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DTSTART;TZID=America/Los_Angeles:20260604T120000
DTEND;TZID=America/Los_Angeles:20260604T130000
DTSTAMP:20260604T172451
CREATED:20260520T204353Z
LAST-MODIFIED:20260520T204353Z
UID:10000114-1780574400-1780578000@oregonhospice.org
SUMMARY:HHWN WEBINAR: How to Help Your Frontline Team Handle Client Disappointment
DESCRIPTION:REGISTER\nIs it possible for difficult conversations to become trust-building moments that protect relationships and your reputation? It’s a familiar scenario: your frontline team does everything right\, yet a patient or family still feels disappointed. With the simple\, adaptable framework described in this presentation\, staff can learn to respond with grace\, empathy\, and professionalism instead of panic or defensiveness. We’ll focus on practical language\, emotional composure\, and clear next steps\, so complaints feel less like a threat and more like an opportunity to demonstrate that your organization takes concerns\, accountability\, and compassionate care seriously. \nKEY WEBINAR TAKEAWAYS\nA three-step service recovery framework your frontline team can apply immediately — without scripts that sound scripted\nHow to honor a family’s experience as real even when the facts tell a different story — and why that distinction is the key to de-escalation\nThe art of the post-conversation debrief: how to coach for growth\, not just review for gaps \nBONUS MATERIALS\nWhat Not to Say (And Why): A Quick-Reference Guide for Frontline Staff\nAfter the Conversation: A Self-Care and Debrief Checklist for Frontline Staff\nNine quick (15 minute) team meeting activities to build service recovery skills\nPreparation checklist for supervisors coaching staff after a “disappointment moment” \nWEBINAR DETAILS\nYour frontline staff did everything right. They were kind\, competent\, and caring. And yet\, something disappointed the patient or family. What now? This is a moment that defines your organization’s reputation. Whether your team member responds with grace or gives a well-intentioned answer that accidentally makes things worse can mean the difference between a loyal patient and a damaging online review. Between a resolved concern and an escalated complaint. Between a family that refers others to your organization and one that quietly — or loudly — warns them away. \nJoin this engaging presentation and receive a practical\, flexible framework for responding to difficult moments with skill and confidence. In just sixty minutes\, you’ll move from dreading complaints to treating them as what they actually are: an opportunity to demonstrate that your organization’s commitment to compassionate care doesn’t stop when something goes wrong. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nHospice\, palliative care\, home health\, and home care clinicians who interact regularly with patients and families navigating loss\, uncertainty\, and high emotions — and who want to respond with both compassion and confidence.\nStaff development and education professionals responsible for equipping frontline staff with the communication tools they need to handle a difficult moment.\nRisk management and quality improvement professionals who know that unresolved client disappointment is often the first step toward formal complaints\, adverse publicity\, and legal exposure.\nLeaders and supervisors who want to build a team culture where difficult conversations are handled with skill — not ignored or dismissed. \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Susan Keane Baker \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-how-to-help-your-frontline-team-handle-client-disappointment/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260603T120000
DTEND;TZID=America/Los_Angeles:20260603T130000
DTSTAMP:20260604T172451
CREATED:20260520T203957Z
LAST-MODIFIED:20260520T203957Z
UID:10000113-1780488000-1780491600@oregonhospice.org
SUMMARY:HHWN WEBINAR: Your Agency's Emergency Management Plan: Emergency Preparedness & the Regulations
DESCRIPTION:REGISTER\nTurn regulatory requirements into a practical\, survey-ready emergency management program that actually works when it matters most.\nThis session will explain why emergency preparedness is not only a Condition of Participation but a critical operational priority for providers. Learn how to develop and maintain an integrated plan\, complete hazard vulnerability and risk assessments\, and strengthen policies\, procedures\, training\, testing\, and communication. The presentation will emphasize real-world readiness and support teams in building a program that meets regulatory expectations and stands up to survey review. \nKEY WEBINAR TAKEAWAYS\nCMS requirements for emergency preparedness\nAgency risk assessment and hazards vulnerability analysis (HVA)\nEvaluating your current emergency management plan for compliance\nWriting a compliant and effective agency emergency management plan \nBONUS MATERIALS\nKPS HVA risk assessment tool\nFEMA Family Emergency Plan fillable form\nPHI disclosure guide for emergency preparedness purposes \nWEBINAR DETAILS\nEmergency Preparedness and emergency management plans are a Condition of Participation and becoming even more critical to provider operations. This key program will present all aspects of developing and maintaining an effective\, integrated emergency management plan and program. We will cover in-depth how to complete a hazard vulnerability assessment and risk assessment. Join us to review key elements of policies and procedures\, training and testing\, and a communication plan along with other aspects of required emergency management. This is a great presentation for survey readiness. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nAgency leadership including administrators\, directors\, clinical supervisors and human resources\nAncillary staff: social work\, rehab\, spiritual care\, intake\nQAPI/educators\nClinical field staff\nIntake/marketing\nIT \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Kathy Ahearn\, ALECC\, Inc. \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-your-agencys-emergency-management-plan-emergency-preparedness-the-regulations/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260602T120000
DTEND;TZID=America/Los_Angeles:20260602T133000
DTSTAMP:20260604T172451
CREATED:20260520T201743Z
LAST-MODIFIED:20260520T201743Z
UID:10000111-1780401600-1780407000@oregonhospice.org
SUMMARY:HHWN WEBINAR: Alzheimer’s & Dementia Part 1: Specialized Programming for Volunteers
DESCRIPTION:REGISTER\nEmpower volunteers to make a meaningful difference in the lives of individuals living with dementia by building targeted\, skill-based programs that elevate care and connection. Dementia-related diagnoses now represent the leading category among hospice beneficiaries and the need for thoughtfully trained and supported volunteers has never been greater. This session will guide you through the process of designing and implementing programming for individuals with Alzheimer’s and other dementias. Learn practical strategies to strengthen volunteer engagement\, enhance quality of life for participants\, and integrate volunteer roles more fully within interdisciplinary care teams. \nKEY WEBINAR TAKEAWAYS\nThe special needs of people with dementia and members of their circles of support\nHow volunteers can assist with specialized programming and services\nFive nonverbal interventions volunteers can utilize to connect “beyond words”\nFour specific programs that can be created utilizing volunteers \nBONUS MATERIALS\nSelf-assessment exercise for volunteers – “My Strengths and My Concerns”\nChecklist to help volunteers feel prepared\nList of programs and services with guide for implementation\nAdditional learning opportunities – readings and website links \nWEBINAR DETAILS\nThis webinar is designed to help Volunteer Managers\, and organizations in general\, create specialized programming and services for people with dementia and members of their circles of support. Now that “Alzheimer’s/nervous system disorders/organic psychosis” (dementia-related disorders) has become the top category of diagnosis for hospice beneficiaries\, it is essential that we maximize the inclusion of skillful volunteers to assist with the provision of higher levels of care. This webinar will focus on developing programs and services with the intention of elevating the role of the volunteer on the team. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nPalliative Care \nWHO SHOULD ATTEND?\nVolunteer managers\nVolunteers\nCare team managers\nSenior leadership \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By\nGary Gardia LCSW\, APHSW-C \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-alzheimers-dementia-part-1-specialized-programming-for-volunteers/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260602T120000
DTEND;TZID=America/Los_Angeles:20260602T130000
DTSTAMP:20260604T172451
CREATED:20260520T203602Z
LAST-MODIFIED:20260520T203729Z
UID:10000112-1780401600-1780405200@oregonhospice.org
SUMMARY:HHWN WEBINAR: The Cost of Caring: Recognizing & Recovering from Compassion Fatigue
DESCRIPTION:REGISTER\nIn high-empathy professions\, compassion fatigue is pervasive yet insidious. When ignored and unmanaged\, it silently erodes performance\, resilience\, and both personal and organizational health. This session will examine the impact of compassion fatigue\, showing how emotional strain inevitably leads to disengagement and performance decline when recovery is absent. Participants will explore how compassion fatigue differs from burnout and learn evidence-based leadership strategies — including boundaries\, recovery practices\, and supportive systems — to protect empathy\, sustain resilience\, and foster long-term professional well-being. \nKEY WEBINAR TAKEAWAYS\nDistinguishing compassion fatigue from burnout in high-stress professions\nIdentifying early warning signs before performance declines\nThe organizational and financial impact of compassion fatigue on engagement\, turnover\, and productivity\nPractical prevention strategies\, including emotional boundaries\, recovery practices\, and structured debriefing\nLeadership practices that protect employee empathy while sustaining long-term performance \nBONUS MATERIALS\nEarly signs checklist\nCompassion Protection Plan Framework \nWEBINAR DETAILS\nThis presentation will explore compassion fatigue — the hidden cost of caring in high-empathy professions — and why leaders must treat it as both a human and business priority. In environments where professionals are consistently exposed to suffering\, emotional strain can quietly accumulate\, leading to exhaustion\, disengagement\, and declining performance. Participants will learn how compassion fatigue differs from burnout\, why high performers are often the most vulnerable\, and how neurological stress responses reinforce emotional depletion over time. \nThrough real-world examples\, including a healthcare case study\, the session will illustrate how organizations unintentionally allow compassion fatigue to develop when emotional labor goes unrecognized or recovery is absent. We will then shift toward practical leadership solutions\, outlining strategies such as emotional boundaries\, micro-recovery practices\, structured debriefing\, and organizational systems that normalize recovery and support sustainable performance. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nOperations\, sales\, and clinical leaders\nDirector of clinical services\nNursing managers\nDirector of operations\nDirector of sales \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Joanna Pera\, Powered By Pera \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-the-cost-of-caring-recognizing-recovering-from-compassion-fatigue/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260528T120000
DTEND;TZID=America/Los_Angeles:20260528T133000
DTSTAMP:20260604T172451
CREATED:20260421T175510Z
LAST-MODIFIED:20260421T175510Z
UID:10000109-1779969600-1779975000@oregonhospice.org
SUMMARY:HHWN WEBINAR: Hospice Documentation Through All Levels of Care
DESCRIPTION:REGISTER\nAccurate documentation is the foundation of compliant\, high-quality hospice care. This program will guide clinicians in creating records that fully support hospice eligibility\, symptom management\, and coordination across all levels of care. Participants will learn how to apply assessment tools\, use regulatory guidance\, and avoid common documentation pitfalls. Real world examples and QAPI chart review insights will demonstrate how precise documentation reflects patient needs\, supports IDG collaboration\, and ensures consistency with Conditions of Participation and audit expectations. \nKEY WEBINAR TAKEAWAYS\nKey areas of documentation in each level of care that impact compliance\, reimbursement\, and collaboration\nHow to use the LCD to guide documentation\nRequirements for each level of care \nBONUS MATERIALS\nChart audit tool \nWEBINAR DETAILS\nClinician documentation that supports hospice eligibility at all levels of care is imperative to ensure compliance with the Conditions of Participation\, proper payment\, and effective IDG collaboration. Lack of documentation that supports symptom management or hospice eligibility results in payment denial and increases compliance risk. Join Diane Link to learn practical strategies for leveraging assessment tools and regulatory guidance to strengthen clinical visit and IDG documentation. The webinar will address common documentation pitfalls and provide real life examples to ensure records accurately reflect patient needs and care decisions. By reinforcing the connection between thorough documentation and regulatory compliance through QAPI chart reviews\, clinicians will improve the accuracy and integrity of their documentation. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice \nWHO SHOULD ATTEND?\nClinicians\nClinical managers\nQAPI \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Diane Link\, Link Healthcare Advantage\, LLC \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-hospice-documentation-through-all-levels-of-care/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260527T120000
DTEND;TZID=America/Los_Angeles:20260527T133000
DTSTAMP:20260604T172451
CREATED:20260421T175246Z
LAST-MODIFIED:20260421T175246Z
UID:10000108-1779883200-1779888600@oregonhospice.org
SUMMARY:HHWN WEBINAR: Providing High-Level & Targeted Counseling
DESCRIPTION:REGISTER\nDeliver counseling that truly meets the Medicare standard and transforms the quality of care for patients and families. This webinar will explore what meaningful counseling looks like within the hospice setting. Learn how to distinguish counseling from supportive interventions\, strengthen your documentation\, and apply effective theoretical frameworks to guide your care. Practical examples\, tools\, and insights will help social workers and chaplains provide high-level\, targeted\, and compliant counseling that makes a measurable difference for those they serve. \nKEY WEBINAR TAKEAWAYS\nDifferentiating between supportive interventions and counseling\nThe Medicare requirement for providing counseling\nDefining emotional/spiritual distress\nFour theoretical frameworks that are a good fit for hospice counseling \nBONUS MATERIALS\nAssessment exercises\nSample psychosocial and spiritual acuity assessments\nSuffering assessment\nDetailed counseling guide\nAdditional resource list for key topics including additional lecture notes \nWEBINAR DETAILS\nMedicare requires that counseling services are available to help patients and families manage the stress and challenges of terminal illness\, related conditions\, and the dying process. Are your interventions truly “counseling\,” or are they more “supportive” in nature? Does your documentation specifically reflect counseling interventions? What does counseling look like in hospice\, and how does it align with your scope of practice? Which theoretical frameworks work best\, and which should be avoided? This webinar provides practical guidance\, tools\, and insights that help social workers and chaplains deliver high-level\, compliant\, and impactful counseling in the hospice setting. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice \nWHO SHOULD ATTEND?\nChaplains/spiritual counselors\nSocial workers\nTeam leaders\nSenior leadership \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Gary Gardia LCSW\, APHSW-C \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-social-work-chaplain-series-providing-high-level-targeted-counseling/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260526T120000
DTEND;TZID=America/Los_Angeles:20260526T130000
DTSTAMP:20260604T172451
CREATED:20260421T175030Z
LAST-MODIFIED:20260421T175030Z
UID:10000107-1779796800-1779800400@oregonhospice.org
SUMMARY:HHWN WEBINAR: Great Grammar in 60 Minutes
DESCRIPTION:REGISTER\nClear\, correct\, and confident writing sets professionals apart in healthcare and beyond. This presentation will review essential grammar\, punctuation\, and style rules that ensure accuracy and civility in every message. Learn how grammatical choices shape tone\, prevent misunderstandings\, and enhance credibility. We will cover proofreading strategies\, capitalization and spelling standards\, and techniques for editing with precision. Strengthen your communication skills and boost your professional polish in just one focused hour. \nKEY WEBINAR TAKEAWAYS\nRules and strategies for clear\, convincing\, correct on-the-job writing\nHow to proofread and polish ChatGPT-generated content to create effective business writing\nApplying the ABCs: writing that is Accurate\, Brief and Clear\nGrammatically correct email that is easy to read\, understand\, and act on \nBONUS MATERIALS\nGreat Grammar in Seven Steps\nBusiness Writing in the Age of AI: Dos & Don’ts for ChatGPT & Other AI Writing Tools\nProofreading Pointers & Editing Tips\nBusiness Writing Rules: Strengthen & Speed Employee Writing with Style Sheets \nWEBINAR DETAILS\nDo not let grammar goofs\, spelling slipups\, punctuation problems\, and mechanical missteps undercut your professionalism. Misplaced commas and scrambled sentences force readers to stop and reread. Frustrated readers often delete email\, rather than working to decipher it. This program will review the grammar rules healthcare professionals must apply to ensure clear\, correct\, convincing communication. We will address grammar in the age of AI\, discuss how grammatical choices support workplace civility\, and review proofreading and editing tips. Participants will gain a strong grasp of capitalization\, punctuation\, spelling\, style\, and other mechanical rules. If you have not had a grammar review in recent years\, Great Grammar in 60 Minutes is for you. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nEmerging leaders\nExecutives\nManagers & supervisors\nProfessionals & staff\nSocial workers\nHR\nMarketing communications\nPR & advertising\nAnyone who writes on the job \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Nancy Flynn\, The ePolicy Institute™\, Business Writing Institute™ & Marijuana Policy Institute™ \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-great-grammar-in-60-minutes/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260521T120000
DTEND;TZID=America/Los_Angeles:20260521T133000
DTSTAMP:20260604T172451
CREATED:20260421T174750Z
LAST-MODIFIED:20260421T174750Z
UID:10000106-1779364800-1779370200@oregonhospice.org
SUMMARY:HHWN WEBINAR: Beyond the Bedside: Understanding Moral Distress
DESCRIPTION:REGISTER\nMoral distress is a common experience in serious illness care. This webinar will define and explore the concept\, and participants will gain a clear understanding of how ethical challenges and emotional strain affect professional well-being and patient care. Join this engaging session to strengthen resilience\, enhance compassionate care\, and support a healthier work environment across all care settings where moral and emotional demands are constant. \nKEY WEBINAR TAKEAWAYS\nDifferentiating empathic strain\, secondary trauma\, moral distress\, and burnout\nSymptoms of moral distress in healthcare providers\nMeasurement tools for moral distress\nInstitutional strategies/programs that provide necessary support to mitigate moral distress for any provider\nThree individual\, team\, and institutional strategies that support sustainability in the healthcare workplace \nBONUS MATERIALS\nOutline for making the case for strategies to identify and mitigate moral distress\nList of peer-reviewed articles related to moral distress in healthcare providers. \nWEBINAR DETAILS\nThis webinar will define and discuss common feelings of moral distress in serious illness care. Evidence-based data and strategies will be offered to mitigate the harmful effects of experiencing moral distress\, which is a normal experience in clinical practice. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nNurses\nCNAs\nSocial workers\nPhysicians\nStudents\nChaplains \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Vickie Leff \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-beyond-the-bedside-understanding-moral-distress-in-compassionate-practice/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260520T120000
DTEND;TZID=America/Los_Angeles:20260520T130000
DTSTAMP:20260604T172451
CREATED:20260421T174525Z
LAST-MODIFIED:20260421T174525Z
UID:10000105-1779278400-1779282000@oregonhospice.org
SUMMARY:HHWN WEBINAR: Infection Control & Prevention
DESCRIPTION:REGISTER\nBuild a stronger infection control foundation with proven tools and strategies that keep your agency compliant and your patients safe. This webinar will provide a clear\, practical roadmap for implementing and maintaining an effective infection surveillance program. Participants will learn how to collect and analyze infection data\, report findings\, identify and respond to trends\, and integrate results into QAPI processes\, ensuring ongoing compliance with regulatory requirements. \nKEY WEBINAR TAKEAWAYS\nImplementing an agency comprehensive surveillance program\nAssessment tools to incorporate into a comprehensive surveillance program\nIdentifying data trends\, including integrating and reporting surveillance data into your QAPI report \nBONUS MATERIALS\n“Your 5 Moments for Hand Hygiene” printable poster\nRisk assessment tool for infection prevention and control\nCMS Infection Prevention and Control Action Plan Template in Word\nHand hygiene patient brochure \nWEBINAR DETAILS\nInfection control and prevention\, a key Condition of Participation\, is difficult to establish and maintain\, and is frequently cited. Providers must collect infection data on patients\, staff\, and caregivers for analysis and reporting. This presentation will address all aspects of a comprehensive surveillance program for infection control and prevention. We will cover program requirements\, tools\, processes\, and best practices\, as well as reporting results\, analyzing trends\, and incorporating results into QAPI. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nDOPCS (Director of Patient Care Services)\nDOCS (Director of Clinical Services)\nClinical leadership – supervisors including rehab\nQAPI\nEducators\nField staff \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Kathy Ahearn\, ALECC\, Inc. \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-infection-control-prevention-implementing-your-agencys-surveillance-program/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260519T120000
DTEND;TZID=America/Los_Angeles:20260519T130000
DTSTAMP:20260604T172451
CREATED:20260421T172815Z
LAST-MODIFIED:20260421T174150Z
UID:10000104-1779192000-1779195600@oregonhospice.org
SUMMARY:HHWN WEBINAR: Care Doesn't Clock Out: Hospice Support After Hours
DESCRIPTION:REGISTER\nWhen the office closes\, the real measure of your hospice operations begins. After-hours operations define the patient and family experience\, influence staff morale\, and shape compliance performance. In this webinar\, hospice leaders will explore how to strengthen clinical coordination\, reduce burnout\, and maintain quality outcomes across nights\, weekends\, and holidays. Learn how leading organizations manage symptom triage\, staffing models\, documentation standards\, and escalation protocols when resources are stretched. \nKEY WEBINAR TAKEAWAYS\nStrengthen after-hours triage and response processes\nImprove communication between after-hours field team and leadership\nReduce unnecessary visits and avoidable crises\nEnsure compliance while maintaining compassionate care\nGain better visibility and accountability in after-hours operations\nImprove reputation and referral source satisfaction \nWEBINAR DETAILS\nAfter-hours response is where patient experience\, staff satisfaction\, compliance\, and financial performance all intersect. For hospice clinical and operations managers\, managing active staff overnight and on weekends can feel like a constant balancing act — urgent symptom calls\, staffing gaps\, burnout risk\, documentation issues\, and maintaining high-quality care under pressure. \nYou’ll walk away with:\nActionable tools you can implement immediately\nProven best practices from hospice organizations navigating similar challenges\nFrameworks for evaluating your current after-hours performance\nStrategies to align clinical excellence with operational efficiency \nBecause in hospice\, care doesn’t clock out — and neither can your systems. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nOperations and executive director/administrators\nClinical leadership\nManagers\nQuality and compliance teammates\nPhysicians and finance teammates\nAnyone who is invested in the 24/7 quality of care delivery in your organization \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented ByJen Kiehl-Miller\, Hospice Support Specialists \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-care-doesnt-clock-out-hospice-support-after-business-hours/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260518T120000
DTEND;TZID=America/Los_Angeles:20260518T133000
DTSTAMP:20260604T172451
CREATED:20260421T171232Z
LAST-MODIFIED:20260421T171312Z
UID:10000103-1779105600-1779111000@oregonhospice.org
SUMMARY:HHWN WEBINAR: '27 Hospice Proposed Payment Rule Regulatory Update
DESCRIPTION:REGISTER\nStay ahead of critical regulatory changes with a comprehensive breakdown of the proposed FY2027 Hospice Wage Index and Payment Rate Update. This timely webinar will deliver a detailed analysis of the proposed updates\, including rate adjustments\, Hospice Quality Reporting Program revisions\, the new SSVI\, and an important update on the HOPE Tool implementation. Participants will receive clear guidance on preparing for these changes\, effective October 1\, 2026\, and on compiling their comments\, due June 1\, 2026. This session will equip you to confidently navigate the evolving regulatory landscape and plan for compliance. \nKEY WEBINAR TAKEAWAYS\nRate changes to base rates and cap for 2027\nNEW Service & Spending Variation Index (SSVI) and how it will be used\nProposed changes to the Hospice Election Statement Addendum\nSpecific text changes proposed for who can discharge a hospice patient\nProposed changes to the Hospice Quality Reporting Program \nBONUS MATERIALS\n2027 table outlining the new Service & Spending Variation Index (SSVI) \nWEBINAR DETAILS\nThe proposed 2027 Hospice Wage Index and Payment Rule is packed full of changes for FY2027 and this webinar will provide a detailed analysis of changes and the specifics of implementation! Advance preparation for implementation of these changes is necessary\, with the changes including rate adjustments\, numerous Hospice Quality Reporting Program changes\, the new SSVI\, and an update on the implementation of the HOPE Tool. This session is a must for all to prepare for coming changes effective October 1\, 2026\, and for focusing your comments on the proposed rule that are due June 1\, 2026. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice \nWHO SHOULD ATTEND?\nHospice billers\nHospice directors/owners\nHospice administrators\nHospice field staff\nPresented By\nMelinda Gaboury\, Healthcare Provider Solutions\, Inc. \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-2027-hospice-proposed-payment-rule-regulatory-update/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260514T120000
DTEND;TZID=America/Los_Angeles:20260514T133000
DTSTAMP:20260604T172451
CREATED:20260421T170632Z
LAST-MODIFIED:20260421T170632Z
UID:10000102-1778760000-1778765400@oregonhospice.org
SUMMARY:HHWN WEBINAR: Developing Top-Flight Telephone Rapport
DESCRIPTION:REGISTER\nEvery phone call is a critical opportunity to showcase your organization’s professionalism and compassion. This session will teach participants proven communication techniques that enhance caller satisfaction and reinforce your team’s confidence. Learn to sustain these gains with a simple\, peer call coaching program that promotes consistency and accountability year-round. By the end of this webinar\, you will have practical tools to elevate every conversation and strengthen long-term patient relationships. \nKEY WEBINAR TAKEAWAYS\nCreating your organization’s sustainable phone greeting\nLaunching a peer coaching program to sustain excellent telephone practices\nTwo brief yet fun team meetings that will improve telephone skills immediately \nBONUS MATERIALS\nPre-hire assessment tool to evaluate candidates for positions requiring excellent phone skills\nDIY peer coaching program template\nPractical tips for callers who have difficulty hearing \nWEBINAR DETAILS\nExceptional telephone communication is a powerful tool for building patient trust and strengthening your agency’s reputation. In this webinar\, you will discover how every phone interaction is an opportunity to create a lasting positive impression and increase access to care. Learn practical strategies to elevate your team’s communication skills and turn every call into a reflection of your organization’s commitment to outstanding service. \nHow can you sustain the progress gained from attending this webinar? After all\, you cannot observe every telephone call! The solution is a peer coaching program that reinforces agency standards throughout the year. This presentation will demonstrate a simple peer call coaching program you can implement to sustain positive call behaviors and customer satisfaction. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care \nWHO SHOULD ATTEND?\nTeam members involved in the patient and family experience\nCall center managers\nLeaders\nManagers responsible for customer service staff\nTraining managers\nHuman resources personnel\nReferral and intake staff\nAnyone who wants to improve their customer service phone skills \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Susan Keane Baker \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-developing-top-flight-telephone-rapport-the-importance-of-impression-management/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260513T120000
DTEND;TZID=America/Los_Angeles:20260513T133000
DTSTAMP:20260604T172451
CREATED:20260421T170045Z
LAST-MODIFIED:20260421T170045Z
UID:10000101-1778673600-1778679000@oregonhospice.org
SUMMARY:HHWN WEBINAR: Responding to Medical Audit Reviews
DESCRIPTION:REGISTER\n\n\nLearn how to take control of the medical audit process and respond with confidence to every review request. This webinar will provide a practical\, step-by-step guide to understanding and responding to a medical review additional documentation request. Participants will learn how to interpret the audit request\, identify critical first steps\, and engage the right team members in the process. The session will cover key timelines\, required documentation\, and best practices for organizing responses. \nKEY WEBINAR TAKEAWAYSCritical first steps upon ADR receiptAgency responsibilities and timelinesRecommended ADR submission process best practices to achieve optimal outcomesThe levels of Medicare appeals and timelines involved \nBONUS MATERIALSDocumentation Checklist Tool (home health\, hospice)Pre-payment and post-payment MR ADR quick resource toolsResponding to Home Health ADR checklist \nWEBINAR DETAILSMedical audit reviews/additional documentation requests (ADRs) continue for both post- and pre-payment review. Agencies struggle with how to submit their documentation in a timely and effective manner in order to produce optimal results. This presentation will be a "how-to" guide on responding to an ADR and submitting your documentation. This process begins with understanding the ADR received\, key critical first steps an agency should take\, and what agency members should be involved in the process. We will cover timelines\, critical documentation to review\, submission steps\, and internal resources required for the submission project. We will also address best practices\, including checklists for ease-of-use auditing\, when to seek outside assistance in responding to medical review audits\, when to seek legal advice\, and when to appeal. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:HospiceHome Health \nWHO SHOULD ATTEND?Executive leadership including administrator\, CFO\, CEO\, compliance officerDOPCSs\, directors of clinical services\, clinical supervisorsQA\, educationAdministrative assistance – business office \nTAKE-AWAY TOOLKITEmployee training logInteractive quizPDF of slides and speaker’s contact info for follow-up questionsAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.Presented By Kathy Ahearn\, ALECC\, Inc. \n\n\n\n\nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\n\n\nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-responding-to-medical-audit-reviews/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260512T120000
DTEND;TZID=America/Los_Angeles:20260512T133000
DTSTAMP:20260604T172452
CREATED:20260421T164951Z
LAST-MODIFIED:20260421T164951Z
UID:10000100-1778587200-1778592600@oregonhospice.org
SUMMARY:HHWN WEBINAR: Top 5 Hospice Medical Review Denials
