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Difficult dynamics can be growth opportunities! This session will explore why certain volunteer, patient, and team member personalities feel challenging and how perspective, communication style, and stress shape behavior. We’ll focus on real-world scenarios that Volunteer Managers face and provide practical strategies for coaching volunteers through conflict, miscommunication, and boundary issues. Learn how to respond instead of react, reframe difficult moments as teachable ones, and guide volunteers to thrive in their roles while upholding organizational values and a culture of respect.

KEY WEBINAR TAKEAWAYS
Differences between personality styles, features, and traits
Differentiating between strong emotions, grief/loss, and personality responses
Personalities as an outward expression of how each individual views the world in which they live
Two models that can assist Volunteer Managers and volunteers to work with, instead of pushing against, personalities they find challenging
Four common personality types and specific methods for responding in a more “person-centered” and compassionate manner

BONUS MATERIALS
Self-assessment exercise – “How effective are you with various personality types?”
Discussion guide for use with volunteers
“Highlights list” of four key personalities
Handout with additional lecture notes and learning links
List of references and additional resources

WEBINAR DETAILS
Which “personalities” are the most challenging — patients and families, volunteers, or team members? The truth is, whenever humans are involved, obstacles are inevitable. One of the best ways to navigate them is to understand where people are coming from based on how they see and interact with the world around them.

This webinar will focus on common challenges Volunteer Managers face and teach practical strategies for maneuvering skillfully through them. You’ll learn how to serve as a coach and guide, helping volunteers navigate interpersonal conflicts and thrive in their roles.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice

WHO SHOULD ATTEND?
Volunteer managers
Volunteers
Managers and senior leadership

TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By
Gary Gardia LCSW, APHSW-C

The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN