REGISTER

90 ideas. 90 minutes. Zero wasted time. Turn every patient interaction into a moment that builds trust, reduces stress, and sets your organization apart. Stop hoping for better experiences and start engineering them. Attend this inspirational session and leave with proven strategies your team can use immediately.

KEY WEBINAR TAKEAWAYS
Practical strategies for shared decision making with patients and families
Recognition practices that energize staff and elevate the care experience
Concrete tools for fostering continuous learning and sustainable staff engagement
Practical techniques for memorable care experiences

BONUS MATERIALS
Hire for Kindness resource
Twenty phrases that convey empathy
Micro-affirmations that build a better workplace culture

WEBINAR DETAILS
This fast-paced, idea-rich session will deliver 90 real-world concepts and strategies in 90 minutes, organized around six essential elements of an exceptional patient-focused culture. Elements of the webinar will include: making powerful first impressions during intake and admission; setting expectations to increase patient and family understanding; building trust; responding with empathy in emotionally charged moments; contributing to a culture of continuous learning; and engaging staff as the heart of every service excellence initiative.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care

WHO SHOULD ATTEND?
Clinical leaders and managers who want to strengthen the connection between compassionate care delivery and measurable service excellence outcomes
Intake and admissions staff who want to make a powerful first impression that builds trust from the very first contact
Executive directors and administrators who want their organizations to be recognized as always providing exceptional service

TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Susan Keane Baker

The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN