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When patients resist, deflect, or shut down, they are not being difficult. They are protecting themselves. Learn how to recognize the hidden language of defense mechanisms and respond in ways that build trust, reduce distress, and improve care. Strengthen your clinical insight and transform challenging interactions into meaningful connection by learning to read what is not being said.

KEY WEBINAR TAKEAWAYS
The functional purpose of defense mechanisms people may use when dealing with the stress of illness.
Interpreting behavior as a reflection of best coping styles and identifying when a patient’s defenses may be interfering with care
Our own biases in interpreting coping and defense styles
Strategies for respecting defenses while supporting various coping styles

BONUS MATERIALS
Examples of defense mechanisms and how these may present in practice
Suggestions of strategies to help patients cope with distress that work in tandem with their natural defenses – including suggestion talking points

WEBINAR DETAILS
Defense mechanisms are used by all of us to help mitigate the threat of distress, anxiety, fear, and unease. Having a basic understanding of how these defenses function and benefit our patients (and ourselves) expands our clinical ability to best support people through challenging times.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care

WHO SHOULD ATTEND?
Clinicians including RNs, MDs, and CNAs in any setting
Administrators

TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Vickie Leff

The OHPCA partners with HOSPICE & HOME CARE WEBINAR NETWORK providing educational offerings at a discount to OHPCA members. To learn more about accessing these webinars, please visit the HOSPICE & HOME CARE WEBINAR NETWORK FAQ PAGE: Webinar Support | Hospice Agency Webinar | HHWN