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Are your clinicians creating meaningful connections or just completing tasks? Your CAHPS hospice scores are a direct reflection of how your patients and caregivers experience your care in their most critical moments. Turn every interaction into a measurable advantage by ensuring your patients and families see and feel the difference in your care.

KEY WEBINAR TAKEAWAYS
Updated measures that will affect CAHPS star ratings
New questions added to current version of survey
How agency actions affect patient responses
Compliance requirements to avoid payment reductions

BONUS MATERIALS
Listing of top-box case mix adjustments for hospice survey
Checklist of key elements for education on survey questions

WEBINAR DETAILS
The caregiver experience survey is just that, a survey, and the lack of response is difficult to combat. But hospices can affect the scores they are getting from the ones that DO respond! Some of the questions that impact the CAHPS Hospice Survey results are directly impacted by the influence your clinicians have on the patients and their caregivers. Are your clinicians treating diagnoses and symptoms or are they treating patients? If your patients believe they are just another Medicare number to you and your staff, your CAHPS results will reflect that. This session will take you through all the questions that affect the measures and provide best practice advice on ensuring the patient not only feels like a top priority but knows that you are the best hospice provider around.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice

WHO SHOULD ATTEND?
Hospice field staff
Hospice directors
Hospice administrators
Hospice QA team

TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Melinda Gaboury, Healthcare Provider Solutions, Inc.

The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN