Join this practical webinar to learn how leading hospice, home health, and palliative care agencies transform caregiver engagement into a measurable advantage. Discover how modernizing caregiver communication strengthens both quality and growth while supporting staff capacity. Family connection is not an afterthought — it is a strategic priority.

• A clear framework for engaging family caregivers across the care continuum — from admission through discharge and bereavement
• Practical strategies to use caregiver communication to increase CAHPS response rates and improve scores
• Real-world examples of how agencies are operationalizing family engagement without adding burden to staff
• Insight into how family feedback and communication can directly support growth, reputation, and quality outcomes

Family caregivers play a critical and often overlooked role in driving quality outcomes, enhancing patient experience, and supporting agency growth. Many hospice, home health, and palliative care organizations still rely on fragmented, manual, and reactive communication with families. In this webinar, Cara Abbott, founder of Betterleave, will explore how leading agencies modernize family caregiver communication to achieve measurable improvements in CAHPS scores, reduce rehospitalizations, and strengthen their reputation within the community. Through practical frameworks and real-world examples, attendees will learn how intentional, timely, and compassionate family communication serves as a strategic lever for both quality and sustainable growth — while supporting already stretched care teams.