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DTSTART;TZID=America/Los_Angeles:20260728T120000
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UID:10000137-1785240000-1785245400@oregonhospice.org
SUMMARY:HHWN WEBINAR: World-Class Service Excellence: 90 Ideas in 90 Minutes
DESCRIPTION:REGISTER\n90 ideas. 90 minutes. Zero wasted time. Turn every patient interaction into a moment that builds trust\, reduces stress\, and sets your organization apart. Stop hoping for better experiences and start engineering them. Attend this inspirational session and leave with proven strategies your team can use immediately. \nKEY WEBINAR TAKEAWAYS\nPractical strategies for shared decision making with patients and families\nRecognition practices that energize staff and elevate the care experience\nConcrete tools for fostering continuous learning and sustainable staff engagement\nPractical techniques for memorable care experiences \nBONUS MATERIALS\nHire for Kindness resource\nTwenty phrases that convey empathy\nMicro-affirmations that build a better workplace culture \nWEBINAR DETAILS\nThis fast-paced\, idea-rich session will deliver 90 real-world concepts and strategies in 90 minutes\, organized around six essential elements of an exceptional patient-focused culture. Elements of the webinar will include: making powerful first impressions during intake and admission; setting expectations to increase patient and family understanding; building trust; responding with empathy in emotionally charged moments; contributing to a culture of continuous learning; and engaging staff as the heart of every service excellence initiative. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nClinical leaders and managers who want to strengthen the connection between compassionate care delivery and measurable service excellence outcomes\nIntake and admissions staff who want to make a powerful first impression that builds trust from the very first contact\nExecutive directors and administrators who want their organizations to be recognized as always providing exceptional service \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Susan Keane Baker \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/world-class-service-excellence-90-ideas-in-90-minutes/
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260729T120000
DTEND;TZID=America/Los_Angeles:20260729T140000
DTSTAMP:20260618T195022Z
CREATED:20260618T195022Z
LAST-MODIFIED:20260618T195022Z
UID:10000138-1785326400-1785333600@oregonhospice.org
SUMMARY:HHWN WEBINAR: Hospice Live Discharges: The Who\, What\, When & How
DESCRIPTION:REGISTER\nLive discharges are not just an operational detail. They are a closely watched Medicare signal that can directly impact your payments\, your quality scores\, and your agency’s standing. Do you know if your current processes would hold up under scrutiny? Join this presentation to receive a clear\, compliant roadmap for all five allowable live discharges. \nKEY WEBINAR TAKEAWAYS\nThe five allowable hospice live discharges per the Conditions of Participation\nMonitoring provider live discharge patterns and trends\, including how agencies’ live discharges are monitored by CMS\nWhere to obtain agency live discharge information (reporting)\nBenefits of a hospice live discharge process and which team members should be involved in best practices\nChanges you can make to improve your agency’s hospice live discharge process\nWho is at risk for a higher percentage of hospice live discharges? \nBONUS MATERIALS\nHospice Live Discharges Audit Tool\nCMS Hospice Monitoring Report – April 2026 \nWEBINAR DETAILS\nMedicare anticipates that each hospice provider will experience live discharges\, and monitors providers’ percentage of live discharges closely. This can constitute a reason for suspension of Medicare payments when providers experience greater than average percentages of hospice live discharges. \nThere are five allowable live discharges within the Medicare hospice benefit. In this presentation we will walk through each of them — the requirements\, documentation\, and process each provider must follow. Hospice provider quality scores plus additional reports reflect live discharges; therefore\, it is imperative to understand how you are monitored in order to implement best practices with the live discharge process. Best practices\, reviewing trends\, reports\, avoiding “risky” admissions\, and how to improve overall agency quality standings will be addressed. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice \nWHO SHOULD ATTEND?\nAdministrators\nMedical directors and hospice team physicians\nDirectors of patient care services/Directors of clinical services\nClinical management/hospice supervisors\nQA Directors/education directors\nHospice case managers and field staff RNs\nSocial work/counseling services\nIntake coordinators – hospice admission nurses \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Kathy Ahearn\, ALECC\, Inc. \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-hospice-live-discharges-the-who-what-when-how/
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DTSTART;TZID=America/Los_Angeles:20260730T120000
DTEND;TZID=America/Los_Angeles:20260730T133000
DTSTAMP:20260618T195257Z
CREATED:20260618T195218Z
LAST-MODIFIED:20260618T195257Z
UID:10000139-1785412800-1785418200@oregonhospice.org
SUMMARY:HHWN WEBINAR: The HOPE Tool Part 2 (of 3): Driving the Plan & Quality of Care
DESCRIPTION:REGISTER\nAre your assessments truly driving better patient outcomes or just checking a box? Learn how to turn HOPE data into actionable care plans that elevate quality and compliance. \nKEY WEBINAR TAKEAWAYS\nTranslating HOPE findings into an individualized plan of care\nIncorporating HOPE data into IDG decision-making and care coordination\nUsing HOPE to monitor symptom management and patient outcomes\nStrengthening documentation to support quality care and survey readiness \nBONUS MATERIALS\nWebsite links \nWEBINAR DETAILS\nHow does the HOPE Tool support better care planning and improved patient outcomes? This session will explore how accurate and timely HOPE documentation directly influences individualized care plans and overall quality of care. Attendees will learn how to translate assessment data into meaningful actions that support patient needs\, regulatory expectations\, and quality measures. We’ll also highlight best practices for using HOPE data to identify gaps\, improve coordination\, and drive better outcomes. Whether you’re involved in assessment\, care planning\, or quality oversight\, this session will provide valuable strategies to elevate your approach. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice \nWHO SHOULD ATTEND?\nAdministrators\nClinical directors\nNursing staff\nQAPI managers \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Tammy Stewart\, Healthcare Provider Solutions\, Inc. \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-the-hope-tool-part-2-of-3-driving-the-plan-quality-of-care/
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