effective IDG collaboration. Lack of documentation that supports symptom management or hospice eligibility results in payment denial and increases compliance risk. Join Diane Link to learn practical strategies for leveraging assessment tools and regulatory guidance to strengthen clinical visit and IDG documentation. The webinar will address common documentation pitfalls and provide real life examples to ensure records accurately reflect patient needs and care decisions. By reinforcing the connection between thorough documentation and regulatory compliance through QAPI chart reviews, clinicians will improve the accuracy and integrity of their documentation.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Clinicians
Clinical managers
QAPI
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Diane Link, Link Healthcare Advantage, LLC
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: The Cost of Caring: Recognizing & Recovering from Compassion Fatigue
2026-06-02 12:00 - 13:00
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In high-empathy professions, compassion fatigue is pervasive yet insidious. When ignored and unmanaged, it silently erodes performance, resilience, and both personal and organizational health. This session will examine the impact of compassion fatigue, showing how emotional strain inevitably leads to disengagement and performance decline when recovery is absent. Participants will explore how compassion fatigue differs from burnout and learn evidence-based leadership strategies — including boundaries, recovery practices, and supportive systems — to protect empathy, sustain resilience, and foster long-term professional well-being.
KEY WEBINAR TAKEAWAYS
Distinguishing compassion fatigue from burnout in high-stress professions
Identifying early warning signs before performance declines
The organizational and financial impact of compassion fatigue on engagement, turnover, and productivity
Practical prevention strategies, including emotional boundaries, recovery practices, and structured debriefing
Leadership practices that protect employee empathy while sustaining long-term performance
BONUS MATERIALS
Early signs checklist
Compassion Protection Plan Framework
WEBINAR DETAILS
This presentation will explore compassion fatigue — the hidden cost of caring in high-empathy professions — and why leaders must treat it as both a human and business priority. In environments where professionals are consistently exposed to suffering, emotional strain can quietly accumulate, leading to exhaustion, disengagement, and declining performance. Participants will learn how compassion fatigue differs from burnout, why high performers are often the most vulnerable, and how neurological stress responses reinforce emotional depletion over time.
Through real-world examples, including a healthcare case study, the session will illustrate how organizations unintentionally allow compassion fatigue to develop when emotional labor goes unrecognized or recovery is absent. We will then shift toward practical leadership solutions, outlining strategies such as emotional boundaries, micro-recovery practices, structured debriefing, and organizational systems that normalize recovery and support sustainable performance.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Operations, sales, and clinical leaders
Director of clinical services
Nursing managers
Director of operations
Director of sales
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Joanna Pera, Powered By Pera
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Alzheimer’s & Dementia Part 1: Specialized Programming for Volunteers
2026-06-02 12:00 - 13:30
REGISTER
Empower volunteers to make a meaningful difference in the lives of individuals living with dementia by building targeted, skill-based programs that elevate care and connection. Dementia-related diagnoses now represent the leading category among hospice beneficiaries and the need for thoughtfully trained and supported volunteers has never been greater. This session will guide you through the process of designing and implementing programming for individuals with Alzheimer’s and other dementias. Learn practical strategies to strengthen volunteer engagement, enhance quality of life for participants, and integrate volunteer roles more fully within interdisciplinary care teams.
KEY WEBINAR TAKEAWAYS
The special needs of people with dementia and members of their circles of support
How volunteers can assist with specialized programming and services
Five nonverbal interventions volunteers can utilize to connect “beyond words”
Four specific programs that can be created utilizing volunteers
BONUS MATERIALS
Self-assessment exercise for volunteers – “My Strengths and My Concerns”
Checklist to help volunteers feel prepared
List of programs and services with guide for implementation
Additional learning opportunities – readings and website links
WEBINAR DETAILS
This webinar is designed to help Volunteer Managers, and organizations in general, create specialized programming and services for people with dementia and members of their circles of support. Now that “Alzheimer’s/nervous system disorders/organic psychosis” (dementia-related disorders) has become the top category of diagnosis for hospice beneficiaries, it is essential that we maximize the inclusion of skillful volunteers to assist with the provision of higher levels of care. This webinar will focus on developing programs and services with the intention of elevating the role of the volunteer on the team.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Palliative Care
WHO SHOULD ATTEND?
Volunteer managers
Volunteers
Care team managers
Senior leadership
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By
Gary Gardia LCSW, APHSW-C
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Your Agency's Emergency Management Plan: Emergency Preparedness & the Regulations
2026-06-03 12:00 - 13:00
REGISTER
Turn regulatory requirements into a practical, survey-ready emergency management program that actually works when it matters most.
This session will explain why emergency preparedness is not only a Condition of Participation but a critical operational priority for providers. Learn how to develop and maintain an integrated plan, complete hazard vulnerability and risk assessments, and strengthen policies, procedures, training, testing, and communication. The presentation will emphasize real-world readiness and support teams in building a program that meets regulatory expectations and stands up to survey review.
KEY WEBINAR TAKEAWAYS
CMS requirements for emergency preparedness
Agency risk assessment and hazards vulnerability analysis (HVA)
Evaluating your current emergency management plan for compliance
Writing a compliant and effective agency emergency management plan
BONUS MATERIALS
KPS HVA risk assessment tool
FEMA Family Emergency Plan fillable form
PHI disclosure guide for emergency preparedness purposes
WEBINAR DETAILS
Emergency Preparedness and emergency management plans are a Condition of Participation and becoming even more critical to provider operations. This key program will present all aspects of developing and maintaining an effective, integrated emergency management plan and program. We will cover in-depth how to complete a hazard vulnerability assessment and risk assessment. Join us to review key elements of policies and procedures, training and testing, and a communication plan along with other aspects of required emergency management. This is a great presentation for survey readiness.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Agency leadership including administrators, directors, clinical supervisors and human resources
Ancillary staff: social work, rehab, spiritual care, intake
QAPI/educators
Clinical field staff
Intake/marketing
IT
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kathy Ahearn, ALECC, Inc.
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: How to Help Your Frontline Team Handle Client Disappointment
2026-06-04 12:00 - 13:00
REGISTER
Is it possible for difficult conversations to become trust-building moments that protect relationships and your reputation? It’s a familiar scenario: your frontline team does everything right, yet a patient or family still feels disappointed. With the simple, adaptable framework described in this presentation, staff can learn to respond with grace, empathy, and professionalism instead of panic or defensiveness. We’ll focus on practical language, emotional composure, and clear next steps, so complaints feel less like a threat and more like an opportunity to demonstrate that your organization takes concerns, accountability, and compassionate care seriously.
KEY WEBINAR TAKEAWAYS
A three-step service recovery framework your frontline team can apply immediately — without scripts that sound scripted
How to honor a family’s experience as real even when the facts tell a different story — and why that distinction is the key to de-escalation
The art of the post-conversation debrief: how to coach for growth, not just review for gaps
BONUS MATERIALS
What Not to Say (And Why): A Quick-Reference Guide for Frontline Staff
After the Conversation: A Self-Care and Debrief Checklist for Frontline Staff
Nine quick (15 minute) team meeting activities to build service recovery skills
Preparation checklist for supervisors coaching staff after a “disappointment moment”
WEBINAR DETAILS
Your frontline staff did everything right. They were kind, competent, and caring. And yet, something disappointed the patient or family. What now? This is a moment that defines your organization’s reputation. Whether your team member responds with grace or gives a well-intentioned answer that accidentally makes things worse can mean the difference between a loyal patient and a damaging online review. Between a resolved concern and an escalated complaint. Between a family that refers others to your organization and one that quietly — or loudly — warns them away.
Join this engaging presentation and receive a practical, flexible framework for responding to difficult moments with skill and confidence. In just sixty minutes, you’ll move from dreading complaints to treating them as what they actually are: an opportunity to demonstrate that your organization’s commitment to compassionate care doesn’t stop when something goes wrong.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Hospice, palliative care, home health, and home care clinicians who interact regularly with patients and families navigating loss, uncertainty, and high emotions — and who want to respond with both compassion and confidence.
Staff development and education professionals responsible for equipping frontline staff with the communication tools they need to handle a difficult moment.
Risk management and quality improvement professionals who know that unresolved client disappointment is often the first step toward formal complaints, adverse publicity, and legal exposure.
Leaders and supervisors who want to build a team culture where difficult conversations are handled with skill — not ignored or dismissed.
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Susan Keane Baker
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Medicare Review Success: Avoid Top Denials & Strengthen Documentation
2026-06-09 12:00 - 13:30
REGISTER
Medicare review denials interrupt reimbursement, threaten compliance, and increase organizational risk. This essential webinar will equip your team to recognize the most frequent causes of denials and apply proven strategies that reinforce documentation before a review begins. We’ll detail how to audit records for compliance, identify documentation gaps, and implement best practices that promote billing accuracy. Safeguard revenue, reduce audit pressure, and maintain confidence through every stage of the Medicare review process.
KEY WEBINAR TAKEAWAYS
The top denial reasons in Medicare reviews — and how to prevent them
Practical record-auditing techniques to ensure compliant billing
Documentation strategies that stand up to auditor scrutiny
Proactive compliance safeguards to ensure your organization’s financial health
How to stay ahead of potential denials and position your organization for Medicare review success
BONUS MATERIALS
Example pre-bill spreadsheet(s)
WEBINAR DETAILS
When it comes to Medicare reviews, preparation is the key to success. Denials not only disrupt cash flow but can also raise compliance concerns that put your organization at risk. This essential webinar will give you the tools to identify the most common reasons for denials and provide practical strategies for strengthening your documentation before a review ever begins. Learn how to audit your records for compliance, spot weak points that may trigger denials, and implement best practices to ensure billing accuracy. Walk away with actionable steps to protect revenue, reduce audit stress, and stay confident when Medicare comes knocking.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Hospice executives, C-suite, administrators, and owners
Clinical leadership at all levels
Compliance and quality managers and teammates
Directors and managers of business office and finance
Anyone invested in the financial well-being of your organization
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Jen Kiehl-Miller, Hospice Support Specialists
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

QAPI/Regulatory Networking Group
2026-06-10 12:00 - 13:00
Monthly networking group for Provider Members with QAPI/Regulatory responsibilities within their hospice program.
This networking group is for those Provider Members with QAPI/Regulatory responsibilities within their hospice program and is facilitated by OHPCA CEO Barb Hansen. These meetings are held the second Wednesday of the month via Zoom from 12-1p.
Please call, text or email Meg McCauley for the Zoom meeting link: (503)890-7027, mccauley@oregonhospice.org.

HHWN WEBINAR: Recognizing & Responding to Changes in the Patient Condition
2026-06-10 12:00 - 13:00
REGISTER
Spot subtle shifts early and take timely, appropriate action to support patient safety and ongoing eligibility for service. It’s important for hospice and home health clinicians to know each patient’s baseline and to be able to identify physical, cognitive, and behavioral deviations quickly, especially since they so often work independently. This session will review how to observe, assess, communicate, and document changes in condition in a way that supports clinical decisions, appropriate levels of care, and regulatory requirements for continued services.
KEY WEBINAR TAKEAWAYS
How to recognize and document a patient change in condition
Key interventions when identifying a patient change in condition
Appropriate healthcare services for a patient change in condition
How documentation supports patient eligibility
BONUS MATERIALS
Change in Condition Self-Assessment tool
Functional Assessment Staging (FAST)
Stages of Dying, including what you can do to help
WEBINAR DETAILS
Clinicians provide care in settings where they frequently function autonomously. Responding and recognizing changes in a patient’s condition requires the ability to observe, assess, communicate, and document any deviations from a baseline health assessment and status. When we recognize a change in a patient condition, we can appropriately support the level of care needed. This includes documenting to support continuing hospice and home health services. This presentation will help guide clinicians and team members through recognizing a change in condition, what and how to document, and the appropriate actions to take including different levels of care and service. End-of-life changes will also be discussed.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Director of patient care services, clinical supervisors
Case managers
Education/QAPI
Clinical field staff
Clinical staff new to hospice/home health
Advanced practice clinicians
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kathy Ahearn, ALECC, Inc.
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Honoring Veterans’ Healthcare Decisions
2026-06-11 12:00 - 13:30
REGISTER
Truly honoring choice for veterans requires more than routine consent forms or standard care pathways. This session will explore how service history, moral injury, trauma exposure, and chronic social isolation shape the way many veterans think about treatment options, risk, trust, and autonomy. We’ll examine the frequent overlap of physical and mental health diagnoses and discuss why patience, active listening, and nonjudgmental curiosity are essential clinical skills when working with veterans. Learn practical approaches to conversations, care planning, and follow-through that respect each veteran’s story while promoting safety, dignity, and collaborative decision-making.
KEY WEBINAR TAKEAWAYS
Four common healthcare decisions unique to veterans
Complications hospice and other healthcare providers may face when seeking to honor veterans’ healthcare desires
The importance of creating “veteran-centric” training and skill development for all team members
BONUS MATERIALS
A “Watch Out For…” list for all team members
Handout with additional lecture notes and links for additional learning
Discussion guide to use with fellow team members
WEBINAR DETAILS
Of course we honor all healthcare decisions, so what is so unique about veterans? It is about history, potential past trauma, and social isolation that is often present. How good are we at treating both physical and mental health diagnoses that often co-occur? We also know that patience is a critical and therapeutic skill that directly influences patient outcomes and safety, especially with veterans. In this webinar we will explore more effective ways to serve and honor those who have served us.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
All care team members
Social workers
Chaplains
Nurses
Bereavement professionals
Managers
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Gary Gardia LCSW, APHSW-C
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

OHPCA/WSHPCO Hospice Bereavement Coordinators Networking
2026-06-11 14:00 - 15:00
OHPCA + WSHPCO Provider Member Semi-Monthly Networking Group for Hospice Bereavement Coordinators
This group meets the 2nd Thursday of February, April, June, August, October & December from 2-3p via Zoom. To be added to this networking group, please call or email Meg McCauley, 503/890-7027 or mccauley@oregonhospice.org.

HHWN WEBINAR: Coaching Challenging Personalities
2026-06-16 12:00 - 13:00
REGISTER
Difficult dynamics can be growth opportunities! This session will explore why certain volunteer, patient, and team member personalities feel challenging and how perspective, communication style, and stress shape behavior. We’ll focus on real-world scenarios that Volunteer Managers face and provide practical strategies for coaching volunteers through conflict, miscommunication, and boundary issues. Learn how to respond instead of react, reframe difficult moments as teachable ones, and guide volunteers to thrive in their roles while upholding organizational values and a culture of respect.
KEY WEBINAR TAKEAWAYS
Differences between personality styles, features, and traits
Differentiating between strong emotions, grief/loss, and personality responses
Personalities as an outward expression of how each individual views the world in which they live
Two models that can assist Volunteer Managers and volunteers to work with, instead of pushing against, personalities they find challenging
Four common personality types and specific methods for responding in a more “person-centered” and compassionate manner
BONUS MATERIALS
Self-assessment exercise – “How effective are you with various personality types?”
Discussion guide for use with volunteers
“Highlights list” of four key personalities
Handout with additional lecture notes and learning links
List of references and additional resources
WEBINAR DETAILS
Which “personalities” are the most challenging — patients and families, volunteers, or team members? The truth is, whenever humans are involved, obstacles are inevitable. One of the best ways to navigate them is to understand where people are coming from based on how they see and interact with the world around them.
This webinar will focus on common challenges Volunteer Managers face and teach practical strategies for maneuvering skillfully through them. You’ll learn how to serve as a coach and guide, helping volunteers navigate interpersonal conflicts and thrive in their roles.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Volunteer managers
Volunteers
Managers and senior leadership
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By
Gary Gardia LCSW, APHSW-C
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Conveying Sensitive Information: Is There a Right Time & Right Way?
2026-06-17 12:00 - 13:00
REGISTER
Delivering difficult news with empathy, timing, and understanding transforms how patients and families receive information. End-of-life discussions challenge even experienced healthcare professionals. This session will explore the art of conveying sensitive information with clarity, compassion, and cultural awareness. Learn how timing, setting, and communication skills affect the way patients, caregivers, and families interpret difficult messages. We will share practical tools, real-life examples, and proven strategies to help healthcare providers deliver critical information with confidence and care.
KEY WEBINAR TAKEAWAYS
Delivery methods for conveying sensitive information
What skills are required for effective communication?
Goals of delivering sensitive information
Next steps after delivering sensitive information
BONUS MATERIALS
Use of SPIKES-NURSE Protocol to Teach Breaking Bad News
Breaking Bad News: An evidence-based review of communication models for oncology nurses (SPIKES and PEWTER models)
My End-Of-Life Decisions, An Advance Planning Guide and Toolkit
Talking it Over: A Guide for Group Discussions on End-of-Life Decisions
WEBINAR DETAILS
End-of-life topics and delivering sensitive information discussions are never easy. Words like “hospice” and “terminal” may give patients, families, and caregivers the impression we are just giving up. The right timing, the proper setting, communication skills, cultural sensitivity, and awareness of the patients/caregivers knowledge of their disease state can make all the difference in how it is received. This insightful presentation will discuss end-of-life discussions and how to deliver sensitive information. Delivery methods will be demonstrated to assist healthcare professionals better equip their toolkits with techniques for delivering end-of-life and sensitive information. Examples of difficult conversations encountered by the presenter will be shared to help guide others in developing skills in conveying sensitive information.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Hospice liaisons/marketing/community outreach
Social workers/chaplains
Nurse practitioners – advanced practice providers
RN case managers
RNs/LVNs/LPNs
Medical directors
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kathy Ahearn, ALECC, Inc.
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Developing Home Health Care Plans That Meet Regulatory & Billing Requirements
2026-06-18 12:00 - 13:00
REGISTER
Your home health care plan should be both a clinical roadmap and a compliance safeguard. This brass tacks session will review the core elements of a home health care plan, including how to identify patient problems, set realistic, measurable goals, and align interventions with regulatory expectations and payer rules. Learn strategies for episode management and efficient visit utilization, documentation practices that support coverage and reimbursement, and common pitfalls that trigger denials or survey findings. Discover ways to leverage the QAPI program to spot patterns, correct deficiencies, and continuously strengthen care planning and billing practices.
KEY WEBINAR TAKEAWAYS
Using the comprehensive assessment to develop care plans that meet regulatory requirements
Individualized care plans and SMART goals that guide the home health episode
How prebill audits and chart reviews can reduce ADR risk and potential survey deficiencies
BONUS MATERIALS
Chart audit tool
WEBINAR DETAILS
The home health industry is currently facing heightened scrutiny from both regulatory bodies and payer organizations. Agencies must carefully manage visit utilization while striving to enhance patient outcomes, all within the framework of strict compliance with regulatory requirements. This webinar will explore the essential components of a home health care plan. We will examine how the care plan serves as a tool to identify patient problems, set achievable goals, and outline effective interventions that guide the entire home health episode. Learn how to utilize the QAPI program to identify and proactively respond to potential deficiencies.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Health
WHO SHOULD ATTEND?
Management
QAPI team
Clinicians
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Diane Link
Link Healthcare Advantage, LLC
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Electronic Business Records: Seven Steps for Effective & Compliant Management
2026-06-23 12:00 - 13:30
REGISTER
Bring order, consistency, and legal defensibility to your e-records across every platform. This timely presentation will address the full spectrum of electronic business records, from email and EHR-related communication to AI-generated content, social media, mobile messages, Zoom and Teams chats, apps, instant messaging, texting, and web activity. Failure to properly manage electronically stored information increases exposure to HIPAA penalties, lawsuits, sanctions, and audits — clear policies, staff education, and the right technology are essential safeguards.
KEY WEBINAR TAKEAWAYS
Best practices-based records retention policy
Safeguarding EPHI in compliance with HIPAA’s privacy and security rules
Managing electronic business records generated by email, AI, social media, and other tech tools
Minimizing legal risks triggered by inappropriate, illegal, and offensive content
BONUS MATERIALS
Records retention rules: Best Practices for Preserving, Protecting, Producing & Purging E-Business Records
Sample records retention policy for the healthcare industry
Sample confidential and sensitive information policy for the healthcare industry
WEBINAR DETAILS
Are you confident your organization is retaining email and other electronic business records in compliance with HIPAA, the law, regulatory rules, and organizational guidelines? Not long ago, email messages were the only electronic business records healthcare providers needed to concern themselves with. No longer. Today, you also must manage records generated by AI/ChatGPT, social media, mobile devices, Zoom, Teams, apps, instant messaging, texting, and the web. Failure to preserve, protect, produce, and purge electronically stored information (ESI) in a timely and lawful manner could result in protracted lawsuits, costly court sanctions, HIPAA fines, or regulatory audits. Formal policies, employee education, and best-in-class technology tools are key to compliant records management. Don’t leave records management to chance. In this session, we’ll reveal a seven-step strategy for the effective, compliant management of e-business records. Takeaway tools include two sample policies that your organization can put to work immediately to effectively manage records.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Records management/information governance
Legal
Compliance
HR
Training
IT
Managers
Administrators and supervisors
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Nancy Flynn, The ePolicy Institute™, Business Writing Institute™ & Marijuana Policy Institute™
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Alzheimer’s & Dementia Part 2: Specialized Programming for Social Workers & Chaplains
2026-06-24 12:00 - 13:30
REGISTER
Now more than ever, today’s hospice population is in need of dementia-specific psychosocial and spiritual support. This webinar will show social workers and chaplains how to design targeted programs and services for people living with dementia and the circles of support that surround them. We’ll discuss why dementia is now a leading hospice diagnosis and what that shift means for psychosocial and spiritual care roles. Explore practical models for assessing needs, structuring visits, engaging families, and integrating higher levels of support into the plan of care, so dementia-focused programming is intentional, consistent, and person centered.
KEY WEBINAR TAKEAWAYS
Common psychosocial/spiritual needs of people with dementia and members of their circles of support
How chaplains/social workers can assist with creating specialized programming and services
Four specific programs that address psychosocial/spiritual needs of people with dementia and their caregivers
BONUS MATERIALS
Exercise to assess limitations or deficiencies in services and interventions currently provided
List of programs and services you can create with a guide for implementation
Additional learning opportunities – readings and website links
WEBINAR DETAILS
This webinar is designed to help social workers and chaplains, and organizations in general, create specialized programming and services for people with dementia and members of their circles of support. Now that “Alzheimer’s/nervous system disorders/organic psychosis” (dementia-related disorders) has become the top category of diagnosis for hospice beneficiaries, it is essential that we maximize the roles of social workers and chaplains to assist with the provision of higher levels of care. This webinar will focus on program development to address specific psychosocial/spiritual needs of dementia patients and their families.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Palliative Care
WHO SHOULD ATTEND?
Chaplains/spiritual counselors
Social workers
Care team managers
Senior leadership
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Gary Gardia LCSW, APHSW-C
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Calm, Clear & in Control: The Leader's Guide to Emotional Self-Mastery
2026-06-25 12:00 - 13:00
REGISTER
Strong leaders manage themselves before they manage others. Whether leading teams, navigating difficult conversations, or striving for personal growth, mastering self-management is essential for maintaining focus, confidence, and emotional stability in today’s fast-paced world. Through interactive discussions, real-world examples, and guided exercises, this enlightening session will be a deep dive into handling our emotions, behaviors, and decisions in ways that align with our values and goals. Learn proven strategies to regulate reactions, maintain motivation, adapt to change, and recover from challenges with confidence.
KEY WEBINAR TAKEAWAYS
Practical techniques like “Pause, Breathe, Choose” to regulate emotional responses and respond with intention instead of reacting impulsively
Aligning daily actions with goals and values to drive consistent performance and build credibility as a leader
Flexibility and resilience strategies for adapting effectively to change and protecting both results and well-being
Stress management techniques that sustain focus, decision-making, and long-term performance under pressure
BONUS MATERIALS
Key takeaways
The Execution Edge reference sheet
WEBINAR DETAILS
We will explore the multiple competencies that make up effective self-management, including self-control, which allows us to regulate impulses and reactions even in challenging situations; goal achievement, which ensures we stay motivated and disciplined toward long-term success; integrity, which involves aligning our actions with ethical principles and maintaining trustworthiness; flexibility, which enables us to adapt to change and remain open to new possibilities; and resilience, which helps us recover from setbacks and maintain a positive mindset under pressure. Participants will gain insights into practical strategies for strengthening these competencies, learning how to recognize triggers, reframe challenges, and develop healthier responses to stress.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Director of operations
Branch director
Executive director
Director of marketing
Director of sales
Director of business development
Marketing manager
Sales professional
Account liaison
Account executive
Team leader
Director of clinical services
Team coordinator
Admissions director
Admissions coordinator
Clinical liaison
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Joanna Pera, Powered By Pera
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN

HHWN WEBINAR: Historic Marijuana Reclassification: Changes & Implications
2026-06-29 12:00 - 13:00

HHWN WEBINAR: The Role of the Social Worker & Chaplain in Pain & Symptom Management
2026-06-30 12:00 - 13:30
REGISTER
The treatment of pain is a truly interdisciplinary responsibility, not just a medical one. Join this enlightening presentation to explore how social workers and chaplains contribute directly to pain and symptom management by addressing the emotional, psychosocial, and spiritual dimensions of suffering within their scopes of practice. We’ll explore the interconnectedness of pain and suffering, highlight assessment cues that signal deeper distress, and introduce practical counseling approaches that can ease anxiety, fear, and existential pain. Gain concrete skills and language to collaborate with the team, support patients and families, and intervene more confidently.
KEY WEBINAR TAKEAWAYS
Multidimensionality and inter/transdisciplinary practice and the notion that “We are all responsible for all of the goals of care”
Skills and interventions social workers and chaplains can utilize to address pain, symptom management, and related suffering
Four theoretical frameworks (and associated interventions) utilizing the principles of research-informed practice
How to work with others in the organization to understand our expanded role, duties, responsibilities, and skill sets in an interdisciplinary approach to pain and symptom management
BONUS MATERIALS
Handout with additional lecture notes and internet links for expanded learning opportunities
Extensive list of additional resources for more information on the application of skills to specific situations
Links to video demonstrations
Handout to include a sample “session” utilizing Motivational Interviewing techniques
A discussion guide for use with fellow team members to assist in teaching about our role in pain and symptom management and addressing concerns
WEBINAR DETAILS
What?! Social workers and chaplains don’t do pain and symptom management! Actually, yes they do! As a matter of fact, from a true interdisciplinary perspective, we are all responsible for all of the goals on the plan. We do this within our scopes-of-practice of course, yet chaplains and social workers play a critical role in pain and symptom management specifically as well as addressing suffering in all of its forms. This webinar will provide important information and skills development work related to the psychosocial/spiritual components of pain and symptom management. We will also explore the interconnectedness of pain and suffering and specific counseling approaches we can take to intervene.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Social workers
Chaplains/spiritual counselors
Care team managers
Senior leadership
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By
Gary Gardia LCSW, APHSW-C
The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
