How Listening Transforms Patient & Family Experiences

How can tough conversations become productive patient and family experiences? Committing our attention and consciously listening can be difficult, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical, real-world strategies staff and volunteers can employ to help patients and families prioritize needs, make informed choices, and feel genuinely heard.

KEY WEBINAR TAKEAWAYS
Listening techniques that demonstrate empathy
Navigating “They are so wrong” moments – how to tactfully guide patients and families while demonstrating respect
Coaching patients and families via shared decision making
Four steps for exiting visits or phone calls graciously and without abrupt endings or endless tangents

BONUS MATERIALS
Coaching template for better decision making
Learning guide

WEBINAR DETAILS
Let’s face it: listening is not always easy, especially when patients and family members have a list of concerns longer than a lunch break. However, effective listening transforms interactions, improves outcomes, and makes each day smoother.​ In this webinar, we will explore practical strategies that help patients and families prioritize their needs, make better choices, and feel genuinely heard. Participants will learn how to listen without judgment, what to do when a patient is wrong, and how to graciously wrap up conversations while preserving trust.

THE OHPCA PARTNERS WITH HOSPICE & HOME CARE WEBINAR NETWORK PROVIDING EDUCATIONAL OFFERINGS AT A DISCOUNT TO OHPCA MEMBERS. TO LEARN MORE ABOUT ACCESSING THESE WEBINARS, PLEASE VISIT THE HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN