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SUMMARY:HHWN WEBINAR: Listening Transforms Patient & Family Experiences
DESCRIPTION:How Listening Transforms Patient & Family Experiences\nHow can tough conversations become productive patient and family experiences? Committing our attention and consciously listening can be difficult\, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical\, real-world strategies staff and volunteers can employ to help patients and families prioritize needs\, make informed choices\, and feel genuinely heard. \nKEY WEBINAR TAKEAWAYSListening techniques that demonstrate empathyNavigating “They are so wrong” moments – how to tactfully guide patients and families while demonstrating respectCoaching patients and families via shared decision makingFour steps for exiting visits or phone calls graciously and without abrupt endings or endless tangents \nBONUS MATERIALSCoaching template for better decision makingLearning guide \nWEBINAR DETAILSLet’s face it: listening is not always easy\, especially when patients and family members have a list of concerns longer than a lunch break. However\, effective listening transforms interactions\, improves outcomes\, and makes each day smoother.​ In this webinar\, we will explore practical strategies that help patients and families prioritize their needs\, make better choices\, and feel genuinely heard. Participants will learn how to listen without judgment\, what to do when a patient is wrong\, and how to graciously wrap up conversations while preserving trust. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-listening-transforms-patient-family-experiences/
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