DESCRIPTION:REGISTER\nHospice providers face ongoing scrutiny as documentation errors continue to drive costly medical review denials. This webinar will identify the top five medical review denial reasons and offer clear\, practical steps to strengthen eligibility documentation and uphold compliance. Participants will examine real-world denial trends\, learn strategies to improve clinical documentation accuracy\, and gain tools to reduce risk\, strengthen Medicare compliance\, and protect reimbursement. \nKEY WEBINAR TAKEAWAYS\nTop reasons for hospice medical review denials\nEffective documentation strategies to decrease denial risks\nDocumentation gaps that commonly trigger denials\nMedicare Condition of Payment and certification requirements\nReducing organizational risk by preventing avoidable denials \nBONUS MATERIALS\nList of online resources \nWEBINAR DETAILS\nHospice providers face increased scrutiny during medical review\, with documentation-related denials among the most common and costly outcomes. This webinar will examine the top five hospice medical review denials and provide practical guidance to help teams strengthen eligibility documentation and reduce risk. Participants will learn strategies to improve documentation to ensure compliance with Medicare payment requirements. Whether you are part of clinical leadership\, compliance\, or provider certification\, this session will equip you with the knowledge and insight to prevent avoidable denials and protect reimbursement. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice \nWHO SHOULD ATTEND?\nHospice administrators\nDirectors of nursing\nClinical managers\nQAPI managers\nHospice nurses\, NPs\, and physicians \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Tammy Stewart\, Healthcare Provider Solutions\, Inc. \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/https-hospice-eewebinarnetwork-com-top-5-hospice-medical-review-denials/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260507T120000
DTEND;TZID=America/Los_Angeles:20260507T130000
DTSTAMP:20260604T172452
CREATED:20260421T164532Z
LAST-MODIFIED:20260421T164550Z
UID:10000099-1778155200-1778158800@oregonhospice.org
SUMMARY:HHWN WEBINAR: Utilizing QAPI Dashboards & QAPI Templates
DESCRIPTION:REGISTER\nTurn QAPI into clarity with dashboards and templates that make quality impossible to ignore. This webinar will present practical strategies to organize QAPI work so records and activities move from scattered files to a clear\, actionable system. Learn how to track and trend key data\, highlight underperforming areas\, and document performance improvement efforts in real time. Participants will leave with tools that streamline documentation and strengthen survey readiness. \nKEY WEBINAR TAKEAWAYS\nThe purpose of QAPI dashboards\nThree key performance indicators for dashboards\nRequirements for documentation of your QAPI program\nHow templates can be used to streamline PIP documentation \nThis webinar is part of the QAPI Success Series \nBONUS MATERIALS\nSample PIP charter\nSample PIP minutes\nSample dashboard \nWEBINAR DETAILS\nHome health and hospice agencies are required to implement a Quality Assessment and Performance Improvement (QAPI) program. This program must encompass the entire agency\, be data-driven\, and reflect the complexity of services provided. The primary focus is on continuous performance improvement through dedicated QAPI activities and agencies are required to have an organized documentation system. This system must demonstrate that the agency is actively tracking and trending data\, as well as responding to underperforming areas or identifying opportunities for improvement. This webinar will present proven strategies for organizing a QAPI program. Participants will learn how to utilize an effective dashboard and documentation system to support their agency’s QAPI efforts. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Health \nWHO SHOULD ATTEND?\nSenior leadership\nClinical management\nQAPI staff \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Diane Link\, Link Healthcare Advantage\, LLC \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-utilizing-qapi-dashboards-qapi-templates-to-streamline-documentation/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260506T120000
DTEND;TZID=America/Los_Angeles:20260506T133000
DTSTAMP:20260604T172452
CREATED:20260421T164212Z
LAST-MODIFIED:20260421T164212Z
UID:10000098-1778068800-1778074200@oregonhospice.org
SUMMARY:HHWN WEBINAR: A How-To on High-Performing Hospice Sales
DESCRIPTION:REGISTER\nTransform passion into performance and build the sales engine your hospice deserves. Most hospices were developed by skilled clinicians and compassionate operators who excelled in care delivery and compliance — but few had training in sales or strategic growth. Join Kurt Kazanowski for a demonstration of proven structures\, cutting-edge strategies\, and practical tools to expand your reach and serve more individuals in need. This is not the hospice model of the past\, it is a vision for sustainable growth\, greater impact\, and stronger community presence. \nKEY WEBINAR TAKEAWAYS\nHiring high-performing sales staff\nBest methods to onboard sales staff\nA seven-step sales process: “Structure can be liberating”\nHow to sell on value to 10 key referral segments\nThe importance of co-managing accounts with clinical staff \nBONUS MATERIALS\nJob descriptions for Chief Growth Officer\, Director of Business Development\, and Account Executive (salesperson)\nExample of a performance-based incentive bonus program \nWEBINAR DETAILS\nMost hospices were started by wonderful\, talented clinicians or operators. While these people had expert knowledge in how to deliver care\, run a hospice\, and operate in a compliant manner\, they generally didn’t have education or experience in building a professional sales and growth model. This session will provide architecture and a set of key principles to assist in developing and/or improving so your organization has a high-performing growth and sales function. Learn best practices and state of the art means and methods to serve more people\, grow\, and give the gift of hospice and home care. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice\nHome Care\nHome Health\nPalliative Care\nWHO SHOULD ATTEND?\nOwners\nCEOs\nCOOs\nAdministrators or executive directors\nVPs of growth\, business development sales\nDirectors of business development\nVP/directors of strategy development\nAccount executives/sales staff \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Kurt Kazanowski\, Hospice Advisors \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-a-how-to-on-high-performing-hospice-sales/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260505T120000
DTEND;TZID=America/Los_Angeles:20260505T130000
DTSTAMP:20260604T172452
CREATED:20260421T155713Z
LAST-MODIFIED:20260421T155713Z
UID:10000097-1777982400-1777986000@oregonhospice.org
SUMMARY:HHWN WEBINAR: Volunteer Leaders: Guiding Volunteers
DESCRIPTION:REGISTER\nAdvance your volunteer program by transforming dedicated helpers into capable leaders.\nThis session will explore proven strategies to identify\, recruit\, and develop volunteers for leadership roles that strengthen your organization. Learn how to engage skilled community members who are ready to contribute in meaningful ways whether coordinating events\, managing outreach\, or leading teams. Elevate your volunteer program and build a stronger\, more sustainable organization. \nKEY WEBINAR TAKEAWAYS\nThe importance of offering volunteer advancement opportunities for certain volunteers\nSurround high-performance volunteers with like-minded\, skilled peers\nUtilize community professionals as volunteers in typical and unusual roles\nFour ways to recruit the high-performance and/or professional volunteers in your community \nBONUS MATERIALS\nApplicable Medicare regulations and guidance\nList of potential roles\nSample position descriptions\, training curricula\, program descriptions\, evaluation criteria\, etc.\nDiscussion guide to assist in obtaining staff/leadership buy-in\nHandout with additional lecture notes and learning opportunities \nWEBINAR DETAILS\nAre you maximizing the use of professionals in your community who may want to help out and would volunteer if just asked? Are you using volunteers in leadership roles such as marketing within community religious congregations\, coordinating speaker’s bureaus\, or managing volunteer programs such as nursing home volunteers? These are just a few examples of the many ways you can maximize the knowledge\, skills\, and time of a targeted and comprehensive volunteer workforce — whether they are already engaged or just need the right invitation. \nTHIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:\nHospice \nWHO SHOULD ATTEND?\nVolunteer managers\nTeam leaders\nKey volunteers\nSenior leadership \nTAKE-AWAY TOOLKIT\nEmployee training log\nInteractive quiz\nPDF of slides and speaker’s contact info for follow-up questions\nAttendance certificate provided to self-report CE credits \nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.\nPresented By Gary Gardia\, LCSW\, APHSW-C \nThe OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars\, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-volunteer-leaders-guiding-volunteers/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260430T120000
DTEND;TZID=America/Los_Angeles:20260430T130000
DTSTAMP:20260604T172452
CREATED:20260330T183919Z
LAST-MODIFIED:20260409T195802Z
UID:10000095-1777550400-1777554000@oregonhospice.org
SUMMARY:HHWN WEBINAR: If It Wasn't Documented\, It Wasn't Done!
DESCRIPTION:If It Wasn't Documented\, It Wasn't Done!\nMake every hospice visit count — on paper and in practice. Each patient’s full story\, from election through discharge\, should be clearly understood through perusal of your documentation. Join this focused presentation to review essential regulatory requirements\, learn how to document in a way that supports hospice eligibility\, and examine common problems such as omissions and inaccuracies that weaken the clinical record. \nKEY WEBINAR TAKEAWAYSCommon documentation issues impacting hospice providersEssential documentation that is often missing or incorrectly notedClinical audits and follow-up for effective quality performance and improvement \nWEBINAR DETAILSWe have all heard the phrase\, “if it wasn’t documented\, it wasn’t done” related to clinical documentation. This session takes a deep dive into the essential requirements of hospice documentation to meet regulatory requirements and support hospice eligibility. Surveyors\, reviewers\, other IDG members\, and providers should be able to read the story of each hospice patient from election to discharge. Discussion will address common documentation issues including omissions and inaccuracies that may be entered into the clinical record. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-if-it-wasnt-documented-it-wasnt-done/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260429T120000
DTEND;TZID=America/Los_Angeles:20260429T133000
DTSTAMP:20260604T172452
CREATED:20260330T183726Z
LAST-MODIFIED:20260409T195721Z
UID:10000094-1777464000-1777469400@oregonhospice.org
SUMMARY:HHWN WEBINAR: How to Conduct an Audit to Prepare for Survey/ADR
DESCRIPTION:How to Conduct an Audit to Prepare for Survey or ADR\nSpot risks before they strike. Surveys and ADRs expose documentation gaps that cost agencies penalties and payments. Join Kathy Ahearn for a step-by-step deep dive into comprehensive hospice documentation audits for Conditions of Participation and payment compliance. This session will reveal high-risk areas\, teach risk identification\, and show how to integrate findings into performance improvement plans that shield agencies from oversight challenges. \nKEY WEBINAR TAKEAWAYSDifferent types of audits\, licensing versus financialKey risk areas and how to avoid themKey technical versus key clinical documentation to support hospice eligibilityThe most common survey and payment denial challenges \nBONUS MATERIALSHospice Documentation Audit ToolHospice GIP Audit ToolHospice Documentation Audit ChecklistCMS Hospice Documentation Checklist ToolCMS Suggestions for Improved Documentation \nWEBINAR DETAILSHospice documentation should be audited both for Conditions of Participation and for Conditions for Payment. This presentation will take you through an effective hospice documentation audit step-by-step with a focus on critical areas of risk. Presented will be what should appear on every hospice documentation audit tool from technical to clinical requirements. We will discuss how to identify areas of risk and how to incorporate activities into performance improvement to avoid both survey and financial agency penalties. \nEnhanced oversight\, pre- and post-payment ADRs\, survey preparation\, and hospice documentation is more critical than ever. If your agency has had any survey or ADR challenges related to hospice documentation\, this presentation is recommended for you. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-how-to-conduct-an-audit-to-prepare-for-survey-adr/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260428T120000
DTEND;TZID=America/Los_Angeles:20260428T133000
DTSTAMP:20260604T172452
CREATED:20260330T183528Z
LAST-MODIFIED:20260409T195641Z
UID:10000093-1777377600-1777383000@oregonhospice.org
SUMMARY:HHWN WEBINAR: The Power of Pausing: Debriefing for Sustainability
DESCRIPTION:The Power of Pausing: Debriefing for Clinician Sustainability\nWitnessing the suffering and distress of patients and families is understandably challenging. Peer-facilitated healthcare debriefings provide time to discuss the impact of the work\, normalize reactions\, and support resilience across careers. This presentation will review evidence that links debriefing programs to reduced staff attrition and healthier coping\, and provide practical steps to design\, implement\, and evaluate a debriefing program that addresses resistance\, secures leadership support\, and promotes equity of practice in any setting. \nKEY WEBINAR TAKEAWAYSNatural consequences of working in healthcare on our emotions and behaviorThe evidence and value of social support to mitigate the harmful effects of this emotional workHealthcare debriefings as an institutionally supported model strategyHow to make the case and implement healthcare debriefings in your workplace \nBONUS MATERIALSMaking the case for debriefingsTraining manual to implement debriefings \nWEBINAR DETAILSHealthcare clinicians\, physicians\, nurses\, social workers\, etc. may experience a variety of emotions related to the work\, including sadness\, frustration\, grief\, guilt\, or isolation. Peer-facilitated healthcare debriefings offer intentional time for providers to talk about the impacts of the work. This evidence-based strategy normalizes\, validates\, and supports providers throughout their work and career. This in turn can directly impact the culture and coping strategies of a group\, unit\, or institution. \nThis workshop will review the strong evidence that supports debriefing programs and highlight the impact they can have on staff attrition. We will discuss the natural\, expectable consequences of working in healthcare and how ongoing debriefings support all staff at any level\, any time during their career. We will then move on to discuss how to design\, implement\, and evaluate a debriefing program. Addressing issues such as institutional resistance\, managerial support\, and equity of practice\, this webinar will leave the participant with a guide to implementing debriefings in their workplace. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-the-power-of-pausing-debriefing-for-sustainability/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260423T120000
DTEND;TZID=America/Los_Angeles:20260423T133000
DTSTAMP:20260604T172452
CREATED:20260330T183339Z
LAST-MODIFIED:20260409T195604Z
UID:10000092-1776945600-1776951000@oregonhospice.org
SUMMARY:HHWN WEBINAR: Maximize Compliance & Minimize Discrimination\, Harassment
DESCRIPTION:Manage Content to Maximize Compliance & Minimize Discrimination\, Harassment & Hostile Work Environment Claims\nBe proactive and stop risky content before it starts! It is possible to manage digital communication and mitigate the increased risk that accompanies the increased use of AI\, social media\, and e-collaboration tools in the workplace. Join expert Nancy Flynn to learn how to implement clear electronic communication policies\, define content rules that ban harassment and discrimination\, and use formal guidelines to prevent posts\, messages\, and media that can trigger lawsuits or serve as damaging evidence. \nKEY WEBINAR TAKEAWAYSE-policies to ban the creating\, posting\, transmitting\, or accessing of content that could trigger lawsuits\, serve as evidence\, or otherwise create costly problemsContent rules outlawing harassment\, discrimination\, and incivility of any kindWhen it comes to business records\, the content is what counts \nBONUS MATERIALSFrom Email to Zoom: Netiquette Rules to Manage ContentRecords Retention Rules: Best Practices for Preserving\, Protecting\, Producing & Purging E-Business RecordsConfidential & Sensitive Information Policy for the Healthcare Industry \nWEBINAR DETAILSThe adoption of AI\, social media\, and e-collaboration tools has ramped up electronic risks\, including discrimination\, harassment\, and hostile work environment claims. No longer restricted to inappropriate email and unmanaged web surfing\, employees (accidentally and intentionally) share unlawful\, impolite\, and unprofessional content that defames patients\, maligns managers\, bullies colleagues\, exposes secrets\, and violates HIPAA. Whether on business or personal accounts\, the results can be disastrous. \nWhen it comes to managing electronic risks\, best practices call for the implementation of electronic policies\, complete with content rules banning harassment\, discrimination\, and incivility. According to the EEOC\, employees in workplaces without such policies suffer the highest levels of harassment. Attend this webinar to learn how to use formal guidelines to outlaw the creating\, posting\, transmitting\, or accessing of content — text\, photos\, videos\, art — that could trigger lawsuits\, serve as smoking-gun evidence in litigation\, or otherwise create costly problems for your organization. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-maximize-compliance-minimize-discrimination-harassment/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260422T120000
DTEND;TZID=America/Los_Angeles:20260422T130000
DTSTAMP:20260604T172452
CREATED:20260330T183135Z
LAST-MODIFIED:20260409T195508Z
UID:10000091-1776859200-1776862800@oregonhospice.org
SUMMARY:HHWN WEBINAR: Listening Transforms Patient & Family Experiences
DESCRIPTION:How Listening Transforms Patient & Family Experiences\nHow can tough conversations become productive patient and family experiences? Committing our attention and consciously listening can be difficult\, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical\, real-world strategies staff and volunteers can employ to help patients and families prioritize needs\, make informed choices\, and feel genuinely heard. \nKEY WEBINAR TAKEAWAYSListening techniques that demonstrate empathyNavigating “They are so wrong” moments – how to tactfully guide patients and families while demonstrating respectCoaching patients and families via shared decision makingFour steps for exiting visits or phone calls graciously and without abrupt endings or endless tangents \nBONUS MATERIALSCoaching template for better decision makingLearning guide \nWEBINAR DETAILSLet’s face it: listening is not always easy\, especially when patients and family members have a list of concerns longer than a lunch break. However\, effective listening transforms interactions\, improves outcomes\, and makes each day smoother.​ In this webinar\, we will explore practical strategies that help patients and families prioritize their needs\, make better choices\, and feel genuinely heard. Participants will learn how to listen without judgment\, what to do when a patient is wrong\, and how to graciously wrap up conversations while preserving trust. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-listening-transforms-patient-family-experiences/
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260421T120000
DTEND;TZID=America/Los_Angeles:20260421T133000
DTSTAMP:20260604T172452
CREATED:20260330T182940Z
LAST-MODIFIED:20260409T195408Z
UID:10000090-1776772800-1776778200@oregonhospice.org
SUMMARY:HHWN WEBINAR: The Assertive Social Worker & Chaplain
DESCRIPTION:The Assertive Social Worker & Chaplain\nAre the roles of social worker and chaplain properly recognized and appreciated in your organization? This webinar will focus on transforming these essential yet often under-the-radar functions into valued and well-understood contributors on the interdisciplinary team. Participants will learn how to present their role\, skills\, and capabilities clearly and confidently\, and how to use assertive communication (not aggression) to increase impact and collaboration. \nKEY WEBINAR TAKEAWAYSThe difference between assertive\, aggressive\, and passive-aggressiveMethods chaplains and social workers can utilize to become assertive leaders and team guides around the psychosocial/spiritual needs of patients and families.The critical role of social workers and chaplains in IDT problem solvingTwo positive problem-solving models \nBONUS MATERIALS“How Assertive Are You?” self-assessment exerciseSituation examples that demonstrate assertive approaches to care and leadershipHandout with additional lecture notes and extensive list of resources \nWEBINAR DETAILSIn order to provide optimal patient/family care\, we cannot afford to have “invisible” team members – or those who go about providing care absent much involvement with or from the interdisciplinary team. Do you believe you are undervalued by the team and/or the organization? Then show up with value! That means making sure everyone knows who you are – your role\, your skillsets\, what you are capable of. To accomplish this\, you need to be assertive – not aggressive. This webinar will be about assuring hospice social workers and chaplains are clear about the pathway to becoming essential\, and well-understood\, members of the interdisciplinary team. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-the-assertive-social-worker-chaplain/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260421T120000
DTEND;TZID=America/Los_Angeles:20260421T133000
DTSTAMP:20260604T172452
CREATED:20260330T182735Z
LAST-MODIFIED:20260409T195323Z
UID:10000089-1776772800-1776778200@oregonhospice.org
SUMMARY:HHWN WEBINAR: 2026 Social Work & Chaplain Series
DESCRIPTION:2026 Social Work & Chaplain Series\nElevate your role\, amplify your impact in hospice care! Join Gary Gardia for a 3-part webinar series designed specifically for social workers and chaplains. Learn how to assert your value and become an indispensable member of the interdisciplinary team. Discover strategies for providing high-level\, targeted counseling that meets Medicare requirements and truly supports patients and families. Explore your critical role in pain and symptom management\, addressing suffering from psychosocial and spiritual perspectives. Gain practical tools\, proven strategies\, and confidence to enhance your effectiveness and visibility in hospice care. \nPurchase webinars individually or save 10% with a series! \n2026 SOCIAL WORK & CHAPLAIN SERIES90-minute webinars – available live or on-demandThe Assertive Social Worker & ChaplainProviding High-Level & Targeted CounselingThe Role of the Social Worker & Chaplain in Pain & Symptom Management \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-2026-social-work-chaplain-series/
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260415T120000
DTEND;TZID=America/Los_Angeles:20260415T130000
DTSTAMP:20260604T172452
CREATED:20260330T182516Z
LAST-MODIFIED:20260409T195954Z
UID:10000088-1776254400-1776258000@oregonhospice.org
SUMMARY:HHWN WEBINAR: Supporting Medical Directors & Hospice Physicians
DESCRIPTION:Supporting Medical Directors & Hospice Physicians: Collaboration\, Regulations & Best Practices\nStrengthen confidence in recertification decisions with clear guidance\, collaboration strategies\, and compliance insight. Hospice Medicare eligibility continues to challenge agencies as patients experience longer stays and gradual declines. This webinar will provide practical tools for collaboration between hospice teams\, medical directors\, and hospice physicians to ensure documentation accurately supports terminal eligibility. You will gain actionable strategies to reinforce sound clinical judgment and strengthen interdisciplinary support in the recertification process. \nKEY WEBINAR TAKEAWAYSRole of baseline assessment and comparatives in supporting collaboration and best practicesKey clinical documentation to support collaboration and best practicesKey information to share during IDG to support medical director collaborationCritical data to review prior to IDG \nBONUS MATERIALSCMS Hospice Documentation Checklist ToolHospice Documentation Audit ChecklistLCD GuidelinesSuggestions for Improved Documentation \nWEBINAR DETAILSHospice Medicare eligibility and supporting terminality is critical. Hospice agencies are frequently under pressure for long length of stays — slow\, steady patient declines reflecting more a chronic disease state than terminal. This webinar is intended to help agencies develop tools and best practices to collaborate and support appropriate hospice recertifications\, including documentation. We will discuss how hospice team members can help support medical directors and hospice team physicians to determine whether to recertify. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-supporting-medical-directors-hospice-physicians/
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260414T120000
DTEND;TZID=America/Los_Angeles:20260414T133000
DTSTAMP:20260604T172452
CREATED:20260330T181808Z
LAST-MODIFIED:20260409T195209Z
UID:10000087-1776168000-1776173400@oregonhospice.org
SUMMARY:HHWN WEBINAR: Rethinking Hospice Admissions for Today’s Care
DESCRIPTION:Meeting Patients Sooner: Rethinking Hospice Admissions for Today’s Care Journey\nTurn hospice admissions into a clear\, compassionate fast track to care and stand out in today’s competitive hospice environment. Slow or fragmented intake and admissions processes create barriers for patients\, families\, and referral partners and undermine trust. This webinar will equip hospice leaders and business development teams with practical strategies to remove internal bottlenecks\, streamline workflows\, and improve speed\, clarity\, and consistency at every step of the admissions journey. \nKEY WEBINAR TAKEAWAYSWhere barriers hide in your current intake and admissions processCommon breakdowns that delay admissions\, confuse referral sources\, and frustrate familiesSimplifying workflows without sacrificing compliancePractical strategies to streamline documentation\, communication\, and decision-making while staying survey-readyBest practices for faster\, cleaner admissionsImproving response times\, handoffs\, and accountability across intake\, clinical\, and BD teamsHow intake excellence supports business development successHow a smoother admissions experience strengthens referral relationships\, improves conversion rates\, and differentiates your hospice in the marketMetrics that matterData points leadership should track to ensure intake and admissions are supporting growth\, access\, and patient-centered care \nWEBINAR DETAILSIn today’s increasingly competitive and regulated hospice landscape\, a slow or fragmented intake and admissions process can create unnecessary barriers for patients\, families\, and referral partners. Missed opportunities\, delayed care\, and frustrated referral sources don’t just impact census — they impact trust.This webinar is designed for hospice executives\, operational leaders\, intake managers\, and business development professionals who are ready to modernize admissions workflows\, reduce friction\, and make it easier for patients to access hospice care when they need it most. \nReferral partners expect speed\, clarity\, and consistency. Patients and families need simple\, compassionate access to care during vulnerable moments. Hospices that remove internal barriers and align intake with growth strategy are better positioned to serve more patients — and serve them sooner. This session will give you actionable insights to align operations and business development\, turning intake and admissions into a competitive advantage instead of a bottleneck. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-rethinking-hospice-admissions-for-todays-care/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260414T120000
DTEND;TZID=America/Los_Angeles:20260414T130000
DTSTAMP:20260604T172452
CREATED:20260330T181509Z
LAST-MODIFIED:20260409T195128Z
UID:10000086-1776168000-1776171600@oregonhospice.org
SUMMARY:HHWN WEBINAR: Backbone Over Burnout: The Bold Case for Boundaries
DESCRIPTION:Backbone Over Burnout: The Bold Case for Boundaries\nLearn how to draw the line and save your team! Burnout is quietly eroding performance\, engagement\, and retention across organizations — and it’s hitting high performers the hardest. This practical and business-focused session will provide a clear understanding of what burnout is (hint: it is not a weakness problem\, it is a boundaries problem). Participants will leave with concrete frameworks\, language\, and scripts that can be used immediately to protect energy\, clarity\, and results. \nKEY WEBINAR TAKEAWAYSDiagnosing burnout early — before performance declinesReframing boundaries as a leadership and performance toolSetting and communicating clear boundaries in real timeInterrupting burnout at the source — sustainably \nBONUS MATERIALSResource guideReference sheet: Which boundary do I choose? \nWEBINAR DETAILSThis inspiring presentation will reframe burnout not as a personal failing\, but as a leadership and operational issue rooted in unclear limits\, unmanaged expectations\, and avoided conversations. We will move beyond surface-level wellness talk and get to the real drivers of chronic stress that cost organizations time\, talent\, and momentum. More importantly\, this webinar is designed for immediate application. Attendees will walk away with practical boundary frameworks\, repeatable language\, and real-world scripts that can be used whether managing workload creep\, addressing poor behavior\, setting availability limits\, or protecting role clarity. You will learn not just how to recognize burnout sooner\, but exactly how to interrupt it\, protect your energy and your teams\, and model the kind of backbone that drives healthier cultures and stronger outcomes. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN \n 
URL:https://oregonhospice.org/event/hhwn-webinar-backbone-over-burnout-the-bold-case-for-boundaries/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260409T120000
DTEND;TZID=America/Los_Angeles:20260409T130000
DTSTAMP:20260604T172452
CREATED:20260330T181307Z
LAST-MODIFIED:20260409T195001Z
UID:10000085-1775736000-1775739600@oregonhospice.org
SUMMARY:HHWN WEBINAR: Coaching: Guiding Staff to Have Greater Impact
DESCRIPTION:Coaching Conversations: Guiding Staff to Have Greater Impact \nSupervision keeps work moving; coaching ignites lasting impact. Join this inspiring webinar and discover practical tools to transform routine check-ins into powerful\, growth-focused dialogues. Learn how to use intentional questions\, clear expectations\, and strengths-based feedback to unlock performance and ownership. This session will show you how to move beyond “Did you get it done?” into “How can we help you thrive?” so staff feel supported\, accountable\, and equipped to make a bigger difference every day. \nKEY WEBINAR TAKEAWAYSTools to draw out and address what is really going on with staff/volunteersClarity on what motivates and drives individuals to bring their best effortsKey components often missing from supervisory relationshipsExcitement to engage staff/volunteers from a position of confidence and care \nWEBINAR DETAILSLearn how to move beyond supervision into meaningful coaching. In this session\, we will explore practical tools and proven approaches for leading coaching conversations that empower staff\, unlock potential\, and guide you toward greater impact and performance. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-coaching-guiding-staff-to-have-greater-impact/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260408T120000
DTEND;TZID=America/Los_Angeles:20260408T133000
DTSTAMP:20260604T172452
CREATED:20260330T181039Z
LAST-MODIFIED:20260330T181039Z
UID:10000084-1775649600-1775655000@oregonhospice.org
SUMMARY:HHWN WEBINAR: QAPI: Digging in the Data
DESCRIPTION:Learn how to turn hospice data into real quality and compliance wins! Hospice agencies today face intense regulatory scrutiny\, and this practical session will lay out how to move from basic information gathering into meaningful analysis and action. Participants will learn how to use data trends to prioritize improvement activities and build a comprehensive QAPI plan and program that drives quality outcomes and supports regulatory success. \nKEY WEBINAR TAKEAWAYS\nHow to interpret quality data to drive measurable performance improvement\nQuality data and tools to prioritize and sustain performance improvement activities \nThis webinar is part of the QAPI Success Series \nBONUS MATERIALS\nQAPI self-assessment tool\nGuide for developing a QAPI plan\nQAPI goal setting worksheet \nWEBINAR DETAILS\nIn today’s regulatory environment\, hospice agencies must move beyond simply collecting data to effectively analyzing and applying it to drive quality and compliance. This webinar will help provide practical guidance on how to collect\, analyze\, and interpret quality data to support survey readiness and performance improvement. The session will also focus on prioritizing improvement activities based on data trends that help to develop a comprehensive QAPI plan and program\, resulting in quality improvement and regulatory success. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-qapi-digging-in-the-data/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260407T120000
DTEND;TZID=America/Los_Angeles:20260407T130000
DTSTAMP:20260604T172452
CREATED:20260330T180554Z
LAST-MODIFIED:20260330T180554Z
UID:10000083-1775563200-1775566800@oregonhospice.org
SUMMARY:HHWN WEBINAR: E- & Micro-Volunteering
DESCRIPTION:Have you heard of using e- and micro-volunteering to boost volunteer engagement? Discover how these innovative offerings can help you meet the hospice 5% requirement while fitting today’s busy lifestyles. Participants will walk away with simple strategies and resources to design\, track\, and sustain flexible volunteer roles that benefit patients\, families\, and the organization. \nKEY WEBINAR TAKEAWAYS\nDefinition of e-volunteering and micro-volunteering\nFive special needs for virtual volunteers\nAdapting supervision approaches to virtual/micro volunteers\nFive items to include in a marketing/recruitment plan \nBONUS MATERIALS\nList of specific roles for virtual volunteers\nList of potential projects for micro-volunteers\nProgram readiness self-evaluation\nSample position descriptions for virtual volunteer positions\nSample policies/procedure for overall virtual volunteer services\nExtensive handout with lecture notes and additional learning opportunities \nWEBINAR DETAILS\nNational data shows that 1 in 5 formal volunteer positions today are at least in part e-volunteering or virtual volunteering. Having trouble meeting the 5% requirement? E-volunteering removes or addresses many of the reasons people give when they decide not to volunteer. Another intriguing trend is micro-volunteering — short\, task-based projects like transcription\, data entry\, or maybe even assistance with patient/family legacy videos. This informative session will explore both e-volunteering and micro-volunteering and will include resources for you to navigate both benefits and potential challenges you might encounter. \nTHE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS\, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN
URL:https://oregonhospice.org/event/hhwn-webinar-e-micro-volunteering/
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END:VCALENDAR