REGISTER

Delivering difficult news with empathy, timing, and understanding transforms how patients and families receive information. End-of-life discussions challenge even experienced healthcare professionals. This session will explore the art of conveying sensitive information with clarity, compassion, and cultural awareness. Learn how timing, setting, and communication skills affect the way patients, caregivers, and families interpret difficult messages. We will share practical tools, real-life examples, and proven strategies to help healthcare providers deliver critical information with confidence and care.

KEY WEBINAR TAKEAWAYS
Delivery methods for conveying sensitive information
What skills are required for effective communication?
Goals of delivering sensitive information
Next steps after delivering sensitive information

BONUS MATERIALS
Use of SPIKES-NURSE Protocol to Teach Breaking Bad News
Breaking Bad News: An evidence-based review of communication models for oncology nurses (SPIKES and PEWTER models)
My End-Of-Life Decisions, An Advance Planning Guide and Toolkit
Talking it Over: A Guide for Group Discussions on End-of-Life Decisions

WEBINAR DETAILS
End-of-life topics and delivering sensitive information discussions are never easy. Words like “hospice” and “terminal” may give patients, families, and caregivers the impression we are just giving up. The right timing, the proper setting, communication skills, cultural sensitivity, and awareness of the patients/caregivers knowledge of their disease state can make all the difference in how it is received. This insightful presentation will discuss end-of-life discussions and how to deliver sensitive information. Delivery methods will be demonstrated to assist healthcare professionals better equip their toolkits with techniques for delivering end-of-life and sensitive information. Examples of difficult conversations encountered by the presenter will be shared to help guide others in developing skills in conveying sensitive information.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care

WHO SHOULD ATTEND?
Hospice liaisons/marketing/community outreach
Social workers/chaplains
Nurse practitioners – advanced practice providers
RN case managers
RNs/LVNs/LPNs
Medical directors

TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kathy Ahearn, ALECC, Inc.

The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN